Patons Insurance Reviews 

135
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly staff who are always helpful and a pleasure to interact with. Many people highlight the outstanding customer service, noting that agents are knowledgeable, courteous, and attentive, making the entire process smooth and stress-free. Customers feel valued and appreciate the company's reliability and efficiency in handling documents and inquiries. Reviewers are particularly satisfied with securing great insurance quotations and finding the best prices, often recommending the company for its professional and supportive assistance.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently highlighting it as professional, helpful, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Customer service

People report positive experiences with customer service, highlighting it as amazing, excellent, and... See more

Price

Clients share positive opinions on price, with many reviewers stating that the company offers the best prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons on... See more

Company replied

Rated 5 out of 5 stars

I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services. She was very courteous,knowledgeable and a pleasure to speak to. She was professional thr... See more

Company replied

Rated 5 out of 5 stars

Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for... See more

Company replied

Rated 5 out of 5 stars

Great customer service, highly satisfied with the purchase of my insurance. Dealt with very professionally and felt confident all the requirements of the service I needed was met. The Patons portal vi... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

As an industry-recognised insurance broker, at Patons Insurance we take our job of protecting your business very seriously. We understand that your business is your livelihood, and we want to make sure that you have the best coverage possible in case an unfortunate incident happens. We use a carefully selected group of UK insurers to find you an insurance policy that meets your needs. If you choose us, we’ll search for reliable cover to give you peace of mind. Our team is highly trained with expert, specialist insurance industry knowledge, meaning they will provide you with an informed and efficient service so you can do your job without stress.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(135)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sandra Gibson

I have always been dealt quickly and efficiently with Patons and would advise any one looking for Private Hire insurance to contact them

April 1, 2019
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Thanks for the great feedback Sandra! Don't forget, if you recommend any of your friends to us you will receive up to £50 if they take out a policy.

Rated 5 out of 5 stars

As always very helpful and reasonable…

As always very helpful and reasonable on the price,used Patons insurance for years now.

March 27, 2019
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Thanks for the positive review, Andrew. We are really pleased that our service and price is so good that you have stayed with us for so many years. Don't forget, when you recommend any friends to us, you can receive up to £50 per new policy.

Rated 5 out of 5 stars

Very easy to deal with and provided the…

Very easy to deal with and provided the insurance at very good value for money.

March 27, 2019
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Thanks for your review John, it's great to hear that our teams have provided you with a good service and provided you with a suitable Taxi insurance policy.

Rated 5 out of 5 stars

Helped all along the process of getting…

Helped all along the process of getting a new taxi up and run.top guys

March 27, 2019
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Thanks for the positive review Alan. It's great to hear that we were able to help you out and provide a suitable insurance policy.

Rated 5 out of 5 stars

Easy to deal with very helpful.

March 27, 2019
Unprompted review
Patons Insurance logo

Reply from Patons Insurance

Thanks for your review Brian. It's always great to hear that the teams are easy to deal with and we are providing a great service.

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