Paisleyautocare Reviews 

337
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Friendly, professional service. Booked a motorcycle m.o.t online, dropped it off at the allotted time(ten minutes earlier in fact), and they did the test straight away while I waited. Tea & coffee a... See more

Rated 5 out of 5 stars

My car required body shop repair. The process from the obtaining an estimate through to collecting the car after the work was completed was excellent. The Body Shop Manager (Hugh) was first class... See more

Rated 3 out of 5 stars

Have used Paisley autocare for a few years with no problem. Phone last week regarding upcoming MOT and told them that my back windscreen washer wasn’t working and the receptionist said that’s a fail,... See more

Company replied

Rated 1 out of 5 stars

Bad behavior, Unprofessional, dishonest, poor customer service, waste of money. I would like to give them below 1, like -stars, They are just here for make money not for customer satisfact... See more

Company replied


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4.1

Great

TrustScore 4 out of 5

337 reviews

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4.1

All reviews

(337)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Had mistakenly booked for a Major Service instead of a service and MOT. They still managed to MOT my car at no extra cost. There was also a bulb needing changed that they didn't charge me for. Well done lads.

December 28, 2022
Unprompted review
Rated 1 out of 5 stars

MOT not done despite booking

MOT was not done on my car and I was told by reception that I should take my car back.
I'm still waiting for my MOT booking refund.
Poor customer service

December 29, 2022
Rated 5 out of 5 stars

Brilliant customer service

Took my car into the garage after sliding on ice and cracking my wheel off the kerb, turns out I'd damaged the wheel bearing and suspension. The guys were brilliant throughout, Chris and Gary kept me informed and explained everything that was happening and really happy with the repair that was done. Cheers guys

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

Tried and ...Never again

I tried it out as it looked handy and straight forward but after results, It was obvious that my car was going to turn into their 'bottom line' feeder.
Shame!!

December 5, 2022
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Reply from Paisleyautocare

Hello David, thanks for bringing this to our attention. We're sorry to hear that you feel like we're a "bottom line feeder." I understand you only paid £29.99 for an MOT.

Can you please let me know more about what went wrong? I'd love to help rectify the situation as soon as possible.

Rated 1 out of 5 stars

Poor service, rude and dismissive staff.

My car had a engine warning light. When autocare tested it they decided it was a sensor or possibly a thermostat. After charging me £60 to they said they would have to get the part from the dealer and let me know. They didn't, when I called they were rude and dismissive. I took the car to another garage in Paisley, they got the part from euro car parts the same day and repaired the fault. Autocare are only interested in Mot test and servicing where they can make more money, they are obviously not interested in smaller repairs but don't mind charging for diagnostics. They were happy to charge me almost £400 for mot and repairs.

November 14, 2022
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Reply from Paisleyautocare

Hi Paul,

I'm sorry to hear that you had such a negative experience with Paisley Autocare. We pride ourselves on our customer service and I'm sorry to hear that we failed to meet your expectations

If you could please email me at the address I've included below,
Stuart@paisleyautocare.com

I would like to discuss this further with you and see if there is anything we can do to make it right

Thank you for your time,
Paisley Autocare

Rated 5 out of 5 stars

2nd year using paisley autocare

Second year using this garage and still very pleased with service. MOT and major service completed on my 8 year old car which is now running as good as new. Very efficient and honest workers, highly recommended.

December 1, 2022
Rated 1 out of 5 stars

Bad customer service

They have an appointment system so booked in for service and MOT at 11am. Finally got car back at 5pm after a few phone calls. They basically dont stick to booking system and couldnt care less that I was unhappy at them taking so long..they laughed in my face! I wouldnt have minded so much if they had phoned and explained my car would be longer than expected. I was probably shunted to the back of the queue because I was a female! Have been going here for a few years now and expected better customer service.

November 30, 2022
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Reply from Paisleyautocare

Firstly, thank you for using Paisley Autocare. I am very saddened to hear that you feel your customer service has been compromised due to your gender, I can guarantee this is now how we work as a business. Below, I have included a direct quote from our website regarding the booking times and why you had to wait the length of time had to wait for your MOT and service.

Website- ‘Please Note: Booking time is for drop off only, Vehicle may take longer. The advisor will provide an estimated time for collection’

Bellow is a estimated process of your vehicle

Car Arrived on location exchanged keys with reception (10 Minutes)
Technician carried out a damage inspection of the car (30 Minutes)
Carried out service on the vehicle (2.5 Hours)
Carried out MOT (1.5 Hours)
Final Inspection and key hand over to reception (30 Minutes)

Thank you for taking your time to review Paisley Autocare and I hope this helps to justify the hours you had to wait for your car.

