I ordered some shoes and the delivery took a little longer than expected. The shoes are nice, although the heel of the shoe is not covered with the same leather from which the shoe itself is made. Rat... See more
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Review summary
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Reviews shaping this summary
I'm based in the UK and I can positively recommend this company and their products. Very professional and great quality. Its one of the most comfortable sweaters I've got. I will buy from them again... See more
It didn't have any experience with the company before this so I didn't know what to expect ... but it was all good and they lived up to their delivery estimate, and the quality of the sweaters was exc... See more
Bought some wingtip sneakers not quite knowing what to expect. I needn’t have worried! They’re soooo comfortable and stylish and arrived in good time. The materials seem quality as well. So much so, I... See more
Company details
Written by the company
Discover premium men’s and women’s apparel and accessories at Parker Hayes. Thoughtfully crafted pieces made for comfort, style, and lasting quality.
Contact info
United States
- parker-hayes.com
4.0
Great
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 24 hours
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VERY BAD QUALITY
Horrible experience and customer service. I bought a watch and it's not working right, it's severely off, after some back and forth with their so called "customer service" they asked me to keep re-adjusting the dial to get the right time!!! DO NOT BUY FROM THESE SCAMMERS!!!!
September 27, 2026
Unprompted review
Reply from Parker Hayes
Thank you for your feedback. However, we want to be transparent with anyone reading this review — this is not the first review this individual has left for Parker Hayes regarding the same order and the same issue. Leaving multiple reviews for a single experience is a violation of Trustpilot’s own review guidelines, and we will be reporting this accordingly.
We also want to set the record straight publicly. We are not scammers. Parker Hayes is a legitimate business that stands behind its products and we take every customer concern seriously.
Regarding this specific case — we have already reached out to this customer and offered a completely free replacement watch at no cost to them, with no return required. That offer remains on the table. We went above and beyond our standard policy specifically to resolve this matter, and we are disappointed that this gesture has not been acknowledged in either of the reviews left.
We would kindly ask that this customer contact us directly to confirm their shipping details so we can dispatch the free replacement immediately. Our offer stands and we genuinely want to make this right.
Tim | Parker Hayes
Great experience
Bought some wingtip sneakers not quite knowing what to expect. I needn’t have worried! They’re soooo comfortable and stylish and arrived in good time. The materials seem quality as well. So much so, I’ve ordered another pair (in another colour!)
September 28, 2026
Unprompted review
The negative reviews made me not to…
The negative reviews made me not to purchase this watch sorry.
September 27, 2026
Unprompted review
Reply from Parker Hayes
You have never made a purchase from Parker Hayes. You have not been a customer of ours, you have not interacted with our products, and you have not had any experience with our service. Leaving a review for a company you have never transacted with is not only misleading to prospective customers but is a violation of Trustpilot's own review guidelines, which require that reviews be based on a genuine customer experience.
We will be reporting this review to Trustpilot for removal as it does not meet the basic criteria of an authentic review. We take the integrity of our reputation seriously and will take all available steps to ensure that our review profile accurately reflects the experiences of real customers.
If you ever do choose to shop with us, we are confident you will find a very different story.
Hands down the worst
Hands down the worst. Bought a beautiful watch that I love. Waited a month to get it. But they sure got theor money day one. It came yesterday and I had to take it to a store for a battery. It lasted 1 hour. DEAD! It doesn't work at all. I am beyond angry about this. I will never buy from this trash place again. I have told everyone on social media to stay clear. They dont reply to emails at all either.
September 27, 2026
Unprompted review
Reply from Parker Hayes
Thank you for your review, and we are truly sorry to hear that your watch arrived with a faulty battery — that is absolutely not the experience we want for any of our customers, and we completely understand your frustration.
We do want to address one point respectfully: our records show that your message to us was sent just 12 hours ago. Our customer support team operates on a 24 to 48 hour response window, and we are well within that timeframe. We would never ignore a genuine customer concern, and we want to assure anyone reading this that every email we receive is responded to.
A member of our customer care team will be reaching out to you directly very shortly to make this right. A defective product is something we take seriously and we will ensure this is resolved to your satisfaction.
We appreciate your patience and look forward to turning this experience around for you.
Tim | Parker Hayes
Watch delivered to wrong address
Watch delivered to wrong address. I do not know where. Photo provided by EVRI is not my building. It shows a hand halfway in a letterbox. The driver may have pocketed the watch. I have told Parker Hayes. They have apologised and said they will contact EVRI but I have heard nothing in a month. They have not issued a refund.
