AVOID! In my experience he is very happy to communicate to get you to pay your fee and then goes radio silent. The website is constantly down as well so you need to whatsapp him.....which he ignores... See more
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See what reviewers are saying
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Company details
Written by the company
REVIEW GUIDELINES: We value your feedback and invite you to leave an honest and genuine review of our company. Please note that we cannot guarantee the outcome of any appeal, so we ask that your review focuses on the quality of our service rather than the result of an appeal. We take the integrity of our reviews seriously. Any user found to be leaving a fake review may face legal action under the Defamation Act 2013, especially if they falsely imply that our business is fraudulent or a scam. Our mission is to combat unfair practices by parking companies. We appreciate your support in this effort. However, we reserve the right to take appropriate action against those who intentionally seek to damage our reputation. Thank you for your cooperation and understanding.
Contact info
1 Elmfield Park, Bromley, BR1 1LU, London, United Kingdom
- info@parkingmateuk.com
- parkingmateuk.com
Breach of guidelines
Lack of communication
I paid for this service and had question, sent messages via their chat service on what’s app. No response twice. I did get a refund but only by having to adjust my argument to prove payment was made and send my receipts. The document sent via this company had no effect on my appeal.
September 5, 2024
Reply from Parking Mate UK
Well, let me tell you, I’ve seen a lot of reviews, but this one—this one’s something else. First of all, I get things done. That’s what I do. I win. And if there was a lack of communication, it’s something we’re going to look into because we want things to be tremendous, believe me.
You got a refund, which is good, right? You got what you paid for. But sometimes, you know, there’s miscommunication, and that’s not always our fault. As for your appeal, well, we provide the tools, but it’s up to you to use them.
We can’t guarantee what’s out of our control. So, good luck in the future. We're always improving.
Parking mate highly recommended
Contacted parking mate extremely helpful completed a very short questionnaire with my details. A letter was produced for a very small fee with clear instructions of next steps and within a few days the fine was removed. Friendly, helpful, good support from a WhatsApp message and follow up
September 5, 2024
Great support at all stages and 2/2…
Great support at all stages and 2/2 notices successfully appealed. Would recommend
September 4, 2024
Unprompted review
No help whatsoever
No help whatsoever, i had to pay up, and now the end total was the fine plus the wasted £5.
If I had just paid the fine of £60 with in the 28 days would have been cheaper,
Now I had to pay £100. plus the £5 for your help that did not work, chance of a refund?
September 5, 2024
Reply from Parking Mate UK
Thank you for sharing your experience.
We’re sorry to hear that the outcome wasn’t as expected, but let’s address a few things. Our service provides a legal, automated way to challenge parking tickets, using proven strategies that have helped many drivers successfully appeal their PCNs. However, as with any legal challenge, success can never be 100% guaranteed.
The £5 fee covers the generation of a customised appeal letter and the instructions to challenge your ticket, which can often help you avoid paying a much larger fine. We understand it can be frustrating when an appeal doesn’t go in your favour, but this is a risk involved with challenging any penalty.
We believe in fighting back against unfair parking charges, and we’re sorry this time it didn’t work out for you.
Thank you for giving us a try.
Leo and Parking Mate were knowledgeable…
Leo and Parking Mate were knowledgeable and professional all the way through with a claim against me from Highview Parking, who I might add tried many intimidating tactics in an effort to obtain payment.
I have no hesitation in recommending Parking Mate UK who will take the worry and stress out of dealing with these unscrupulous companies.
July 11, 2024
Unprompted review
Totally recommend
I received three parking tickets from Vehicle Control Services, and despite Leo’s reassurance of a strong case, our initial appeals were rejected. Leo mentioned that Vehicle Control Services had not adhered to legal requirements, yet we were taken to court. During the court process, I unfortunately received a CCJ due to a delayed response to one of the court’s orders.
Initially, I paid £1,626.25 following the court's judgment. At this point, my faith was wavering, but Leo reassured me once more, insisting the situation could be resolved. True to his word, Leo supported me in getting the judgment reversed, and I was refunded the full amount of £1,626.25. Furthermore, Vehicle Control Services was ordered to compensate me an additional £271.
Moreover, the court awarded me £500 for the incorrect issuance of the judgment. I attended a hearing on 15 August 2024, with Leo by my side, and we secured yet another victory. I was also awarded £105 in costs, totaling £876 received from the court and the claimant through this ordeal, compared to the initial claim of £600.
