Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more
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Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more
Company replied
Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more
Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more
Company details
Information provided by various external sources
Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2 7LB, Peterborough, United Kingdom
- parts.indesit.co.uk
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Pleased with the item supplied
Pleased with the item supplied, delivery took longer than we thought.
November 26, 2021
Very good service and quick delivery
November 26, 2021
The quick response to my request…
The quick response to my request enabled our freezer to be back up and running again in no time. Thank you
November 26, 2021
Quite costly to replace
These replacement basket wheels come in two parts which makes it expensive to replace especially if you were replacing a few. Plus £2.99 delivery for a very small postal delivery
November 26, 2021
Reply from Indesit Parts
Hi Spondon,
I am sorry to hear this, I will feed back your comments to be reviewed internally by the relevant department.
Alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards
Shaun
Extremely overpriced for a piece of…
Extremely overpriced for a piece of plastic that we had to replace due to the fact it broke easily, but it was at least easy to find and arrived in good time.
November 26, 2021
It was quick and easy to replace the…
It was quick and easy to replace the damaged freezer compartment door which was brilliant. The freezer is 8 years old, so to find the exact part to keeping the appliance looking in good condition was a relief.
November 26, 2021
element came faster than expected and…
element came faster than expected and worked fine!
November 26, 2021
Very quick and easy to order
November 26, 2021
Quick delivery ~ oven back working…
Quick delivery ~ oven back working again with minimal delay !
November 26, 2021
Service of Parts
Great service fast & efficient I am extremely pleased with the service provided.
November 26, 2021
6 month old drawer front classed as a…
6 month old drawer front classed as a consumable product and breaks. Broke into dangerous sharp pieces as well.
November 26, 2021
Reply from Indesit Parts
Hi Charles,
I am sorry to hear this, I will feed back your comments to be reviewed internally by the relevant department.
Alternatively, you can also contact us via Whatsapp here: https://www.hotpointservice.co.uk/contact
Kind regards
Shaun
parts came very fast genuine parts and…
parts came very fast genuine parts and a lot cheaper then other places on line first class service THANK YOU !!!
November 23, 2021
Older model ? No problem
Was concerned that may not be able to get part required, as oven is an older model. Checked official website which showed necessary part required, ordered more in hope than anything, that it would fit. Part fits perfectly.
November 22, 2021
Great site to buy from
Great site to buy from, very easy to use, and place my order. Delivery was very quick. Will definitely use again if I need to.
November 21, 2021
I had expected to receive the "full"…
I had expected to receive the "full" soap dispenser part but instead received only a small part of the dispenser drawer which is of no use to me and i certainly would not expect to pay somewhere in the region of £17.00 for what I have received. I was disappointed,
November 20, 2021
Reply from Indesit Parts
Hello,
I am sorry to hear this, the dispenser drawer is usually a number of different parts, please contact our parts admin team and they will be happy to look into this.
https://www.hotpointservice.co.uk/contact
Kind Regards,
Jack
New door hinge
New door hinge was easy to replace and is a Perfect fit.
Nice and easy to order with the serial number.
November 20, 2021
Prompt service
November 20, 2021
Extremely unclear photo and vague…
Extremely unclear photo and vague description made it impossible to tell what part was
November 20, 2021
Reply from Indesit Parts
Hello,
I am sorry to hear that, if you contact us on one of our digital platforms we may be able to assist you further with this.
https://www.hotpointservice.co.uk/contact
Kind Regards, Jack
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