In response to PH's response and my final post.
I did raise it with PH first. The fact remains that PH is not an honourable company and I recommend buying elsewhere.
I told them that the watch had not been delivered to me and yet they have told Amex that it has.
September 25, 2026
Unprompted review
Reply from Parker Hayes
Thank you for your review, and we sincerely apologize for the frustration this situation has caused.
We do want to provide some important context for anyone reading this. Prior to contacting us directly about this delivery issue, a chargeback was opened with American Express. Once a chargeback is filed, the dispute is formally placed in the hands of the credit card company and we are legally required to work through that process rather than issuing a simultaneous refund — doing so would constitute a double payment and is not something we are able to action while the dispute is under active review.
We want to be transparent: we have provided American Express with the full proof of delivery documentation supplied by EVRI, including the delivery photo on record. We understand you dispute that this photo shows your building, and we take that seriously. We would strongly encourage you to file a formal complaint directly with EVRI and submit their investigation findings to American Express as supporting evidence for your case.
Had this matter been brought to us before a chargeback was filed, we would have been more than happy to send a free replacement watch immediately. We remain committed to cooperating fully with the American Express review process and hope this matter is resolved swiftly.
Tim | Parker Hayes
The color you would think is "Canary…
The color you would think is "Canary Yellow" - as pictured on the site and is the same Canary yellow on my phone, desk top and tablet... Is not actually the true color. More of an orange yellow - a little disappointing. I'm not sure what the actual promised delivery time is, but it took about six weeks for mine to show up. Watch feel solid, works.. Just not the color advertised. My 2 cents-
September 23, 2026
Unprompted review
Chronomaster Watches on sale
I really enjoy the two watches I purchased. Good value and timely delivery.
July 20, 2026
Unprompted review
Love my purse
Love my purse! I have someone comment on it everyday. Sending them to your site!
August 5, 2026
Unprompted review
Remarkable customer service!
My watch was shipped on time but with an incomplete delivery address so never got it. So I reported it to your Customer Service Melissa Rowe who made a remarkable job collecting the correct and complete data and ensuring I would get a second delivery. So, it took a bit longer than expected but I got my watch 6 weeks back and it is GREAT. Worth every penny. Thank you folks, in particular Melissa!
August 12, 2026
Unprompted review
products are amazing.
products are amazing.. Im so satisfied, definately I will keep buying
August 10, 2026
Unprompted review
Comfortable shoes that look like dress…
Comfortable shoes that look like dress shoes but are not. I wore them to my wedding...looked like wingtips, wear like sneakers.
September 5, 2026
Unprompted review
I love the great looking watch
I love the watch, especially the great price for the awesome looking product (I receive lot's of compliments). I was also pleasantly pleased with how fast the item arrived.
August 17, 2026
Unprompted review
Everything was great,love my new watch
August 21, 2026
Unprompted review
I am very disappointed with the orange…
I am very disappointed with the orange watch that I purchased online from you guys and watch stopped working. At first I thought it was the battery but even after putting a new battery it's either stopping or running slow, what should I do in this case. My address is,4432 weeping Willow Dr Mississauga Ontario L5V 1J9 and full name is Malcolm Oliver.
September 2, 2026
Unprompted review
Reply from Parker Hayes
Thank you for reaching out, Malcolm, and we are sorry to hear about the issues you have experienced with your watch.
However, after thoroughly searching our order management system using both the name Malcolm Oliver and the address provided — 4432 Weeping Willow Dr, Mississauga, Ontario — we are completely unable to locate any order associated with your details in our records. Additionally, we have no record of any prior contact or correspondence from you through our customer support channels.
Based on this, we believe this review may have been intended for a different company. We would kindly ask that you check your original order confirmation email to verify which retailer you purchased from, as we are confident this transaction did not originate with Parker Hayes.
That said, we want to be transparent about how we handle situations like this — if this does turn out to be a Parker Hayes order, we always take care of our customers. A defective or malfunctioning product is always met with a free replacement, no questions asked. It is a standard we hold ourselves to for every customer.
If you do have a Parker Hayes order confirmation, please contact us directly at support@parker-hayes.com with your order number and we will get a replacement out to you immediately.
Tim | Parker Hayes
Quality very poor, disappointing return policy
Quality very poor. Return policy requires returning to China even though it is a USA co. and that is is cost prohibitive.
