Parking.com - PRG SURFACE LOT Reviews 136

TrustScore 2.5 out of 5

2.4

701 N Central Ave, 85004 Phoenix, AZ, US


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See what reviewers are saying

Rated 2 out of 5 stars

The option for paying at a kiosk was no longer available, since that portion of the lot was under active excavation!!! I was not able to use the QR code with my cell until I found help from a young pe... See more

Company replied

Rated 3 out of 5 stars

A lot cheaper parking but the parking lot is dirty or there is a broken sign in the parking lot that needs fixing. I noticed a truck that was parked in the handicap parking lot with no handicap plate... See more

Company replied

Rated 1 out of 5 stars

Awful company, price gouging and I’d hardly even call where we parked a parking lot, it was an empty dirt pad at the corner of a street with no lighting, no lines on the ground, and no clear access or... See more

Rated 5 out of 5 stars

First of all the fact that parking was available was a pretty nice thing to find and second of all the payment convenience (a QR Code) and affordability of it! Thank you for your service.

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 701 N Central Ave, 85004, Phoenix, AZ, United States

  • (602)560-3232

2.4

Poor

TrustScore 2.5 out of 5

136 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t park there!

When I came back to my car there was a food truck blocking me in. Ridiculous.

February 4, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy to use service

January 28, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 4 out of 5 stars

Uncertain but okay after all.

Found the parking lot with some spots under a roof and others open on gravel. Signs were adequate to register and pay for the parking. The only concern upon leaving the car for the tour was the three homeless tents in the lot. Plus no one around to keep our vehicle safe. In the end all was okay for us.

January 31, 2023
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Reply from Parking.com - PRG SURFACE LOT

Thank you for the review and feedback. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 2 out of 5 stars

I was charged four times my original…

I was charged four times my original rate for extending my stay by one hour. Also, the website pinged me saying my stay was over one full day later.

The website is glitchy abd I was way over charged.

January 28, 2023
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Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Wayyy to expensive

Wayyy to expensive. 10.99 for a single hour? Then additional 10.99 to add any additional time. Will most certainly be choosing street parking next time, even if it means walking several blocks in the rain.

January 16, 2023
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Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. Here are the rates listed for this location.

0 - 4 Hours$10.00
4 - 10 Hrs$15.00
10 - 24 Hrs$20.00
Daily Max$20.00

Thank you,
Parking.com

Rated 1 out of 5 stars

Too expensive and when I wanted to…

Too expensive and when I wanted to leave the parking lot I couldn't they had me boxed in.they should have parking spaced since you're already charging enough

January 20, 2023
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Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Boxed in with no space to leave

We got boxed in our parking spot. Cars went three deep in a row with no room in between to get out. There weren't any lines to help indicate parking spots. If you're going to charge for parking in a vacant lot, have lines to indicate parking spaces.

January 21, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

Convenient to pay through QR code!

First of all the fact that parking was available was a pretty nice thing to find and second of all the payment convenience (a QR Code) and affordability of it! Thank you for your service.

January 6, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy QR code to pay

January 11, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Super annoying to use and now emailing…

Super annoying to use and now emailing me days later asking for a review. You're a parking lot. Don't email me. Don't make me use my phone to pay.

January 7, 2023
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Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

Rated 5 out of 5 stars

It was computer friendly.

It was easy to purchase.

January 7, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

I got stuck because people don’t know how to park !

There was no parking lines . I was stuck in the parking lot for an hour and a half until someone arrived and helped everyone out . Some more organization would be appreciated

January 6, 2023
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

Nice

Easy but have your tag number to cut time

December 18, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Ehhhh

Didn’t realize how much more expensive this lot is compared to others in the area. And the fact that even after purchasing parking I still got a violation from when my parking was valid made the experience even better.

December 19, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Charging for a dirty, rocky muddy, non-paved parking lot

ZERO stars, To charge over $10 for less than 2 hours of parking on a dirty, rocky muddy, non-paved parking lot is despicable. You will never have my business again.

December 4, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

Rated 2 out of 5 stars

$10 for one hour?? Never again.

$10 for one hour of parking? In gravel? With broken glass bottles? I’ll never park here again. I will continue to park on use paid STREET parking (which is like $2 an hour)

December 4, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Beyond over priced

December 2, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Can’t extend

I booked for 1.5 hours. The lot was 10$ for up to 4 hours. If I wanted to extend more than my initial 1.5 hours I needed to pay full price again. Messed up

November 25, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

Either make parking free or reduce the…

Either make parking free or reduce the price of parking, this was overpriced only for an hour of parking

November 30, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 4 out of 5 stars

Pretty good, phone number could be more helpful

Everything was great for the most part. Only thing was I didn’t receive a card to call for when I arrived back, figure to just use the number listed in the email/at the pick up sign but then that number said to use the card given to me. Felt like the phone number wasn’t much help. I was only concerned cuz I had landed at 1 am when I know they pick up based on demand. But no worries shuttle came by a bit later and got me to my car safely!

November 20, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review and feedback. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

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