I received the wrong item initially, likely due to a mix-up where the label had come off and been attached to another parcel. However, I contacted Parasol straight away to report the issue, and Sue... See more
Company replied
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See what reviewers are saying
Avoid this company at all costs. I paid for my order but never received it. Instead of a delivery, they provided fake "proof" showing a photo of a completely different house, claiming it was mine. Whe... See more
Company replied
They’ve been so unbelievably helpful and kind through the returns process. I made a mistake with the address some products were to be sent back to and they ended up at the wrong location. The guys a... See more
Company replied
I’m always wary of buying from a company I’ve not used before online, but the reviews were good so I gave it a go. I was NOT disappointed! Not only did Parasol have the boots I wanted in the right siz... See more
Company replied
Company details
Written by the company
Parasol Store offers a comprehensive range of homeware, travel & lifestyle products. The store also offers a function focused range of clothing & footwear.
Contact info
United Kingdom
- hello@parasolstore.co.uk
- parasolstore.co.uk
4.1
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping
Fast shipping, good price. Original Birkenstock. Iam happy with my purchase
September 14, 2021
Reply from Parasol Store
Thank you for your purchase. I am glad you had a great experience.
I got what ordered
I got what ordered. Goods crossed the Atlantic quicker than expected.
September 13, 2021
Reply from Parasol Store
Thank you for shopping us. I am glad you had a good experience!
hello sorry it was my mistake
hello sorry it was my mistake, I recommend this seller 100%
September 9, 2021
Reply from Parasol Store
No problem at all. Thank you for this review!
Product Ok
Product Ok. Shipment took bit more than expected..from the shop to the courier. Some confusion on the Web page between currencies. Be careful what is priced as pounds and what is show as euros.
September 7, 2021
Reply from Parasol Store
Hi Sami, I am sorry that you did not feel the process was transparent. We have since updated our website to hopefully offer a better international exprerience.
Goods value and service
Goods arrived very quickly. Considerably cheaper than the main online retailer!!
Will definitely use again in the future.
September 3, 2021
Reply from Parasol Store
Thanks for your support Caroline. I am glad you had a good experience with us.
Reply from Parasol Store
Thank you for your kind words and support!
Excellent service and product
August 11, 2021
Reply from Parasol Store
Thanks for shopping with us. I am glad you have had a good experience.
Reply from Parasol Store
I am glad you got your order quickly and you were happy with the purchase!
Quick international delivery
Quick international delivery, great choice if quality products, satisfied customer
July 9, 2021
Reply from Parasol Store
Thank David. Really glad to hear that you had a good experience shopping with us.
Order placed more than 2 weeks and…
Order placed more than 2 weeks and never send never reply emails
June 13, 2021
Reply from Parasol Store
Hi Tony, apologies that you had a bad experience with us. We will always reply to emails, so they may have been going into your junk folder?
Great service and quality products!
June 7, 2021
Reply from Parasol Store
Hi,
Thanks for taking the time to leave us a 5* review, I am delighted to hear how pleased you are with the shopping experience.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Mario,
Thanks for taking the time to leave us a 5* review, I am delighted to hear how pleased you are with the shopping experience.
Many thanks,
Parasol Store.
Well recommended
Well recommended
Fantastic fast and efficient service received by myself.
Thank you Parasol 👌🏻👍🏻
May 6, 2021
Reply from Parasol Store
Hi Andy,
It's incredible to hear how pleased you are with the delivery and service we offer. Thank you for taking the time to leave us a 5* review.
Many thanks
Parasol Store.
Reply from Parasol Store
Hi Alastair.
Thank you for leaving us a 5* review. It's amazing to hear you received the order quickly.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi,
Thank you for placing two orders with us, it's great to hear your a returning customer! We are happy to help along the way.
Many thanks.
Parasol Store.
Albam Hennek parka from Parasol .
I recently purchased the Albam Hennek zip through parka . This jacket is an absolute classic and sure to be a wardrobe staple for years to come . The service received from Parasol was first class and I’m sure I’ll be shopping here again soon .
April 21, 2021
Reply from Parasol Store
Hi Giovanni,
Wow, this is amazing to hear!! We are very pleased with how much you love the jacket ordered from us. It's great to hear our customer feedback!!
We shall look forward to process any future orders placed with us.
Many thanks,
Parasol Store.
Such a brilliant product !!!
April 21, 2021
Reply from Parasol Store
Hi Sheila,
Thank you for taking the time to leave us a 5* review, we are delighted to hear how pleased you are with the order!
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Greg,
Thanks for taking the time to leave us a 5* review. It's great to hear how happy you are with the item purchased from us.
Many thanks,
Parasol Store.
Fabulous service from this company
Fabulous service from this company. Sent the wrong size but a quick call and email and the replacement trousers were dispatched the same day and arrived the next.
Cannot recommend enough!!
April 14, 2021
Reply from Parasol Store
Hi Tony,
Thanks for taking the time to leave us a 5* review. It's great to hear you are pleased with the service we offered for the return and exchange. We are delighted you will recommend us to friends and family, thank you!
Many thanks,
Parasol Store.
Excellent choice of items suitable for…
Excellent choice of items suitable for long walks during these Covid restrictions. Fast delivery and good communication from Parasol Store. Would highly recommend.
April 12, 2021
Reply from Parasol Store
Hi Carole,
Thank you for taking the time to leave us a 5* review, we are delighted to hear such great feedback.
Many thanks,
Parasol Store.
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