Parts Finder Q Reviews 51

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Many customers were pleased with the product, often noting that the parts were in great condition, worked as expected, and were accurately described. The delivery service received strong positive feedback, with many highlighting fast and secure shipping, sometimes even arriving earlier than anticipated. Reviewers also appreciated the overall quality of the parts received. However, some customers experienced issues with their orders, including receiving incorrect or non-functional parts, or parts that were not new as described. There were also complaints about communication, with some people reporting difficulty reaching customer service or getting responses regarding shipping delays and returns. The pricing was a point of concern for a few, especially when comparing it to OEM parts or dealing with unexpected fees.

What people talk about most

Product

Customers consistently note positive experiences with product, often finding the exact parts they need, even... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that parts arrived in great... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting that their ordered... See more

Price

People report ambiguous experiences with pricing, with some finding costs reasonable, such as a $379.00 item... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a ABS module on a Saturday. it took a couple of days for the processing, but it arrived via UPS on a Thursday. Was in the vehicle on Friday afternoon and with a little rewriting a Launch OBD,... See more

Company replied

Rated 5 out of 5 stars

Easy to find part needed and purchase was smooth and free shipping was extremely fast. Part arrived in less than 24 hours of making transaction.

Company replied

Rated 5 out of 5 stars

Thank you for securely shipping the part I ordered in a timely fashion. It arrived undamaged and as advertised. I had my mechanic install it today and it seems to be working as expected. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I waited until the part was installed before posting a review. It seemed too good to be true because my trucks been in the shop for over 3 months waiting on this part. I finally took control and locat... See more

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.7

All reviews

(51)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought 109493 air dryer filter for my…

I bought 109493 air dryer filter for my truck, and everything is fine, fast delivery, I will contact you again in the future.

January 8, 2026
Unprompted review
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for your review! We’re glad to hear everything went smoothly and the delivery was fast. We appreciate your trust and look forward to working with you again.

Rated 5 out of 5 stars

Quality Fuel Pump

They had the fuel pump I needed. Shipped it out quickly. The fuel pump worked right away, looks like good quality.
The only downside is that they used UPS, and the brokerage fees with UPS have always been high.

January 7, 2026
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Reply from Parts Finder Q

Thank you for your feedback! We’re happy to hear the fuel pump worked right away and met your expectations. We appreciate your note regarding UPS fees and your understanding.

Rated 5 out of 5 stars

ABS module 2014 Ram

I bought a ABS module on a Saturday. it took a couple of days for the processing, but it arrived via UPS on a Thursday. Was in the vehicle on Friday afternoon and with a little rewriting a Launch OBD, the truck is doing great! The part was in great condition and the packaging was exceptional!

January 10, 2026
Unprompted review
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for the detailed review! We’re glad to hear the ABS module arrived quickly, was easy to install, and is working properly. We really appreciate your trust and feedback.

Rated 5 out of 5 stars

Good would purchase again

Good company!

January 3, 2026
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Reply from Parts Finder Q

Thank you! We appreciate your kind words and are happy to hear you had a good experience. We look forward to working with you again.

Rated 5 out of 5 stars

part was in stock and shipped in a…

part was in stock and shipped in a reasonable time. I ordered a few days before Christmas, so that might have delayed shipping, but still had the correct part in under a week.

December 30, 2025
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Reply from Parts Finder Q

Thank you for your review! We’re glad the correct part arrived within a reasonable time, especially during the holiday period. We appreciate your understanding and business.

Rated 5 out of 5 stars

Right part as described

Right part as described. Quick shipping. Everything was EZ

January 5, 2026
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Reply from Parts Finder Q

Thank you for your feedback! We’re happy to hear everything was as described and that shipping was quick. We appreciate your business.

Rated 1 out of 5 stars

Be careful with this business.

This is a fraudulent and unreliable website. I bought a refrigerator compressor from them, thinking my refrigerator's compressor was broken. However, the repairman later discovered that my refrigerator only had a broken freon pipe, which could be repaired by welding, and didn't need a replacement. I immediately wrote to them requesting a return, and they agreed, but first they emailed me and told me to print a return label. I checked my email but only found the email, not the return label. At that point, I had a feeling they would cheat me out of my money... I emailed and called them many times, and finally they sent me the return label, which I printed and used to return the item. After they saw the tracking information showing I had returned the item, they quickly deleted the return label to erase evidence of my return (but I had already taken screenshots). After they received the returned item, I called them many times, but they stopped answering the phone and didn't reply to my emails. I asked my credit card company to intervene, but they claimed I returned a different item than the one they sold me and kept my money. I hadn't opened the box they sent me because I didn't need it, so I don't know the quality of the product. But I think, given their business practices, the goods they sent me were probably of poor quality. Everyone should be careful when dealing with this company. $379.00 isn't a huge amount, but it's a matter of business.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for securely shipping the…

Thank you for securely shipping the part I ordered in a timely fashion. It arrived undamaged and as advertised. I had my mechanic install it today and it seems to be working as expected. Thanks again. Happy New Year.

