Patterson Law Motoring Solicitors Reviews 

1,007
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional support received during stressful situations. Customers consistently praise the staff for their professionalism, extensive knowledge, and compassionate approach, making them feel at ease and well-informed throughout their cases. The service is frequently described as outstanding, with many appreciating the quick response times, clear advice, and thorough communication, often leading to successful outcomes. However, some reviewers were not happy with the preparation and advice provided, feeling that their cases were underprepared or that the advice was standard and lacked depth. A few other people also felt that the appointed advocates were poor, did not present cases well, or that there were issues with communication and representation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and... See more

Service

Reviewers highlight positive aspects of service, often praising the professionalism, empathy, and knowledge... See more

Customer communications

People report positive experiences with contact, highlighting outstanding customer service from the very... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Patterson Law enough for guiding me through a really stressful situation. The entire team were fantastic from start to finish. Ashleigh’s support over the phone and by email was outs... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Faith and all the team. A family member was facing a potential totting up ban which would have caused multiple hardship to many people. Patterson Law put us at ease, put together... See more

Company replied

Rated 5 out of 5 stars

Jessica Dolan, I am vey late in leaving a review, however I believe your management also assisted in my Road traffic matter. So I hope that this still counts. Jessica, you were fantastic, still brings... See more

Company replied

Rated 5 out of 5 stars

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent muc... See more

Company replied


Company details

  1. Law Firm

Written by the company

Specialist Motoring Law Solicitors We are specialist UK motoring lawyers and deal with between 5,000 & 6,000 motoring offence cases across England and Wales each year


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,007)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Patterson Law made understanding the…

Patterson Law made understanding the court procedure easy. I was so pleased with their diligence and the positive outcome to the case

March 6, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your kind words Tina, great news the outcome was positive

Rated 5 out of 5 stars

Rachel Saunders from this company was…brilliantly knowledgeable, personable and trustworthy.

Rachel Saunders from this company was brilliant. Very personable.
She was very friendly, listened and gave her honest opinion which was clear and at a level I could understand.
She genuinely cared about my predicament.
She quickly gained my trust without trying and made me feel not alone and defeated.
She reassured me that there was hope. Her knowledge and experience shone through.
My case was challenging. I felt stressed and thought I had little chance against the establishment and judiciary, of a successful outcome.
I filled in their online enquiry form and they contacted me within 12 hours. After talking to Rachel I felt positive.
I would say even if you think there is no hope in your own case, contact them. You won't know unless you ask.
They know law and procedure that we don't and instead of just accepting the allegation against you, consider contacting them. You've nothing to lose.
I quite rightly won my case.

March 17, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for the positive feedback Rick, delighted Rachel was helpful

Rated 5 out of 5 stars

I have been away for a week and on my…

I have been away for a week and on my return I discovered I had been served with a Single Justice Procedure Notice and the time to respond was running out.

I contacted Patterson Law ay 16:20 0n a Thursday and Karen Parsons was on the phone to me by 09:20 the following morning.

Karen clearly explained to me how I had got into this mess and described to me how to resolve the problem. She then sent me an email confirming what she had told me.

Absolutely brilliant. Thank you Karen.

Paul

March 28, 2025
Unprompted review
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Reply from Patterson Law Motoring Solicitors

Thank you so much for you kind words Paul, so pleased you were happy with our service.

Rated 5 out of 5 stars

Helpful, friendly, efficient advice

Karen Parsons was extremely helpful, efficient, and knowledgeable when dealing with my speeding query. She provided useful and practical advice which helped me understand the situation and the wider implications. I would recommend her and Patterson Law to others.

July 11, 2024
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Samantha, so pleased Karen was able to help you understand the situation.

