I received the wrong item initially, likely due to a mix-up where the label had come off and been attached to another parcel. However, I contacted Parasol straight away to report the issue, and Sue... See more
Company replied
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See what reviewers are saying
Avoid this company at all costs. I paid for my order but never received it. Instead of a delivery, they provided fake "proof" showing a photo of a completely different house, claiming it was mine. Whe... See more
Company replied
They’ve been so unbelievably helpful and kind through the returns process. I made a mistake with the address some products were to be sent back to and they ended up at the wrong location. The guys a... See more
Company replied
I’m always wary of buying from a company I’ve not used before online, but the reviews were good so I gave it a go. I was NOT disappointed! Not only did Parasol have the boots I wanted in the right siz... See more
Company replied
Company details
Written by the company
Parasol Store offers a comprehensive range of homeware, travel & lifestyle products. The store also offers a function focused range of clothing & footwear.
Contact info
United Kingdom
- hello@parasolstore.co.uk
- parasolstore.co.uk
4.1
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy
October 11, 2022
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
Does feel like a scam?
I recently ordered a Ladies shirt from Parasol. They sent me a men’s shirt from the same brand, honest mistake I thought but then they returned the exact same item to me even though I clearly explained what item I wanted (the ladies shirt). I contacted them again and was reassured by Rian that he would personally make sure I was sent the right item. Guess what? after the second attempt at exchanging the item they once again returned the same wrong item back.
It became clear to me that they didn’t have the item I ordered in the first place as they then removed it from their website completely. I’m obviously incredibly disappointed and frustrated by this and I now do wonder if this isn’t a scam. The wrong item they sent me isn’t even listed on their site for purchase! Suspicious!
October 28, 2022
Unprompted review
Fantastic service
October 5, 2022
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
!!!AVOID!!! SCAM ARTIST SITE!!
!!!AVOID!!! Ordered an item from this seller. Did not ship. !!!SCAM ARTIST!!! Also runs parallel websites The Yard Store, The Sporting Lodge, PAM PAM. Happy to provide my order number and screenshots of scams. Contrary to what they posy below when I provided my order number and proof of payment I NEVER RECEIVED ANY REPLY - SCAM ARTISTS
September 1, 2022
Unprompted review
Reply from Parasol Store
Firstly, we are certainly not a 'scam artist dodgy company'. We note that you have left this same review across multiple websites; you say you have placed ONE order so please remove the reviews off the accounts that it does not apply to.
As I cannot see your name or verify you are a genuine customer, it is hard to help here. Please email us hello@parasolstore.co.uk or indeed please call 01606359100 - if you have not received your order, there will be a genuine reason for this and we would like to resolve it for you. Please get in touch directly - if you genuinely want to resolve this issue of non-delivery then we would like to know about it. Many thanks
Just what I wanted
August 4, 2022
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
Rare to receive great customer service!
Helpful response, fast shipping, great service all round!
July 4, 2022
Reply from Parasol Store
Hello Richardo,
We are so glad that you loved the service we have provided to you. Thanks for the amazing review.
Kind regards,
Parasol Store Team.
Reply from Parasol Store
Hello Susanne,
We are so glad that you love your order and our prices! Thanks for the amazing review.
Kind regards,
Parasol Store Team.
I havnt recieved my refund??
June 10, 2022
Reply from Parasol Store
Hello Vez,
After checking on our system, we can see that the refund was processed through Lyst, a third party company that we use. This was processed on May 24th 2022.
I can also see that we have emailed you a couple of times confirming this, if the review could be taken off the site or updated, this would be massively appreciated as this can be damaging to a small business.
Thanks,
Parasol Store Team.
Highly recommend Parasol, great service
Great service. Ordered just slightly past the cut off time on a Friday and the parcel arrived the next day at 9am! I'd spoken with head office team about getting it out as it was a birthday present. The member of staff was extremely helpful and friendly. Received a free indi magazine with my purchase worth £7. Would highly recommend Parasol. Thanks
June 10, 2022
Reply from Parasol Store
Hello Kira,
We are so happy you loved our quick service, we look forward to seeing you shop with us next time. Your support is hugely appreciated.
Kind regards,
Parasol Store Team.
Lovely slippers
Good prompt delivery. Product true to description and just what I wanted at good price.
June 10, 2022
Reply from Parasol Store
Hello,
We are so glad that you love your order and our prices! Thanks for the amazing review.
Kind regards,
Parasol Store Team.
I like this website quick delivery
June 9, 2022
Reply from Parasol Store
Hello Da,
Thanks for the amazing review, your support of the company is massively appreciated.
We will also pass the positive feedback onto our amazing warehouse team!
Kind regards,
Parasol Store Team.
Excellent Store
Excellent Store, with great delivery. Item was as on the website.
Very pleased.
Diane
June 8, 2022
Reply from Parasol Store
Hello Dean,
Your kind words are amazing to hear, we are so glad you are pleased with our service.
Kind regards,
Parasol Store Team.
Red Wing Boots
Ordered some Red Wing, they arrived quickly, would be happy to use them again.
June 6, 2022
Reply from Parasol Store
Hello Matthew,
We are so glad that you like your red wing boots, you have made an excellent choice!
We look forward to seeing you shop with us next time.
Kind regards,
Parasol Store Team.
Very disappointed
I read the review before ordering. Most people said this company is quick delivery, well presented packing etc. I was so looking forward to my order but very disappointed when I received. The plastic bag of my product is cross cut opened and missing the little crystal dehumidifier pack (I bought this bag before in different colour, I know there is always one or even two sometimes). The bag itself to be honest doesn't look like brand new and unused, maybe return by another customer? The label in the main compartment has several fold mark and the outer mini compartment also has some white mark. I know fjallraven kanken bag attracts dust and stain but shouldn't happen on a brand new bag. But I got it in discount price, maybe that's why.
May 8, 2022
Unprompted review
Reply from Parasol Store
I can see this issue has been resolved now.
-Parasol Store
A remarkable find offering a great…
A remarkable find offering a great selection of unique brands at some very good prices. Excellent customer service in locating stock and on returns. Will be returning with my custom without hesitation.
May 6, 2022
Reply from Parasol Store
Hello Asim,
Thanks for the lovely words, we will be sure to pass this onto the warehouse and customer service team.
Many Thanks,
Parasol Store Team.
Perfect 🤩
Simple, easy to use website, great choice. Quick delivery. Over the moon with my new balance 😍
April 10, 2022
Reply from Parasol Store
Hello Gemma,
We are so happy you love your new trainers, great selection with the new balance there!!
Many Thanks,
Parasol Store Team.
Reply from Parasol Store
Hello Klara,
I am glad you loved our service, thanks for choosing us!
Many Thanks,
Parasol Store Team.
I didn’t realize I could get 10% off…
I didn’t realize I could get 10% off when I did I emailed and they deducted it, delighted and quick delivery, all good.
March 31, 2022
Reply from Parasol Store
Hello Em,
It's great to hear from you again! thanks for the amazing review, we look forward to seeing you next time.
Many Thanks,
Parasol Store Team.
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