Rated 5 out of 5 stars

Quick efficient helpful service

Quick efficient helpful service, helped out with a last minute issue too. Thank you

November 1, 2022
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Reply from Paisleyautocare

Thank you for choosing Paisley Autocare, Kenny. I'm glad to hear our team was able to help you out with a last minute issue. We appreciate your business and hope to see you again soon.

Rated 5 out of 5 stars

Customer service at its best

Pitched up with car for pre planned Maintenance/Mot transpires my fully comp.insurance didn’t cover the organised curtesy car so in for a long wait or reschedule.Having driven 20 miles Gary the garage co ordinator pulled out all the stops and flooded the car with manpower to get the task done in a very acceptable timescale.This saved the hassle of replacement car and or rescheduling,the adaptability of the staff was something you don’t see nowadays in business very often,no doubt where my cars will be going for future servicing or maintenance.Thanks guys

November 1, 2022
Unprompted review
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Reply from Paisleyautocare

Thank you for your review, Brian! We're glad to hear that our team was able to help you out in a tight spot and get your car serviced on time. It's great to see that our customer service was up to par and met your expectations. We hope you'll continue to use us for all of your car care needs in the future!

Rated 5 out of 5 stars

Great friendly and efficient service.

Great friendly and efficient service.
Gary on the Service Desk ensures that service is personal and you are kept informed.
Have used frequently over the last few years and will continue to do in the years to come. Great to have such a fab local business to support.

November 1, 2022
Unprompted review
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Reply from Paisleyautocare

Thank you for your kind words, Marian! Gary and the team at Paisley Autocare strive to provide excellent service and we're glad to hear that you've had a positive experience. We hope you'll continue to use us in the future!

Rated 5 out of 5 stars

Mot and repairs

Helpful and friendly staff. MOT completed and some repairs I had requested were completed within a good time frame. Happy with experience.

October 17, 2022
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Reply from Paisleyautocare

Thank you for choosing Paisley Autocare, Eilid. I'm glad to hear that our staff was helpful and friendly and that your MOT and requested repairs were completed within a good time frame. We appreciate your business and hope to serve you again in the future.

Rated 5 out of 5 stars

Motorcycle mot and first experience here…

No issues with my bike mot and found the booking and paying in advance very helpful. Staff had the bike ready within the time given.
Only thing I would say is the driveway outside / leading to the premise is loose gravel which is not ideal for motorbikes, especially when they weigh 600 lbs. In saying that I would use their services again.

October 10, 2022
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Reply from Paisleyautocare

Thank you for your kind words and 5-star review, Grant! We're glad to hear that you had a positive experience with Paisley Autocare. Our team strives to provide excellent service and we're happy to know that we succeeded in doing so for you.

We appreciate your feedback regarding the driveway surface and will take your comments into consideration as we continue to improve our facility. Thank you again for choosing Paisley Autocare and we hope to serve you again in the future!

Rated 5 out of 5 stars

As usual great service from the team

As usual, great service from the Autocare team. Family and I have been using the garage for years for various cars of varying ages.

October 7, 2022
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Reply from Paisleyautocare

Thank you for your continued business, Craig! We're glad to have you as a customer and appreciate the trust you've put in us over the years. We'll do our best to continue providing top-notch service.

Rated 5 out of 5 stars

Great service!

Car was fixed in a few days after failing it’s MOT at Arnold clark. They took my car in and had it all completed for a much better price and were lovely. Good communication and really great service I highly recommend 🤗

October 3, 2022
Unprompted review
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Reply from Paisleyautocare

Thank you for choosing Paisley Autocare, Jane. We're glad to hear that our team was able to get your car repaired and back on the road in a timely manner, and that you were pleased with the work done and the communication throughout the process. We appreciate your kind words and recommendation, and we hope you'll come to us again if you need any automotive services in the future.

Rated 5 out of 5 stars

Good value for money Satisfying experience

Found the staff though very busy helpful and friendly I put my car in for a service and mot which was carried out diligently Any small faults were highlighted for attention if required at a later date and a written report of work done was given to me.I would definitely use again.

September 24, 2022
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Reply from Paisleyautocare

Thank you for choosing Paisley Autocare, Angela. We're glad to hear that our staff were helpful and friendly during your visit, and that we were able to diligently service your car. It's great to know that any small faults were highlighted so that you're aware of them, and we appreciate the feedback on the written report. We hope you'll choose us again in the future!

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