Rated 5 out of 5 stars

Fast, knowledgeable and concise

They came back to me on the same day with all the information I needed. Even when I asked a question after hours, they responded quickly and thoroughly. Highly recommended

March 22, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

So pleased you were happy with our service Ferdie, thank you for your review

Rated 5 out of 5 stars

Excellent service

Excellent service! Karen responded to my online enquiry and returned my calls to offer free advice others would charge hundreds of pounds for. The advice covered all aspects of how to proceed and the probable outcome and costs involved. I will be keeping their contact details. Many Thanks

March 21, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Christopher, so pleased Karen was able to help

Rated 5 out of 5 stars

First class response

A loose enquiry which they are unable to help with at this moment in time. Despite this, rang me back within 24 hours, explained my options at this stage and told me not to hesitate in calling them back if matters progress. First class response.

March 20, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your kind words Nick

Rated 5 out of 5 stars

We worked with Graham and the team on my Mother-in-Laws dispute with DVLC

We worked with Graham and the team on behalf of my mother-in-law. We have to say from the start that they were truly professional and gave clear, honest advice on the possible outcome of my mother-in-laws case with DVLC. It was never too hard to get a hold of Graham, and on the odd occasion we even received prompts from Graham and his team to ask us to also help push our case forward. Graham communicated at every level within our group, so my mother-in-law never once felt that she was out of the loop. It was great legal advice from a team that specialises in driver defence. They did an excellent job for my mother-in-law, resulting in her driving licence being reissued. She is now a happy bunny. Thank you to the team at PattersonLaw!

March 15, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Delighted your mother-in-law is back on the road Andy, thank you so much for your review

Rated 5 out of 5 stars

Simple and clear advice

Simple and clear advice provided, in under 24 hours!
Sadly, it wasn't what I wanted to hear, but I am satisfied with the advice provided and have a better understanding of the law.
I'd definitely use them again if needed!

March 19, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Steve, sorry it wasn't the advice you wanted to hear but we are pleased you were happy with our service

Rated 5 out of 5 stars

Excellent service.

Excellent service from everyone, it has helped me find some peace of mind, with what is a stressful time in my life. And advice on how to go forward with the case.

March 19, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Maria, so glad we were able to give you some peace of mind

Rated 5 out of 5 stars

Very informative and was able to put my…

Very informative and was able to put my mind at peace having had a very professional and understanding conversation. Would throughly recommend -thank you KP

March 12, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Delighted to hear we were able to put your mind at peace, thank you for your review

Rated 5 out of 5 stars

…speeding on a motorway

the two ladies i spoke to were extremely helpful and answered my query fully

March 11, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your positive feedback Cliffe

Rated 1 out of 5 stars

I have been dealing with Sara Kyffin

I have been dealing with Sara Kyffin, seemingly very nice, however the week before my case she left on annual leave. They put in a replacement named Fayez Nadem who made so many mistakes when presenting my case leading to the maximum penalty being put in place.

Since then, they have taken my money to appeal the decision and Sara is now on holiday again meaning we may have missed the appeal date but I have not been contacted.

From my experience I would avoid using this company.

March 9, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are sorry you are not happy and we take that seriously but Sara did explain that we would be instructing a barrister to represent you at Court and we can also confirm the Appeal was lodged within the requisite timeframe. We have made contact today to discuss further.

Rated 5 out of 5 stars

Karen Parsons - excellent service.

Karen Parsons was brilliant helping me deal with a single justice procedure case. I had a driving speeding offence and needed some advice before pleading guilty. We spoke on the phone about the case and she helped me articulate my points before making a plea. She then emailed me the advice given to make it easier for me when writing up my statement. Very pleased with her service and would recommend everyone to ask for Karen for legal advice.

February 28, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Mahi, so pleased you were happy with our service

Rated 5 out of 5 stars

Speed camera court letter

I spoke to karen , she was very helpful and gave me great advise , I definitely recommend her👍

February 28, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your positive feedback

Rated 5 out of 5 stars

Free advise responded within 24hrs

Requested free advise on traffic violation via email. I had a response within 24 hours regarding how it all works including if you go to court (which was the main reason for asking) Great service. Thank you Karen

February 26, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are delighted you were happy with our service James, thank you for your review

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