Parking Mate UK 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID! In my experience he is very happy to communicate to get you to pay your fee and then goes radio silent. The website is constantly down as well so you need to whatsapp him.....which he ignores... See more

Rated 5 out of 5 stars

Successful Appeal against a PCN from Nottingham Street car park, Melton Mowbray. Extremely poorly worded signs almost designed to catch people out. Premier Park rejected my appeal, so had to go to the... See more

Rated 5 out of 5 stars

Totally worth spending a few pounds to save you in excess of £100 being robbed by horizon. Couldn’t be easier, answer a couple lf questions and you get a template that you send off. My penalty notic... See more

Rated 5 out of 5 stars

Got ‘caught’ at the infamous McDonald’s Stansted scam hotspot. I know I could have appealed this myself for free but could not afford the time to trawl through the information on forums such as Mart... See more

Company details

  1. Mediation Service

Written by the company

REVIEW GUIDELINES: We value your feedback and invite you to leave an honest and genuine review of our company. Please note that we cannot guarantee the outcome of any appeal, so we ask that your review focuses on the quality of our service rather than the result of an appeal. We take the integrity of our reviews seriously. Any user found to be leaving a fake review may face legal action under the Defamation Act 2013, especially if they falsely imply that our business is fraudulent or a scam. Our mission is to combat unfair practices by parking companies. We appreciate your support in this effort. However, we reserve the right to take appropriate action against those who intentionally seek to damage our reputation. Thank you for your cooperation and understanding.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It really works

I was a bit sceptical at the beginning but it really worked. They did everything for me and successfully defended claim and I didn't have to pay £473. I can honestly recommend them.

November 3, 2024
Rated 5 out of 5 stars

Exceptional

This is an excellent service. Having been dealing with an aggressive and unreasonable litigation company Parking Mate managed to have the court case brought against me struck out.
The service from start to finish was fast, efficient and easy to understand.
Very highly recommended.

November 3, 2024
Rated 5 out of 5 stars

Support through an intimidating process

These cases are a drawn out, stressful process, where intimidation is used in the form of bureaucratic bamboozlement. Put under enough stress with no support it's hard not to give in to remove that pressure even if you believe it's unjust. Very grateful to Parking Mate providing that shield of reassurance and knowledge of the process stages and the firms' tactics to allow a fair result even if it takes years.

November 3, 2024
Rated 5 out of 5 stars

Highly Recommend

Leo worked tirelessly to help us deal with a PCN including getting a wrongly issued CCJ set aside. The result was the parking companies legal team dropping the case at the last minute. Highly recommend his service to help fight these ruthless, unscrupulous, bullies

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Keep away, once you pay they go quiet

after paying for their service and help i sent them 3 Emails regarding my appeal - did not have the courtesy to reply - basically once they received payment they went radio silent and did a runner.
I would not recommend their service :(

September 8, 2024
Unprompted review
Parking Mate UK logo

Reply from Parking Mate UK

Hi Karl, Let’s work together to beat the parking companies, not attack those who are trying to help.

I’d like to clarify that my service is designed as a self-service solution to help you challenge your parking charge notice (PCN).

Here’s what you can expect from our service:

We assess your PCN.
We provide a tailored appeal letter.
We give clear instructions on how to submit the appeal letter.
We supply a detailed PDF with step-by-step guidance for your specific appeal.
We send four follow-up emails to assist you throughout the process.
Our service is built to empower you with the tools and information needed to handle your appeal independently, as successfully done by many other customers. We do not offer ongoing individual support beyond the initial service, as this is not included in the package you purchased.

We take pride in helping drivers fight unfair parking tickets, and we kindly ask for your support in this mission.

Leo

Rated 1 out of 5 stars

Custom service is non-existent

Leo has started to ignore me. I purchased his services back in 2020 for a parking ticket, which either wasn't appealed or was unsuccessful. Four years later, I got a court letter and texted Leo on WhatsApp, where he said to purchase the court service on the website but completely ignored the fact that they had appealed this in the past. I've been trying to contact him for the past week and have received no response.

