Parking.com - PRG SURFACE LOT Reviews 136

TrustScore 2.5 out of 5

2.4

701 N Central Ave, 85004 Phoenix, AZ, US


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See what reviewers are saying

Rated 2 out of 5 stars

The option for paying at a kiosk was no longer available, since that portion of the lot was under active excavation!!! I was not able to use the QR code with my cell until I found help from a young pe... See more

Company replied

Rated 3 out of 5 stars

A lot cheaper parking but the parking lot is dirty or there is a broken sign in the parking lot that needs fixing. I noticed a truck that was parked in the handicap parking lot with no handicap plate... See more

Company replied

Rated 1 out of 5 stars

Awful company, price gouging and I’d hardly even call where we parked a parking lot, it was an empty dirt pad at the corner of a street with no lighting, no lines on the ground, and no clear access or... See more

Rated 5 out of 5 stars

First of all the fact that parking was available was a pretty nice thing to find and second of all the payment convenience (a QR Code) and affordability of it! Thank you for your service.

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 701 N Central Ave, 85004, Phoenix, AZ, United States

  • (602)560-3232

2.4

Poor

TrustScore 2.5 out of 5

136 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It's pretty ridiculous to pay 10 bucks…

It's pretty ridiculous to pay 10 bucks to park in the dirt.

August 29, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

It was convenient and easy to pay for (but pave it)...

It was convenient and easy to pay for parking.

I liked that I had the option to extend the time, on my phone, so that I did not have to return to the lot to do so. I didn't need to extend it, but in case I did, that was a nice option.

The only complaint I have is, the lot I parked at, was gravel. Really? You charge $5/hr to park in this location and you can't even pave it?

August 26, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Antiquated system

Antiquated system. Had to manually enter all my info including payment. Should be a faster option like PayPal or ApplePay

August 23, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience during your stay with us. This has been brought to the attention of the appropriate team. We are in the process of adding those payment options.

Thank you,
Parking.com

Rated 5 out of 5 stars

Very convenient and easy to use for a…

Very convenient and easy to use for a 1st time user.

August 10, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 2 out of 5 stars

awful location

awful location, 0 security, slow process

August 10, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the feedback and sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 3 out of 5 stars

I was overcharged for parking

I was overcharged for parking. I paid 10.00 for 2 hours. Then I decided to extend it for another hour and was charged another 10.00 for one hour. Sorry but I won’t be using you guys again!

July 31, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the feedback and sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

Easy to use and lets you know when your…

Easy to use and lets you know when your time will end too.

July 26, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

What a mess of a system

What a mess of a system. Yeah sure guys. Charge me fees ontop of the fees to make sure I get fees.

OR charge the lot owners the fees and make them pay for your services.

July 5, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Would rather just put coins in a meter

Would rather just put coins in a meter, this is dumb

June 29, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 1 out of 5 stars

found out after paying that it's free…

found out after paying that it's free to park there on weekends. Your signage needs to reflect that.

June 28, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

We're sorry you had a negative experience during your stay with us. This has been brought to the attention of the local management team.

Thank you,
Parking.com

Rated 5 out of 5 stars

Found lot by chance near The Nash

Found lot by chance near The Nash. Easy, reasonable. Will use again.

June 5, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Thank you for the review. We're glad you enjoyed your stay and we look forward to you parking with us in the future.

Thank you,
Parking.com

Rated 1 out of 5 stars

Parking lot is in terrible shape

Parking lot is in terrible shape. Lots of pot holes, and super dark. Then if you do the honest thing and add more time when you are going to be late, you get charged for another $10 fee plus tax. So for less than 3 hours it was over $20. What a scam!

May 22, 2022
Parking.com - PRG  SURFACE LOT logo

Reply from Parking.com - PRG SURFACE LOT

Sorry you had a negative experience. This has been brought to the attention of the appropriate team.

Thank you,
Parking.com

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