I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company”... See more
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Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been ou... See more
Company replied
Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained w... See more
I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversatio... See more
Company details
Written by the company
Patient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use. Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you! Features of the program include: “No hassle” ordering and monthly or quarterly auto-ship re-orders Your own personal Customer Care Representative Free and discreet shipping We work with your physician to ensure you’re receiving the right product for your needs We handle everything including billing to your insurance Is your co-pay causing a financial burden? We may be able to eliminate it Overnight shipping of emergency catheters
Contact info
9020 N Capital of Texas Hwy Bldg 2 Suite 230, 78759, Austin , United States
- 8886658855
- tkillian@patientcaremedical.com
- patientcaremedical.com
4.9
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
It was life changing for me.
It was life changing for me to receive catheters from Patient Care Medical. I had been reusing (alcohol soaked) ones that I received in 1992 after my cancer surgery. I never thought that I could afford to purchase them. Patient Care Medical was understanding of my situation and worked with me and my insurance. I’ll always be grateful to them.
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Peggy:
It was refreshing reading your review. We work hard to explore every avenue available for our customers, and it sounds like we did just that for you. It's great to know when a customer sincerely appreciates our efforts, and I want to thank you for taking the time to review us and add your comments. The best to you.
Dennis
Co-Owner
Excellent customer service!
This is a wonderful company to do business with. Their customer service is the best! I have ordered similar products from at least three other companies, and Patient Care Medical is by far the most proactive and customer-oriented company. I highly recommend them.
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Patricia:
It's so nice to hear your comments. The knowledge, friendliness, integrity and proficiency of our Customer Service staff is our highest priority. I'm glad you also feel that way. We will continue to provide you with the utmost service and support. Thanks for the kind review.
Dennis
Co-Owner
great vendor
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Rob:
Thank you for taking the time to review us...short but sweet. Says everything we need to know. We appreciate your business.
Dennis
Co-Owner
Knowledgeable staff
Knowledgeable staff, fast ship (2 days). Looked around the net and ended up staying with 'em for 2nd 3 month supply (expecting back surgery side effect to knit!).
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Delbert:
Thank you for the positive review. I hope the surgery went well for you. Please let us know if there's anything we can do.
Dennis
Co-Owner
Been dealing with them for years
They are quick efficient and easy to deal with
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Thomas:
Yes, we've ben supplying you for some time and we appreciate the positive review. The best to you.
Dennis
Co-Owner
All my questions are answered in a…
All my questions are answered in a professional way, products arrive on time.
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Tommy:
We appreciate your taking the time to review us. Thank you very much for the positive review. We value all of our customers and appreciate your business.
Dennis
Co-Owner
A very caring company of people
A very caring company of people. They are all so kind. I love this company of caring people.
March 7, 2019
Unprompted review
Reply from Patient Care Medical
Kathleen:
Thank you for the kind review. We work hard to keep our quality of customer care at the highest level. We appreciate you doing business with us.
Dennis
Co-Owner
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