I was on the verge of settling the court claim, but Leo’s continuous reassurances encouraged me to persevere. If not for Leo’s expert guidance, I doubt I would have achieved such successful outcomes.
Not only did I win the case, but I also received £876 in compensation. I can’t thank Leo and Parking Mate UK enough for their relentless support throughout this process. Leo’s expertise in parking regulations is truly exceptional.
August 15, 2024
Unprompted review
DON'T USE THIS COMPANY IN ANY CASE
DON'T USE THIS COMPANY IN ANY CASE, I PAID £100 AND AT THE END I HAVE TO EVERYTHING TO DEFENCE MY CASE MYSELF. THEY DON'T EVEN REPLY YOUR EMAIL !!!
SERIOUSLY, DON'T GET IN THE TRAP, WASTE YOUR TIME AND MONEY.
=======================
21 AUG 2024
ADDING MORE INFORMATION ABOUT THE LOUSY FOLLOW UP ON MY CASE "K3GF9J3V".
HERE ARE THE EMAIL CORRESPONDENCES BETWEEN MYSELF AND THAT SO CALLED "EXPERT" IN PARKING FINE APPEALING.
4 AUG 2024
=======================
Hi Leo,
The CCJ has been set aside ( see attachment ) by the court, can you please advise what should I do for next. Thanks.
Regards,
Gary
=======================
7 AUG 2024
=======================
Thank you,
I will prepare your defence shortly.
Leo
=======================
15 AUG 2024 ( 4 DAYS BEFORE THE DEADLINE OF DEFENCE )
=======================
Hi Leo,
Hope you are doing well.
Just to remind you that the defence has to be done on 19th Aug at latest.
Thanks a lot.
Regards,
Gary
=======================
19 AUG 2024 ( THE DEADLINE OF THE DEFENCE )
=======================
Hi Leo,
Today is the deadline of defence,and I don't know what to you without your reply. Thanks.
Regards,
Gary
=======================
January 24, 2024
Unprompted review
Reply from Parking Mate UK
Hi Gary,
I’ve noted your review, and while I understand your frustration, it's important to clarify a few points regarding our service and your comments.
Firstly, our appeal service is designed to be self-service, meaning that clients are provided with instructions and are expected to follow these on their own.
I must also address the content of your review. We take accusations very seriously, and inaccurate statements can be damaging. Once TrustPilot provides your details, we will be filing a claim for defamation, as it is crucial that all reviews are based on facts and genuine experiences.
If you are confident in the accuracy of your statements, you should be prepared to defend them legally. Our goal is to provide assistance against unfair parking ticket enforcement, and part of that mission involves addressing misleading claims that could harm our ability to help others.
Regards,
Parking Mate UK
Thank you Parking Mate for your…
Thank you Parking Mate for your brilliant service.
Parking mate helped me with not just one but 6 fines which were at a difficult stage for me to deal with on my own. All fines were reduced back to original amount. This was the best outcome possible!
With only 24 hours for me to respond Leo handled everything and hand my letter sent out within the next 24 Hours,
Thank you once again Leo!
Best Wishes Furqan.
August 10, 2024
AVOID THIS COMPANY LIKE CORONA VIRUS ....
AVOID THIS COMPANY LIKE CORONA VIRUS .
ALL THEY DO THEY WILL CHARGE £5 AND SEND YOU COUPLE OF EMAILS .
AND THEY DON'T ANSWER THE PHONE .
THEY WILL ONLY ANSWER HERE ...FOR A BAD REVIEW.
BETTER KEEP THIS FIVER AND GET A PINT AFTER YOU PAID THE PENALTY.
OTHERWISE YOU WILL END UP PAYING £65 .
AVOID THIS COMPANY AT ANY COST .
IF YOU DON'T BELIEVE ME GO TO GOV.UK AND SEE THIS COMPANY FOR YOURSELF .
YOU WILL BE SUPRISED .
July 29, 2024
Unprompted review
Reply from Parking Mate UK
Hi,
I have noted your review and feel it is necessary to address your comments directly.
Firstly, the nature of our service is clearly outlined on our website and communications: we charge a nominal fee of £5 to provide initial guidance via email, which is a standard procedure aimed at offering a cost-effective solution for managing parking ticket appeals.
Your comments to avoid our company like the corona virus and at any cost suggest you either want to prevent others from using the service or you did not read our instructions on how the appeal process works.
