Parker Hayes Reviews 

66
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality, stylish design, and great comfort of the products they purchase, noting that items look wonderful and feel amazing. People also mention that shopping online is straightforward and that orders arrive safely, leaving many buyers eager to return for more. However, some customers also noted issues regarding delivery delays and longer than expected shipping times. Consumers additionally experienced problems with product sizing or receiving incorrect items, though support agents were frequently quick to assist. A few reviewers also shared concerns about receiving unresponsive service or items that did not quite match the advertised descriptions.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with comfortable designs, attractive... See more

Quality

Customers consistently note positive experiences with quality, highlighting comfortable materials, excellent... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some customers reported that their items... See more

Customer service

People report ambiguous experiences with customer service, as many reviewers highlight prompt, helpful, and... See more

Order

Reviewers mention ambiguous feedback about order, noting that while some consumers received their items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered some shoes and the delivery took a little longer than expected. The shoes are nice, although the heel of the shoe is not covered with the same leather from which the shoe itself is made. Rat... See more

Rated 5 out of 5 stars

I'm based in the UK and I can positively recommend this company and their products. Very professional and great quality. Its one of the most comfortable sweaters I've got. I will buy from them again... See more

Rated 5 out of 5 stars

The first pair of shoes I bought didn’t fit me properly but The second were great ! Parker Hayes was reasonable and easy to communicate with & provided great service. Thanks to Melissa Rowe- she... See more

Rated 5 out of 5 stars

Bought some wingtip sneakers not quite knowing what to expect. I needn’t have worried! They’re soooo comfortable and stylish and arrived in good time. The materials seem quality as well. So much so, I... See more


Company details

Written by the company

Discover premium men’s and women’s apparel and accessories at Parker Hayes. Thoughtfully crafted pieces made for comfort, style, and lasting quality.


Contact info

4.0

Great

TrustScore 4 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(66)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m loathed to give 1 star

I’m loathed to give 1 star! Paid for a watch 6 weeks ago, gave them my address and still no watch - seems a total scam and I’m pissed off I fell for it 😡

October 2, 2026
Unprompted review
Parker Hayes logo

Reply from Parker Hayes

Thank you for reaching out, Tony. We take all customer concerns seriously and want to ensure every order is resolved promptly.

However, after thoroughly searching our system, we are unable to locate any order under the name Tony Hay. It's possible this review may have been intended for a different company.

If you believe your order was placed under a different name or email address, please contact us directly at support@parker-hayes.com with those details and we will be happy to look into this immediately.

Tim | Parker Hayes

Rated 5 out of 5 stars

It was easy to order on-line

It was easy to order on-line. I am somewhat embarrassed that when my olive leather shoes arrived I hugged them! The color, leather quality and style are perfect❣️❣️❣️

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

My first order from Parker Hayes

My first order from Parker Hayes. The watch is absolutely wonderful. Quality workmanship and extremely attractive. Already receiving compliments wherever I go !! I am looking forward to buying another of the watches they have. A great overall experience. Steve B

September 23, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam operation

Total scam operation! Order a 3xl Trench Coat & received a trench coat that was obviously not a 3xl and the tag has been visibly removed from the coat. Attempted to return as site instructs thru email and they have not responded. STAY AWAY!
I did receive an email that the item could be returned to a Baltimore address, no address has been provided. We will continue to wait & see how this works out.
I still have not received an address to send my return to. My guess is that Parker-Hayes will tag this review as not a verified customer so they can remove it - but I’ve provided Trustpilot & Parker-Hayes with my purchase order number.
Still no response from the company (Melissa) with an address to return my order to. I continue to email a request for the address on a daily basis.
I did receive a reply with an address to return the item to. The item was received by them & they said they would be happy to issue a refund if I withdrew my request for a chargeback. I will happily withdraw that request when I see a refund to my account.

September 25, 2026
Unprompted review
Parker Hayes logo

Reply from Parker Hayes

Thank you for your feedback. We want to address your concerns directly — we have responded to your email and provided you with full return instructions, including a return address and next steps. If you did not receive our reply, we encourage you to check your spam or junk folder, as our emails occasionally land there.

Regarding the size concern, we take product quality seriously and would never intentionally ship an item that does not match what was ordered. We are happy to make this right for you once the return is received and inspected.