December 3, 2025
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Reply from Parts Finder Q

Thank you for your detailed feedback! We’re glad to hear the part arrived safely, was installed successfully, and is working as expected. We appreciate your trust and wish you a great New Year as well!

Rated 1 out of 5 stars

Ordered a product a week ago

Ordered a product a week ago. Got a tracking link but the product still hasn't been shipped and no response from phone or email.

December 3, 2025
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Reply from Parts Finder Q

Hello,
We’re sorry for the frustration caused by the delay. Some orders require additional processing time before shipment, even after a tracking number is generated. Please contact us directly with your order number so we can check the status and assist you promptly.
Best regards,
Partsfinderq

Rated 4 out of 5 stars

The part was correct but very little…

The part was correct but very little correspondence about time of delivery or shipping ?

December 3, 2025
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Reply from Parts Finder Q

Thank you for your feedback. We’re glad the correct part was delivered. We apologize if communication did not meet your expectations and will continue working to improve delivery updates and correspondence.

Rated 4 out of 5 stars

They are great at answering the phone…

They are great at answering the phone and helping to get your order placed and with shipping options.

November 5, 2025
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for your review! We’re happy to hear our team was able to assist you and help get your order placed with the right shipping options.

Rated 1 out of 5 stars

Wrong part,won't fit difficult to talk…

Wrong part,won't fit difficult to talk about returns

October 30, 2025
Parts Finder Q logo

Reply from Parts Finder Q

Hello,
We’re sorry to hear about your experience. Fitment issues can sometimes occur if vehicle details or part numbers don’t fully match. Please contact us directly with your order number so we can review the situation and assist with the return options according to our policy.
Best regards,
Partsfinderq

Rated 3 out of 5 stars

I ordered a part that hasn't showed up.

I ordered a part that showed shipped on Oct 27th and I called this morning and it still had not shipped. I can let you know more if and when I get it. I did receive the part and it did work. BUT it was either used or remanufactured because a VIN was already programmed in it so we ha to rewrite it. If these were available anywhere new I would have ordered that instead. It did not say it was used or a reman in the description.

October 27, 2025
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Reply from Parts Finder Q

Hello,
Thank you for your feedback. We’re glad to hear the part was ultimately received and is working properly. Due to the limited availability of certain components, some parts may be remanufactured or require reprogramming prior to shipment. We appreciate your understanding and are always happy to provide additional details before or after purchase.
Best regards,
Partsfinderq

Rated 5 out of 5 stars

Found what I was looking for fast

Found what I was looking for fast, shipping was fast

October 29, 2025
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for your review! We’re glad you found the right part quickly and that shipping met your expectations. We appreciate your business.

Rated 5 out of 5 stars

Arrived on time

Arrived on time

October 29, 2025
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Reply from Parts Finder Q

Thank you for your feedback! We’re happy to hear your order arrived on time. We appreciate your trust.

Rated 1 out of 5 stars

The part you sent us was a dud

The part you sent us was a dud. Upon request for another replacement, your company wanted to charge $200 more for a different one, despite the fact we paid to have the one that was sent the first time to be programmed to the car. That money we cannot get back in the event of a failed part.

October 21, 2025
Rated 5 out of 5 stars

Very prolate

Little pricey…Very professional .

October 20, 2025
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for your feedback! We appreciate your kind words and are glad you found our service professional. Thank you for choosing us.

Rated 5 out of 5 stars

It was great

It was great

October 10, 2025
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Reply from Parts Finder Q

Thank you! We’re happy to hear you had a great experience and appreciate your review.

Rated 5 out of 5 stars

Genuine

I went months looking for new or used part to make my adaptive cruise, anti-lock brakes, variable power steering, and more working. Part is not manufactured any more. Parts Finder Q found me one. I am giddy.

October 8, 2025
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for sharing your experience! We’re glad we could help you find such a hard-to-source part and get everything working properly. We truly appreciate your trust.

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