We take accusations very seriously, and inaccurate statements can be damaging. Once TrustPilot provides your details, we will be filing a claim for defamation, as it is crucial that all reviews are based on facts and genuine experiences.
If you are confident in the accuracy of your statements, you should be prepared to defend them legally. Our goal is to provide assistance against unfair parking ticket enforcement, and part of that mission involves addressing misleading claims that could harm our ability to help others.
Regards,
Parking Mate UK
They wont mess with me now 😂
Great info work a treat parking company backed off and waived parking charge now im better informed with the info they gave me
July 17, 2024
Nope.
Got a parking ticket for a 2 min stop, paid my £5, got a letter from this guy, talking about the legality of the terminology used in the parking and that it wasn’t a lawful fine, looked good to my untrained eye. Sent it off to the parking company, got a reply a few days later saying that the appeal was rejected and I still had to pay. I sent another email, then a whatsapp message to this guy, explain the situation and ask for help, no reply to either. Looked great off the bat, turned out I wasted £65 instead of £60. Maybe a text back would have saved the bad review. Waste of time.
July 9, 2024
Unprompted review
Reply from Parking Mate UK
Next time, please read instructions. If an appeal is rejected, submit it to the tribunal as instructed.
We provide the service as a self service, send multiple emails with instructions and even provide a PDF with step by step instructions. No help what so ever is misleading considering we send emails and provide instructions.
I would like to speak to someone at…
I would like to speak to someone at parking mate. No one replies to my emails.
Do they have a contact number ?
I have faith in them. Because they are trying to help .
July 1, 2024
Unprompted review
Best Legal Parking Ticket Advice
The ongoing support and communications has been more than worth every penny and I would recommend over and over again to any one that needs legal support and advice . They are patient understanding and timely with communications I am very grateful for their professionalism and successful win.
July 11, 2024
Unprompted review
Was told by Leo to ignore everything…
Was told by Leo to ignore everything now have a notice of Proposed Allocation to the Small Claims Track, have sent messages on what I should do next but havnt had a reply from the appeals department or Leo sent numerous messages yesterday no reply, I’ve paid £100.00 would have been better off to
have paid £60.00 fine.Have used them previously and they were great but this time the communication is lacking this time very disappointed
July 8, 2024
Unprompted review
Reply from Parking Mate UK
This is part of the normal court process. Simply send us your documents and we will help you respond.
We will work on your case on the scheduled date, please check your account dashboard for deadlines.
Used them to fight Horizon parking…
Used them to fight Horizon parking fine.Followed the processes as advised.I went to Popla but when Horizon sent more infos regarding my fine parking mate ignored me and not wailing to help me further.Don’t bother with them. Waste of money
June 28, 2024
Unprompted review
Reply from Parking Mate UK
We provided detailed instructions for the user to follow. We do not review POPLA appeals. The questions asked on were already addressed as part of the instructions.
We appreciate negative reviews, however, the statement that we are unwilling to help is not true, we will make our instructions clearer so that users do not feel alone.
Try appealing yourself or just pay it
Try appealing yourself or just pay it. The appeal generate by this company is just a general letter, not truly tailored to your situation. In my case, it was rejected. I think if I had used my own words saying why I thought it was unfair to get that ticket, I would have had a better chance. We kept trying to appeal and it was rejected and now received a court order to pay. Waste of time and money.
January 16, 2024
Unprompted review
Brilliant
Brilliant, got sent a letter to which I emailed in as an appeal. My appeal was successful 2 weeks after sending in. Woukd highly recommend this, cost me £5 and saved me £60 (net saving £55)!
June 19, 2024
Unprompted review
avoid at all costs
they are trying to remove my negative review as they dont want the truth out there,
research into this company to make up your own mind,
look at their premises & staff,
i am not a parking company, just hate seeing one man scammers trying to get money out of people,
its easy to appeal against tickets,
just research this company & what i found was discusting
June 12, 2024
Unprompted review
Reply from Parking Mate UK
I fight very hard to deal with unfair parking companies but I will fight even harder to deal with fake reviews, thanks for giving me extra motivation :)
I highly recommend you read Defarmation Act 2013 before you leave further negative reviews on companies.
This user has not dealt with us but I love that they keep trying to leave negative reviews. It shows my work is impacting this parking company or entity. I appreciate the love and ill keep going.
I am 10000% dedicated to helping UK motorists fight back and we will win the battle and save motorists millions.
Leo
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