I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company”... See more
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See what reviewers are saying
Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been ou... See more
Company replied
Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained w... See more
I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversatio... See more
Company details
Written by the company
Patient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use. Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you! Features of the program include: “No hassle” ordering and monthly or quarterly auto-ship re-orders Your own personal Customer Care Representative Free and discreet shipping We work with your physician to ensure you’re receiving the right product for your needs We handle everything including billing to your insurance Is your co-pay causing a financial burden? We may be able to eliminate it Overnight shipping of emergency catheters
Contact info
9020 N Capital of Texas Hwy Bldg 2 Suite 230, 78759, Austin , United States
- 8886658855
- tkillian@patientcaremedical.com
- patientcaremedical.com
4.9
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This company has never let me run out…
This company has never let me run out of supplies! Love them!!
March 16, 2019
Unprompted review
Reply from Patient Care Medical
Tracy
We love having you as a customer. We appreciate the nice review and comments. Our procedures and support staff assure that no customer will ever be close to running out. The best to you.
Dennis
Co-Owner
they had shipped my order of catheters…
they had shipped my order of catheters for the quarter and while they were in route my urologist had changed the type of catheter i should use. they gladly took back the old catheter and sent my shipment of the new catheter.
March 15, 2019
Unprompted review
Reply from Patient Care Medical
Jerome:
Thank you for the review and your comment. It's important to us that our customers get the right product for their particular needs, and us having to be flexible with changes is simply part of our commitment to our patients and their physicians. We appreciate your business, and the best to you.
Dennis
Co-Owner
Cynthia is a most caring professional
Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been out of catheters. She sends me extra supplies before I run out. Makes sure I have enough. Her calm reassurance instills confidence that this company puts the needs of the patient first.
March 15, 2019
Unprompted review
Reply from Patient Care Medical
David:
Thank you for your review and your nice comment about Cynthia. She is a true professional, is always in a great mood and cares for the welfare and convenience of her customers. We appreciate your business. The best to you.
Dennis
Co-Owner
Quite helpful!
All of your staff is courteous, caring, compassionate, and extremely helpful.
March 15, 2019
Unprompted review
Reply from Patient Care Medical
Dee
Thank you for your review. We go to great strides in our training and management to make sure our employees are exactly how you described. We appreciate your business, and the best to you.
Dennis
Co-Owner
They do what they say they are going to…
They do what they say they are going to do. After dealing with other providers, that is a huge compliment.
Also I like that they work with you. When you depend on a product after four years never let me down.
March 14, 2019
Unprompted review
Reply from Patient Care Medical
John
Thank you for taking the time to review us, along with the nice compliments. We appreciate your business and you have my assurance we will always do our best in order to never let you down. The best to you.
Dennis
Co-Owner
Reply from Patient Care Medical
Dennis
Great name. Sorry we couldn't get 5 stars from you, but I'm confident that we'll do our best to give you 5-star service and support. Thanks for taking the time to review us. The best to you.
DENNIS
Co-Owner
Patient Care Medical has always gone…
Patient Care Medical has always gone out of their way to accomodate me. I recommend them highly.
March 14, 2019
Unprompted review
Reply from Patient Care Medical
Michael
Thank you for your review and your nice recommendation. We really appreciate your business. The best to you.
Dennis
Co-Owner
Always their when you need them
March 14, 2019
Unprompted review
Reply from Patient Care Medical
Joseph
And can assure you we always will be. We appreciate your review and your business.
Dennis
Co-Owner
My personal experiences:
My personal experiences:
Patient Care Employees are very professional and they do care. Always willing to solve whatever issue in the best way the can. Great problem solvers,
sincerely.
March 14, 2019
Unprompted review
Reply from Patient Care Medical
Ev
Thank you. Your comments mean a lot to us as this is exactly what we strive to accomplish. Our intensive training assures the best experience and most accurate advice for our customers. Thanks again.
Dennis
Co-Owner
Reply from Patient Care Medical
Louise
Thank you for the review and your comments. We're glad your pleased with our service and appreciate your doing business with us.
Dennis
Co-Owner
These guys are a great help and always…
These guys are a great help and always great service.
March 13, 2019
Unprompted review
Reply from Patient Care Medical
Thank you for posting your review. We appreciate the positive comments and greatly appreciate your business.
Dennis
Co-Owner
They are there to help you
They are there to help you. When In make a request, they listen.
March 9, 2019
Unprompted review
Reply from Patient Care Medical
Ansel
Thank you for taking the time to review us and offer your nice comment. We appreciate your business.
Dennis
Co-Owner
Always on time with a great product !
March 8, 2019
Unprompted review
Reply from Patient Care Medical
H. Ray
Thank you or the review and feedback. On time delivery is our #1 priority as we're well aware of the consequences of not being on time. I can assure you of continued on-time deliveries, and we appreciate your business.
Dennis
Co-Owner
Reply from Patient Care Medical
Stephanie
Thank you for taking the time to review us and offer your comments. We love having you as a customer and appreciate your business.
Dennis
Co-Owner
Reply from Patient Care Medical
Dana:
We appreciate your review and your short but sweet comment. The best to you.
Dennis
Co-Owner
PCM has always made sure that I haven't…
PCM has always made sure that I haven't ran out of my medical supplies. Very polite and knowledgeable. Thank you!
March 8, 2019
Unprompted review
Reply from Patient Care Medical
Owen:
Thank you for taking the time to review us and offer comments. We appreciate your business and will strive to keep this level of excellence with you.
Dennis
Co-Owner
PCM is always professional
PCM is always professional, courteous, and responsive. Thank you PCM!
March 8, 2019
Unprompted review
Reply from Patient Care Medical
John:
You're welcome! This is exactly what we strive hard to be, and I'm glad to hear you echo it. We appreciate your business.
Dennis
Co-Owner
Very happy with the service and…
Very happy with the service and attention given me and my account. Always on time and correct shipments.
March 8, 2019
Unprompted review
Reply from Patient Care Medical
Thank you for taking the time to review our service. I'm glad you're happy and we sincerely appreciate your business.
Dennis
Co-Owner
I used to be a liberator customer…
I used to be a liberator customer before I found you guys. Patient care medical helped me find a catheter that prevented me from having to have surgery to remove a stricture due to many years of not using the best catheter. What I like about Patient Care Medical, beside the conscientious helpful staff and the regular on time delivery is the convenience of no paper work, which was something liberator required after each delivery. Thanks for all you do, I'm a happy customer.
March 8, 2019
Unprompted review
Reply from Patient Care Medical
Dana:
Thank you so much for the kind review. We're not sure why some other companies require the level of continuous paperwork that they do, but our Compliance and Legal Department is well versed in these matters and we try to make the experience as convenient as possible for the customer. It's great to have you on-board with us, and I can assure you of the highest level of service and convenience for years to come.
Dennis
Co-Owner
Prompt attention
Prompt attention, good counsel, on time delivery.
Thanks.
March 7, 2019
Unprompted review
Reply from Patient Care Medical
James:
Thank you for taking the time to give us this kind review. We will continue to offer the best products and services, and appreciate your business.
Dennis
Co-Owner
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