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Patons Insurance Reviews 

135
•
TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the helpfulness and friendliness of the staff. Many people found the overall process smooth and stress-free, appreciating the professional and reliable approach. Reviewers frequently commend the excellent customer service, noting that agents are knowledgeable, courteous, and attentive. Consumers also value the competitive pricing and the company's ability to consistently secure the best deals for them. This commitment to customer satisfaction and efficient assistance makes many feel like valued clients.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as professional, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Price

Users describe positive interactions with price, with many customers reporting that the company offers the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons on... See more

Company replied

Rated 5 out of 5 stars

I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services. She was very courteous,knowledgeable and a pleasure to speak to. She was professional thr... See more

Company replied

Rated 5 out of 5 stars

Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for... See more

Company replied

Rated 5 out of 5 stars

Great customer service, highly satisfied with the purchase of my insurance. Dealt with very professionally and felt confident all the requirements of the service I needed was met. The Patons portal vi... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

As an industry-recognised insurance broker, at Patons Insurance we take our job of protecting your business very seriously. We understand that your business is your livelihood, and we want to make sure that you have the best coverage possible in case an unfortunate incident happens. We use a carefully selected group of UK insurers to find you an insurance policy that meets your needs. If you choose us, we’ll search for reliable cover to give you peace of mind. Our team is highly trained with expert, specialist insurance industry knowledge, meaning they will provide you with an informed and efficient service so you can do your job without stress.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(135)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible

Terrible
I already contacted this company multiple times and they left me no choice but to leave a review behind about how I have experienced dealing with this company.

July 30, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible

Don't recommend this insurance company as theu have caused alot of confusion and very stubborn customer service.

July 16, 2020
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Hi Samantha,

We’re really sorry to hear that you feel this way. We pride ourselves on our service therefore we would love the opportunity to rectify this.

Unfortunately, due to the limited information we have we’re unable to investigate this further for you at the moment. If you could please send us an email to complaints@patonsinsurance.co.uk and include your full name, address and vehicle registration we will be able to locate your record and look in to this further for you.

Kind regards,
Ben

Rated 1 out of 5 stars

Worst insurance company

Definitely the wost insurance company that I had to deal with.
Specially in hard times during the lockdown they had absolutely no understanding.
Customer service is very bad and also always try to call you because what they say is unreasonable and they don't wanna send you that as evidence.
Don't insure your car with this company, you will definitely regret it.

July 16, 2020
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Hi Sue,

We’re really sorry you feel this way. We have tried our best to help each and every one of our customers during this time so, after hearing that you’re unhappy with the service we have provided, we’d love to do our best to rectify this for you.

In order for us to look further into this we would require more information from you so we can locate your personal profile. Could you please email complaints@patonsinsurance.co.uk with your full address and the registration of the vehicle we have on file and we will look to resolve any issues you have had.

Take care,
Ben

Rated 4 out of 5 stars

Good company

I have looked at a lot of companies and this one has a good amount to pay. They have a friendly service.

April 14, 2019
Unprompted review

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