We understand your frustration and want to resolve this quickly. Please reach out to us again at support@parker-hayes.co so we can ensure this is handled promptly.

Tim | Parker Hayes

Rated 5 out of 5 stars

Happy Feet

The first pair of shoes I bought didn’t fit me properly but The second were great !
Parker Hayes was reasonable and easy to communicate with & provided great service.
Thanks to Melissa Rowe- she was efficient and supported me from beginning to end.
Thanks again ! Love Parker Hayes!

September 29, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

I bought a pair of shoes (in theory). Took 4 days to get a reply and a "tracking" number that appears to be from a Chinese system written by a toddler. I cannot get any response or updates. Going to try and get my money back. Beware ....

FOLLOW UP:

They indicate in their reply we were in contact BEFORE my review with concrete data and response from them. This is INCORRECT. I got final emails claiming they were cancelling my order (that previously said had already been shipped) and refunding me. It took three follow up mails to acquire this information.

Bottom line: they apparently employ more people to handle dissatisfied customers than they do to actually fulfill orders.

I am a thirty year veteran small business owner and I ship all over the world. I actually SHIP my orders immediately, correspond with customers and provide REAL tracking. My feedback, for example, on eBay is thousands deep and 100 percent positive.

They can reply all they want - the fact is it's a TERRIBLE platform and what appears to me to be a criminally deficient company.

You make your own assessment.....

September 24, 2026
Unprompted review
Parker Hayes logo

Reply from Parker Hayes

Thank you for your review. However, we want to provide some important context for anyone reading this.

Prior to this review being posted, we had already been in direct communication with you regarding your order. We responded to your inquiry, fully explained the situation, and notified you that a complete refund had been issued on your order. You did not need to "try and get your money back" — it had already been taken care of and you had already been informed of this.

We understand that the tracking information and shipping timeline did not meet your expectations, and for that we sincerely apologize. We are always working to improve our communication and the customer experience.

We hope the refund has been received and that you will consider giving us another opportunity in the future.

Tim | Parker Hayes

Rated 5 out of 5 stars

Genuine & Trustworthy

Well, it was my wedding, and I wanted something special. Along with the new outfit, the watch just set it all off.

Yes, I would recommend Parker Hayes as a genuine and trustworthy supplier, albeit based on one transaction experience.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Like the new sneakers

Like the new sneakers. No complaints. Product as described. No issues with shipping. One of two items purchased was OOS and refunded essentially immediately.

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Love These Shoes

Delivery takes a little long. But, well worth the wait. These shoes are comfortable amd look sharp. I will order more in the future I'm sure

September 3, 2026
Unprompted review
Rated 4 out of 5 stars

Customer Support

I made an order with your company because I love watches and your watches were not so expensive, when I reviewed my order later I noticed I picked the wrong color somehow so I wrote your company an email and asked if I could have another color and it was no problem, thank you.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Product was packed well and in excellent shape. This was an awesome purchase. Very nice product. Will order again.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

My order was shipped directly from…

My order was shipped directly from China and took almost a month to arrive in Texas. I don’t have a problem with the shoes being made overseas. My concern is that the company said up to 2 weeks and listed a Wyoming address. I reached out a few time got two response one asking for more information then the last one was that my order arrived once it arrived. Poor customer service. No one even tried to call me.

September 27, 2026
Unprompted review
Parker Hayes logo

Reply from Parker Hayes

Thank you for your review and for taking the time to share your experience. We want to address your concerns openly and honestly.

Regarding tracking and communication — every single order placed with Parker Hayes is assigned a tracking number and a tracking notification is sent automatically once the order is fulfilled. After reviewing your order, we can see that an email address was not provided at checkout, which unfortunately meant that your tracking information and shipping updates were unable to reach you. This was not an oversight on our part — without a valid email address on file, our automated notifications have no way of being delivered.

We understand the frustration of not being able to follow your order, and we genuinely wish we could have kept you better informed throughout the process. Had we had your contact details, you would have received your tracking link and been able to monitor your delivery every step of the way.

Regarding the shipping timeframe — we do state that orders can take up to 7-10 business days to process and ship, and delivery times can vary depending on location and carrier. We apologize if this was not communicated as clearly as it should have been and we are always working to improve the customer experience.

We are glad your order ultimately arrived and hope you are enjoying your shoes.

Tim | Parker Hayes

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