Patterson Law Motoring Solicitors Reviews 

1,007
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional support received during stressful situations. Customers consistently praise the staff for their professionalism, extensive knowledge, and compassionate approach, making them feel at ease and well-informed throughout their cases. The service is frequently described as outstanding, with many appreciating the quick response times, clear advice, and thorough communication, often leading to successful outcomes. However, some reviewers were not happy with the preparation and advice provided, feeling that their cases were underprepared or that the advice was standard and lacked depth. A few other people also felt that the appointed advocates were poor, did not present cases well, or that there were issues with communication and representation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and... See more

Service

Reviewers highlight positive aspects of service, often praising the professionalism, empathy, and knowledge... See more

Customer communications

People report positive experiences with contact, highlighting outstanding customer service from the very... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Patterson Law enough for guiding me through a really stressful situation. The entire team were fantastic from start to finish. Ashleigh’s support over the phone and by email was outs... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Faith and all the team. A family member was facing a potential totting up ban which would have caused multiple hardship to many people. Patterson Law put us at ease, put together... See more

Company replied

Rated 5 out of 5 stars

Jessica Dolan, I am vey late in leaving a review, however I believe your management also assisted in my Road traffic matter. So I hope that this still counts. Jessica, you were fantastic, still brings... See more

Company replied

Rated 5 out of 5 stars

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent muc... See more

Company replied


Company details

  1. Law Firm

Written by the company

Specialist Motoring Law Solicitors We are specialist UK motoring lawyers and deal with between 5,000 & 6,000 motoring offence cases across England and Wales each year


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,007)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear, sensible advice

Rachel Saunders was competent, clear and straight to the point as well pleasant to talk to over our preliminary phone conversation. She promptly sent an exhaustive follow up email recapitulating the main points and possible course of action, which certainly helped relieve the pressure I had been under. Would certainly use again should any further matters arise in the future.

May 8, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Your positive feedback is appreciated Philip, pleased we could help

Rated 5 out of 5 stars

Karen Parsons helped me so much

Karen Parsons helped me so much, and was very reassuring and very kind.
She made me feel better with at a stressful time and for that I am so grateful.
I thoroughly recommend Karen and her firm generally.

May 8, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Stewart for your feedback, we will be sure to pass on to Karen

Rated 5 out of 5 stars

I couldn’t recommend Patterson law…

I couldn’t recommend Patterson law enough. Rachel has been super helpful, I would be completely stuck without her.
She’s offered me legal advice completely free which you don’t get everywhere! 5*

May 9, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

That is great to hear, thank you for leaving a review

Rated 5 out of 5 stars

Professional helpful and reassuring

Following filling in an online enquiry I quickly received a telephone call the next day from Karen.

Karen had taken some time to read and consider all of the information I had supplied before calling me. I found the information Karen gave me really comprehensive and useful helping me to make a decision and confirming the choice I had realised I would likely to be taking.

While I understand and appreciate that Karen was not able to give me advice or direct me to make a particular choice I found the details she gave me to be very clear, comprehensive and easy to understand. The information made total sense which allowed me to consider my decision, balance the options and make the right and sensible choice for me. I felt Karen's manner was easy to follow and understand and the information was delivered in a clear and straightforward manner. I found Karen to be very knowledgeable and professional. Based on my experience with Patterson Law I have no hesitation in recommending them to anyone seeking information or clarification regarding driving situations.

May 7, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We really appreciate your feedback Mike, we will be sure to pass on to Karen

Rated 5 out of 5 stars

Advice on totting up speeding pts

Before I spoke to Karen I was stressed because of my situation, Karen outlined my options and introduced practical clarity, the advice she gave me was invaluable which was followed up in detail by email, so thankyou

May 8, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome Stephen, so pleased to hear that Karen's advice was invaluable.

Rated 5 out of 5 stars

Brilliant

Brilliant, prompt, comprehensive and free initial advice, I would not hesitate to contact Rachel Saunders at Patterson Law again if the need arose.

May 1, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Jimmy, your feedback is very much appreciated

Rated 1 out of 5 stars

Fake Reviews -

Fake Reviews -

It seems like TP can be compromised with fake reviews too.

I seriously doubt an overwhelming majority of former clients are anywhere near 90%, let alone more.

Maybe if you look at how all the positive reviews are written, a pattern can be detected which resembles copy and paste - or close to this with A.I.

0 Stars out of 5 would be too complimentary, based on my experience in 2017/2018.

-

Anthony McLaughlin

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful and really lovely to talk…

Super helpful and really lovely to talk to. Can’t say enough good things about the service I recieved

April 11, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Lucy, sp pleased to hear you found our service helpful

Rated 5 out of 5 stars

Great lead up service and mentoring…

Great lead up service and mentoring prior to my traffic speeding case
I didn’t actually use Patterson Law as I couldn’t afford the charges and they wouldn’t agree to a payment plan but the info I was given was excellent and enabled me to represent myself and keep my licence

April 17, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your positive feedback Mike, delighted to hear you managed to keep your licence.

