Indesit Parts Reviews 

1,856
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... See more

Rated 2 out of 5 stars

Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... See more

Company replied

Rated 4 out of 5 stars

Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... See more

Rated 5 out of 5 stars

Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... See more

Company details

  1. Home & Garden

Information provided by various external sources

Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.4

All reviews

(1,856)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was easy to find the part I required…

It was easy to find the part I required on the website. I liked how putting in the model number it was able to tell me when I clicked the right or wrong product. The goods arrived in a timely manner and were easy to fit. No problems - one happy customer

November 20, 2021
Rated 1 out of 5 stars

ordered a part and paid for it

ordered a part and paid for it.
still, the part didn't arrive two weeks and counting.

If there was a 0 rating I would rate Indesit a 0.
they keep apologising yet didn't deliver the item I paid for. I'm very angry beyond explanation.

November 20, 2021
Indesit Parts logo

Reply from Indesit Parts

Hello,

I am sorry to hear your part has not arrive yet, please contact our parts admin team and they will be happy to look into this.

https://www.hotpointservice.co.uk/contact

Kind Regards,

Jack

Rated 4 out of 5 stars

Good original part

Good original part, not the cheapest but arrived when said. Bit of a pain to fit but got there in the end. Washing machine fixed. Happy days

November 20, 2021
Rated 5 out of 5 stars

Glass shelf

We decided to order an additional glass shelf for our new fridge freezer
On receipt the shelf was received well packed & in good order
Fitted immediately
Quality product
Despatch was amazingly fast
Would not hesitate to use Indesit again

November 19, 2021
Rated 5 out of 5 stars

Exactly what I was looking for

Exactly what I was looking for. Fits the fridge perfectly and matches the other shelf. We got it to swap for the default bottle rack that came as a top shelf but isn’t as useful as an actual shelf. Very happy to have found this.

November 19, 2021
Rated 2 out of 5 stars

broken dishwasher door latch

I ordered a common part for a broken dishwasher door latch and paid extra for next day delivery. It eventually took 5 days for delivery because Hermes returned the part as undelivered.
The company apologised and refunded the extra delivery charge.
Not the best experience but not really their fault.
The part was a genuine part and worked perfectly.
Customer service was very apologetic, but a little slow to reply.
Maybe Royal Mail would be more professional and deliver on time.
Maybe I was just unlucky.

November 19, 2021
Rated 1 out of 5 stars

Front counterweight had broken in my…

Front counterweight had broken in my Indesit washing machine. Washing machine just over 1yr old. Whirlpool sent wrong part, followed by 2 more attempts over a week,
that both arrived cracked. Long waiting times on customer services / parts admin. Eventually threw the washing machine and bought a Samsung. Easier, as they couldnt seem to supply a useable part.

November 19, 2021
Rated 1 out of 5 stars

Completely ineffective website, customer service and service in general...

My husband ordered a shelf for our cooker which only came with one shelf. He was very careful with the measurements, put the model number into the Indesit website and when the shelf arrived it was too short. He rang Indesit for a replacement and was told that he would have to pay to return the original shelf (when it was Indesit's site which was at fault) before we could get a new shelf. If I could have given no stars for the review I would have done! Completely crazy and ineffective website that needs updating as does their customer service and service!

November 19, 2021

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