August 12, 2026
Unprompted review
Reply from Parker Hayes
Thank you for your review. However, we must respectfully but firmly address the claims made here, as they do not reflect our company, our return policy, or our business practices in any way.
Parker Hayes does not require returns to be sent to China. Our returns facility is located in the United States, and this has always been the case. There is no mention anywhere on our website or in any customer correspondence of a China return address, as it simply does not exist within our process.
Furthermore, we have searched our order records thoroughly and have no purchase on file matching your details. Based on the specifics of your experience — particularly the China return address — we strongly believe this review has been posted for the wrong business.
We would kindly ask that you verify your order confirmation and return correspondence to confirm which company you purchased from, as we are confident this experience does not relate to Parker Hayes. Leaving an inaccurate review for the wrong business is unfair to prospective customers who rely on these reviews to make informed decisions.
If you believe there has been a genuine error and you did purchase from us, please contact us directly at support@parker-hayes.com with your order number and we will resolve this immediately.
Tim McLaughlin | Parker Hayes
My watch was as illustrated and even…
My watch was as illustrated and even more beautiful. I am receiving compliments from many people on its luxurious look.
August 7, 2026
Unprompted review
Wild excuse given for incorrect shipment. Ordered a pair of "Olive Weston" sunglasses. Got Champagne. Not even close in colour.
Ordered a pair of "Olive Weston" sun glasses based on the image on their website of a deep olive green, semi translucent pair of resin, wayfair-inspired glasses. Waited over 10 business days to arrive. When arrived, they had sent the "Charcoal Weston" sun glasses. Brought the error to the attention of Customer Service. Mistakes happen - was not angry at all at the time. They acknowledged the error. Replacement glasses were sent out - again taking over 10 business days to land. When arrived - they had sent their"Champagne Westons" - a clear frame with a warm pinky brown tint. When I notified Customer Service - they responded insisting they had sent the right, Olive Westons - claiming that they can "look different under studio lighting". I am trained in colour theory from one of the Top Accredited Art Institutions in North America, ultimately working with materials like the resin used as a Scenic Artist/Prop Fabricator/Painter in Film and on Broadway. They cannot be Olive. Sent customer service a note back qualifying my professional insight. No Response as of this post a week ago.
June 4, 2026
Unprompted review
Reply from Parker Hayes
Dear Jay
Thank you for taking the time to share your experience, and we want to sincerely apologize for the frustration this situation has caused. You came to us in good faith, and we fell short — not once, but twice — and that is simply not the standard we hold ourselves to.
We fully acknowledge that two incorrect pairs were sent, and we are sorry that our previous response dismissing your concerns about the colour was not handled with the care and respect it deserved. Your professional background in colour theory and material craft speaks for itself, and we should have listened more carefully rather than defending our position.
We want to make this right. We have already sent two pairs of glasses, and we are more than happy to send a third — the correct Olive Westons — at absolutely no cost to you and with priority shipping. This should have been resolved quietly and simply through email, and we regret that it has reached this point.
A member of our team will be reaching out to you directly to confirm your shipping details and ensure the correct pair is dispatched immediately. You have been more than patient, and we appreciate that grace.
Warm regards,
Tim
Ordered a yellow bag May 1
Ordered a yellow bag May 1, 2026. Between the 26 emails (mostly on my behalf due to none delivery)
no bag or refund. Several emails asking if I would like to proceed with a delivery that was dated weeks ago. I asked for a refund in the last five emails and each time after the delayed response it's no resolution.
May 1, 2026
Unprompted review
I placed an order 2 weeks ago and since…
I placed an order 2 weeks ago and since that time I have 0 response from them. Emailed their support multiple times and still nothing. Looks like, scammers
May 17, 2026
Unprompted review
Reply from Parker Hayes
Thank you for your review. We understand how frustrating it must be to feel unheard, and we want to respond to this openly and honestly.
We have conducted a thorough search of our order management system and customer support inbox, and we have been unable to find any record of a purchase, account, or incoming emails linked to your details. At this time, we cannot verify that a transaction took place with our store.
We want to be transparent with anyone reading this: we are a legitimate business with a documented order history and support process. Every genuine customer enquiry is logged and responded to.
If you believe this review was intended for us, please reach out directly at support@parker-hayes.com with your order confirmation number and we will investigate immediately. We are committed to resolving any genuine issue as a priority.
We hope to hear from you so we can get to the bottom of this.
Tim
Parker Hayes
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