Rated 5 out of 5 stars

Highly recommend Patterson Law

Patterson Law were extremely helpful, professional, knowledgeable and easy to deal with. They kept in contact with me regularly for updates and always got in touch when they said they would

October 17, 2024
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your kind words Helen, so pleased you found our service helpful

Rated 1 out of 5 stars

Extremely Disappointed – Felt Let Down by the Service

I used this law firm to represent me for a totting-up ban, aiming to present an exceptional hardship case. From the start, I was told I had a strong chance of avoiding a ban based on my circumstances. I paid £1,400 for their services, expecting thorough preparation and strong representation in court.

Unfortunately, the experience was far from what I was promised. The barrister they sent to court was unprepared, did a poor job of presenting my case, and failed to communicate my key points clearly. As a result, I received a 12-month driving ban and a £1,200 fine—despite being assured that I had a very good chance of avoiding this outcome.

I feel completely let down after investing time, trust, and a significant amount of money in a service that failed to deliver what it promised. I would strongly advise others to be cautious before using this firm, especially if you're relying on them for something as serious as keeping your licence.

March 27, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are really sorry to hear you are disappointed Jack. We understand you were aware of the weak points of your arguement but we did do our utmost to secure a more favourable result. We will contact you directly to discuss your concerns in more detail.

Rated 5 out of 5 stars

Professional and to the point

Karen Parsons called me was extremely helpful and to the point, she asked me relative questions and outlined my way forward with clarity. She then sent me all the info that I needed to contact the relevant court and what I should ask them for. I followed her instructions and am now just waiting to hear back from the magistrates court. Thank you so much for your free advice. It is greatly appreciated

April 14, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Thomas, we will be sure to pass your feedback on to Karen

Rated 5 out of 5 stars

I called Patterson Law on the Friday…

I called Patterson Law on the Friday morning after receiving notification of a traffic issue , and within a day I was provided with clear and concise advice on the process and options. Highly recommended. Very professional.

April 11, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Tom, so pleased you were happy with our service

Rated 5 out of 5 stars

Spoke to Karen Parsons

Spoke to Karen Parsons, she was very friendly and helpful, didn't rush and was very reassuring. Has definitely helped take some of the stress out of a difficult situation.

April 11, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Jane, so pleased Karen was able to provide reassurance

Rated 5 out of 5 stars

Spoke to Karen Parsons

Spoke to Karen Parsons. Karen was super helpful and provided me with a lot of information in a clear and friendly manner.
Would definitely use Paterson Law in the future if I ever need advice or representation.
Thank you very much Karen.

April 9, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We appreciate your feedaback, so pleased Karen was helpful

Rated 5 out of 5 stars

I contacted Patterson Law for legal…

I contacted Patterson Law for legal representation as my licence was under threat of disqualification which would have had very serious and adverse implications for my personal position. I was represented in court by Pat Kelly and through case manager Jon Guscott.

Jon was excellent; I felt actively listened to and Jon outlined the legal ramifications in my case and helped me prepare so that I could outline my position to the court in the most favourable light in respects of my circumstances. I'd like to thank and recommend John for his empathy and knowledge and support along the way.

Pat Kelly was excellent in court, articulated my circumstances and represented me in the best possible way. Massive thanks to both and Patterson law.

April 8, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your kind words, we will be sure to pass your feedback on to your legal team

Rated 5 out of 5 stars

Very professional knowledgeable…

Very professional knowledgeable service.
Thanks Karen Parson for my free legal advice regarding my speeding ticket.

April 2, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Caron, so pleased Karen was able to asssit.

Rated 5 out of 5 stars

Highly recommended.

Very clear advice delivered efficiently patiently and carefully. No rush and absolutely no pressure to appoint. I really recommend Pattersons and would use them again if necessary.

April 4, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your positive feedback

Rated 5 out of 5 stars

Helpful and professional

I contacted Patterson Law with the intent to get them to represent me in court for a somewhat dubious motoring offence. They promptly provided me with some free legal advice that made it clear there isn't much wriggle room in the case, and the most I could hope for is some mitigation. I was also given a clear quote, describing pricing for several options. Prices seemed fair and, interestingly, they have a fixed fee type of service.

Most importantly, there was no baiting or any shady dealing. The initial legal advice I received actually made it less likely that I would proceed with solicitors, but they provided it in a good faith nevertheless, and that is something I respect a lot.

The case was handled by solicitor Rachel Saunders, and her assistant Danny Blight, who were quick, polite, and professional.

April 2, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Darko, so pleased that you were happy with our service

Rated 5 out of 5 stars

Hilary was very helpful

Hilary was very helpful - to the point, quick to understand the position and constructive in her advice. I will certainly recommend Patterson Law to advise on motoring matters.

Richard

April 1, 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Great to hear Hilary was helpful Richard, thank you for your review

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