I received the wrong item initially, likely due to a mix-up where the label had come off and been attached to another parcel. However, I contacted Parasol straight away to report the issue, and Sue... See more
Company replied
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See what reviewers are saying
Avoid this company at all costs. I paid for my order but never received it. Instead of a delivery, they provided fake "proof" showing a photo of a completely different house, claiming it was mine. Whe... See more
Company replied
They’ve been so unbelievably helpful and kind through the returns process. I made a mistake with the address some products were to be sent back to and they ended up at the wrong location. The guys a... See more
Company replied
I’m always wary of buying from a company I’ve not used before online, but the reviews were good so I gave it a go. I was NOT disappointed! Not only did Parasol have the boots I wanted in the right siz... See more
Company replied
Company details
Written by the company
Parasol Store offers a comprehensive range of homeware, travel & lifestyle products. The store also offers a function focused range of clothing & footwear.
Contact info
United Kingdom
- hello@parasolstore.co.uk
- parasolstore.co.uk
4.1
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item received of good value
March 16, 2022
Reply from Parasol Store
Hello Sarah,
Thanks for the amazing review, we are so glad you love your order!
Many Thanks,
Parasol Store Team.
Excellent customer service
Excellent customer service - easy to contact and an exchange I requested was organising very quickly. Thank you.
March 14, 2022
Reply from Parasol Store
Hello Sarah,
Thanks for the amazing review, I will be sure to pass your feedback onto Becky, our amazing customer service colleague.
Many Thanks,
Parasol Store Team.
Always great service and great products
March 8, 2022
Reply from Parasol Store
Hello Madds,
Thanks for the lovely review. We really appreciate your support of our company!
Many Thanks,
Parasol Store Team.
Don’t buy anything full price from this…
Don’t buy anything full price from this business…there’s no point they continuously discount everything….I bought from them and a couple of days later the first of a constant stream of discount emails started….. not happy.
February 22, 2022
Unprompted review
Reply from Parasol Store
Hello Ricardo,
We are sorry to hear that you have been disappointed with purchasing with us.
Unfortunately, the nature of retail whether online or physical stores is for promotions and sales to occur and change consistently. This is why we email our customers with these promotions so that you can get the best deal on the products.
This is as mentioned is the nature of retail that prices can change all the time, the same as all other businesses.
I cannot see any contact that you have made with us about this and if you wish for us to discuss this further or any other information / help wanted please do let us know!
Our email address is: hello@parasolstore.co.uk
Many Thanks
Parasol Store Team
Carhartt shorts
Good pricing and Excellent shipping.
Quality brand products.
I will contuine to shop Parasol as I have for the last 2 years.
February 5, 2022
Reply from Parasol Store
Really appreciate your review and being a supportive and loyal customer here Jerry!
Can't wait to keep growing and improving with your support!
Many Thanks
Parasol Store Team
Speedy delivery
Speedy delivery. Really pleased with product, which was a Christmas gift.
January 10, 2022
Reply from Parasol Store
Thank you for your review Lauren and we hope that the gift was loved!
Many Thanks
Parasol Store Team
I never received my boots and paid…
I never received my boots and paid almost $ 500 for them 👎🏻
January 7, 2022
Reply from Parasol Store
Hello Olivia,
Apologies for any delay with your shipment, however I can see that your boots were delivered to yourself on the 21st January with tracking confirmation.
We appreciate frustrations with delays, but these have been delivered and would appreciate this review to be removed, or at least amended please!
We hope you love the boots!
Many Thanks
Parasol Store Team
Quick delivery
January 2, 2022
Reply from Parasol Store
Happy New Year John!
Thank you for your 5* review!
Many Thanks
Parasol Store Team
Quick delivery with good communication
Quick delivery with good communication, exactly as described.
January 2, 2022
Reply from Parasol Store
Really appreciate your review Robert!
Hope to see you shop with us again soon and a Happy New Year!
Many Thanks
Parasol Store Team
Very well packaged and quality product…
Very well packaged and quality product all delivered on time. Thank you
January 1, 2022
Reply from Parasol Store
Thank you for your review Arunya, this is really appreciated!
Happy New Year!
Many Thanks
Parasol Store Team
Reply from Parasol Store
Really great to hear Dermot, thank you for your review on us!
Hope to see you shop with us again soon!
Many Thanks
Parasol Store Team
Reply from Parasol Store
Thank you for your review Nigel, really appreciated!
Many Thanks
Parasol Store
This was the first time I used this…
This was the first time I used this store and I was very satisfied. They dispatched my goods quickly and efficiently and they arrived in tip top condition . Well done .
December 9, 2021
Reply from Parasol Store
Great to hear that you had a great experience with us, we hope to see you shop with us again soon.
Many Thanks
Parasol Store
Excellent service
Excellent service, didn't have the exact coat I wanted but found me another option very quickly (which was almost the same coat) and it arrived with me the next day. Recommended
December 7, 2021
Reply from Parasol Store
Thank you very much for your 5* review and comments Kayleigh, great to hear!
Many Thanks
Parasol Store
Reply from Parasol Store
Thank you Gary, we are always stocking new brands and products so keep an eye on the site for you.
Many Thanks
Parasol Store
Really happy with the purchase came…
Really happy with the purchase came quick and good quality product thank you.
December 2, 2021
Reply from Parasol Store
Thank you for this review Iqbal, really appreciated!
Many Thanks
Parasol Store
Reply from Parasol Store
Thank you for this Benjamin, great to hear you had a good experience with us and appreciate the recommendation.
Many Thanks
Parasol Store
Reply from Parasol Store
Glad to hear you were happy with your item! Thank you for shopping with us.
Perfect experience. Top notch products.
Very quick processing and shipping of the order, exactly as described.
October 8, 2021
Reply from Parasol Store
We are really glad to hear that you were happy with your purchase. Thank you for your support.
Snow Peak Chopping Board Set M
The ordered item is accurate as described. Delivery is reasonably fast.
October 7, 2021
Reply from Parasol Store
Thank you for your order. I am glad you had a good experience with us.
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