Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more
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Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more
Company replied
Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more
Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more
Company details
Information provided by various external sources
Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week
Contact info
Morley Way, PE2 7LB, Peterborough, United Kingdom
- parts.indesit.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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It was easy to find the part I required…
It was easy to find the part I required on the website. I liked how putting in the model number it was able to tell me when I clicked the right or wrong product. The goods arrived in a timely manner and were easy to fit. No problems - one happy customer
ordered a part and paid for it
ordered a part and paid for it.
still, the part didn't arrive two weeks and counting.
If there was a 0 rating I would rate Indesit a 0.
they keep apologising yet didn't deliver the item I paid for. I'm very angry beyond explanation.

Reply from Indesit Parts
Brilliant got my washer functional…
Brilliant got my washer functional again and delivered fantastic time schedule
I haven't received my part yet its 2…
I haven't received my part yet its 2 day's late
Good original part
Good original part, not the cheapest but arrived when said. Bit of a pain to fit but got there in the end. Washing machine fixed. Happy days
Easy to find part wanted on indesit…
Easy to find part wanted on indesit website. Easy to order and came before stated delivery date. Well done indesit
Excellent quick delivery
Glass shelf
We decided to order an additional glass shelf for our new fridge freezer
On receipt the shelf was received well packed & in good order
Fitted immediately
Quality product
Despatch was amazingly fast
Would not hesitate to use Indesit again
Exactly what I was looking for
Exactly what I was looking for. Fits the fridge perfectly and matches the other shelf. We got it to swap for the default bottle rack that came as a top shelf but isn’t as useful as an actual shelf. Very happy to have found this.
Very good service.
broken dishwasher door latch
I ordered a common part for a broken dishwasher door latch and paid extra for next day delivery. It eventually took 5 days for delivery because Hermes returned the part as undelivered.
The company apologised and refunded the extra delivery charge.
Not the best experience but not really their fault.
The part was a genuine part and worked perfectly.
Customer service was very apologetic, but a little slow to reply.
Maybe Royal Mail would be more professional and deliver on time.
Maybe I was just unlucky.
Front counterweight had broken in my…
Front counterweight had broken in my Indesit washing machine. Washing machine just over 1yr old. Whirlpool sent wrong part, followed by 2 more attempts over a week,
that both arrived cracked. Long waiting times on customer services / parts admin. Eventually threw the washing machine and bought a Samsung. Easier, as they couldnt seem to supply a useable part.
Very pleased with order
Ordered oven control switch.Easy to order and quick delivery and fitted perfectly.
Great product awesome quality great fit
so impressed finding the part i needed…
so impressed finding the part i needed was easy good price saved money on a repair man
Completely ineffective website, customer service and service in general...
My husband ordered a shelf for our cooker which only came with one shelf. He was very careful with the measurements, put the model number into the Indesit website and when the shelf arrived it was too short. He rang Indesit for a replacement and was told that he would have to pay to return the original shelf (when it was Indesit's site which was at fault) before we could get a new shelf. If I could have given no stars for the review I would have done! Completely crazy and ineffective website that needs updating as does their customer service and service!
We received the oven shelf in the next…
We received the oven shelf in the next days post which is an excellent service.
Parts department exceptional service
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