To add, I purchased his service less than a month ago for a separate new parking ticket, which was rejected, and he isn't responding to my matters either!

September 30, 2024
Unprompted review
Parking Mate UK logo

Reply from Parking Mate UK

Let me tell you, nobody knows parking tickets better than I do, and we’re doing tremendous work fighting these parking ticket bullies. Believe me, we’re helping so many people, and that’s why customer service can sometimes get a little backed up. It’s not because we’re ignoring you—it's because we're working day and night to make sure we tackle every case, and that takes time.

Now, it's important to be patient because we operate based on deadlines, making sure we handle cases on time. So, if you purchased our court service, rest assured, it will be addressed. And the same goes for your recent appeal. We’re doing our best to get through the requests, and we're grateful for your support. We’re all on the same team here, and we’re going to win this battle against unfair parking tickets, bigly!

Stay patient, we’ll get to you. Trust me, it’s going to be fantastic!

Leo your PCN champion

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Was sent a parking charge notice, filled in the questionnaire on the Parking Mate site, paid the £4.99, sent the appeal letter to the private parking company, and within two weeks, the charge was cancelled. Highly recommend!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely worth the money

Got ‘caught’ at the infamous McDonald’s Stansted scam hotspot. I know I could have appealed this myself for free but could not afford the time to trawl through the information on forums such as Martin’s MSE and get my head bitten off if I asked the wrong question. For me the small initial outlay to get a professionally written letter was more than worth it for saving time and sanity. The scammers dropped the case once it went to POPLA.
Would not hesitate to recommend Parkingmateuk

July 15, 2024
Rated 5 out of 5 stars

Excellent help and a very professional…

Excellent help and a very professional letter template which helped us to have our parking fine withdrawn. Very grateful for the service. Well worth the money for the professional letter template which covered the legal aspects to defend the parking charge. Thank you so much.

September 5, 2024
Rated 1 out of 5 stars

I ended up losing my court case …

I ended up losing my court case …. So basically cost me another £99 as I’ve not heard anything back from them since I informed them of the fact I lost the case …
Disappointing to say the least …
I’ve replied to your request via WhatsApp and you still haven’t replied after 2 days ?.

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Generally unprofessional and unhelpful

Their system is fully automated, they give you a set form to send and don't actually look over your case or anything. They provide their WhatsApp and have responded but are very rude and hostile for some reason, generally unprofessional. I followed their instructions but it didn't help so I went to the landowner who helped me instead as parking mate didn't respond to my email. I find this service to be unnecessary in my opinion, if you really want to challenge private parking, you can actually find helpful advice online for free. I decided to write this review because for some reason they kept emailing me saying thanks for confirming that the PCN is sorted, which I never did, so that's a mystery. Definitely not a win for them in this instance so just setting the record straight.

September 8, 2024
Unprompted review
Parking Mate UK logo

Reply from Parking Mate UK

Our service is designed to be fully automated for a reason—it streamlines the process of challenging parking tickets, allowing users to get their appeals done in under 2 minutes.

If a fully automated system were managed by humans, it would defeat the purpose. We’re here to make it easy, efficient, and hassle-free, using legal loopholes that will make parking companies think twice.

Now, let’s be clear: we’re not afraid to be firm with fake reviews, but those who genuinely want to challenge parking tickets will find our system incredibly easy to use. Our focus is on results, and that’s why we’re proud of the success we’ve had helping thousands of customers.

For those who prefer to seek free advice online, you are welcome to do so. But if you want to save time and avoid the hassle, our service is here to give you a fast, effective solution.

We’re challenging parking companies like nobody else, and by 2025, our goal is to beat them completely. That’s why our service is absolutely necessary.

We’re committed to helping drivers fight back, and we won’t stop until parking companies are held accountable.

Thank you for your feedback, and if there are specific issues you’d like addressed, we’re happy to look into them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look