PAW Academy USA 

Too good to be true. Ordered online 2 XXL dog beds & 2 treat balls, site says fast shipping 3-5 days, here we are 3 months later... Email them several times for a refund!

I ordered 2 dog beds on August 11 and as of October 25 we still have not received them! I have written questions to the company 3 times and never received a response. Finally at least 2 weeks ago. I requested a refund, and STILL have not gotten any response! I feel I've been scammed. They sure charged my card quickly for payment. Now they are not even honoring their refund policy!

UPDATE
I received an email advertising the same dog beds that never arrived, and at the bottom of the email, there was a phone number! I called and talked to someone who informed me there was new owners within the past 2 weeks. She promised to look into my order and get back with me. I'm still waiting to hear back, but feel hopeful. I was promised the order would be made good, or money refunded.

I would just like to say how impressed I am with my beds! Wow!!
Absolute top quality! My min pins love them!
They have one each but prefer to share the same one!
Thank you so much!!
We love them!!!

Fantastic service and totally amazing beds! My Viszla has terrible separation anxiety but the minute I got the bed he snuggled down and didn’t move! I know he now as a special place when I leave the house. I’m going to get two more for other rooms. So snuggly!

I have 4 dogs - 3 are rescue pointers from Cyprus and Spain. I don’t normally do dog beds because pointers are bonkers and they’ve eaten many things! However, I happened upon a second hand bed that a charity was selling. It is the extra large “tough” version of their calming bed. All I can say is WOW! Unbelievable how good quality this is, it’s quite heavy (and it’s absolutely enormous!) the material is totally scratch proof, none of the dogs have even attempted to damage it and amazingly my female rescue pointer who is extremely clingy has gone from sleeping right next to me in bed to sleeping on the pupnaps bed from the first night I got it! As it was second hand I stripped it down and washed it straight away - the insides are such good quality and the cover washed beautifully. I am so impressed that whilst I didn’t buy it new I have recommended to my sister who has placed an order and I will be recommending in my Facebook rescue groups too. I don’t normally write reviews but as I say this is so impressive in terms of quality that I felt compelled to on this occasion. well done, I am now converted from blankets to dog beds! If you have dogs that can be destructive like mine (they have eaten part of my sofa!) then I really highly recommend the “tough” version. I have put a fleece blanket over it as it doesn’t have the soft fur that the other beds have and my dogs think it’s the best thing ever!

They contacted me to address the issue and I was satisfied with their response and customer service.

I also ordered a couple of beds months ago. They said after 30 days they would resend my order, didn't happen! Now I can't get ahold of anyone! I will never order from them again. I wouldn't advise anyone to order from them!

Took 2 weeks to receive, Seller sent an email regarding the delay with USPS. quality is as described. Satisfied. My pup love it. Can’t get her out of there now. She looks so comfy!

DO NOT ORDER FROM THIS COMPANY! I ordered and of course paid for items and have not received. If you just want to throw your money away, go ahead and order from this bogus company. Also, there is no phone number attached to this business, only an email. I have emailed numerous times and not once have they ever responded back.

DO NOT ORDER FROM THIS COMPANY! I wish I would have heeded the advice of the other customers. We also ordered a dog bed and chew toys 8 weeks ago and have not received anything. I can't even get a response via email. Don't be deceived by the low cost

Don't bother ordering.You will never receive your order.I ordered Aug 7th.Its Oct 13th.Never get a response from emailing either.No phone number.Complete BS company.

Horrible experience with this company! I placed two orders which I never received. I contacted them through email and they rarely respond and only give you a generic prefabricated response. When I tried to leave a review on Facebook for the company, they have to approve the review in order for it to be seen.. so my review is not on their Facebook page. I had to dispute my charges with PayPal on order to get my money back!

I purchased 3 dog beds on Aug 18. I was provided shipping information a few days later. I still have not received the items every time I try to follow up on my order I get a generic email with the same response even if I reply back to that email. Pretty soon it'll be 2 months the tracking has not been updated I can't get any information and they already took my money. I have no way of finding out how to get a refund or where my order is. They're all over Facebook with these anti-anxiety dog beds so I hope others find this review useful don't purchase them.

I ordered a dog bed 50 days ago. The item was shipped (supposedly) and it was estimated that it would take 10-15 days. The tracking doesn't provide any dates or locations of where the package is. I reached out to their customer service multiple times and have only received one generic email about their shipping policy, which didn't address my issue. My item is lost and I can't get a response from anyone. Total scam!

Shipping times sucks! I was angry had to wait almost 2 months to get my beds. Their tracking doesn’t provide a date or anything. But once I receive the beds I’m super happy! Product as advertised, quality looks superb. My dog fell in love with the bed right away. Couldn’t be more happier.

Took a few weeks to get my beds but my I’m
Very satisfied with the quality and my pup is in love with the bed. Worth the wait

Great beds at affordable prices! They had a backlog of deliveries but they communicated properly, I really appreciate that. My dogs love the beds!