Paya Cuisine Reviews 81

Terrible customer service sent cold food told I should have complained at the door but didn't know until driver gone, was told they would refund me me as they didn't want to lose my valuable customer never refund me I will never use them again and advise everyone else not to buy their food as quality is poor and so is customer service

Cold inedible food, took 1 hour 45 mins to arrive, rude unhelpful staff, told to reheat it and she hung up. No refund but you might be able to get one if this happens to you by...
Credit card networks like Visa and Mastercard allow disputes under categories like "Not as Described or Defective Merchandise/Services" (Visa reason code 13.3) or similar for Mastercard. This covers cases where:

Goods/services don't match the description (e.g., hot, fresh food as expected from a takeaway/delivery).
The product is defective or poor quality (stone cold after excessive delay qualifies as not fit for purpose).

Whenever a problem its always everyone elses fault.
Tonight the food was absolutely freezing cold took well over an hour . The delivery guy was not the normal person and I'm fed up that I haven't even bothered to tell them. I will never order from them again unless I get a full refund .

Disappointed with Paya Cuisine.
Several items were wrong and the vegetarian Pad Thai was substituted for Chicken!!!
2 items missing which came to £17.
Emailed 3 times. Phoned several times. No answer.
No refund!
Therefore: No more orders from us.
No Stars would be more suitable.

We have used Paya for a long time - as the food and portion size has always been good. However our last few orders have been extremely late arriving - this last time it was 2 hours late and I had to call to chase it 3 times! Not good at all - hence the poor review - when you call the staff always seem to be too busy to speak and do not seem to want to take orders. I think that - if the restaurant is busy - they should stop taking orders and wait for it to calm down - rather than leaving people who have ordered to be delivered 2+ hours. We have made the decision that we will not be using Paya again.

Shockingly bad left with a taste off burnt metal and old dirty oil gross vile for the price you would expect higher quality

After waiting for 1 hour and 10 minutes for our food to arrive we had high expectations wrongly thinking that Paya would have been beavering away cooking our food from scratch. How disappointed we were. My wife ordered Peppercorn Salt Tofu and I had it with chicken. Both were re-fried and dried out layered in almost raw onions and carrots. I had the Chicken in Black Bean Sauce which was tasteless and gloopy, like they had just thickened a watery sauce with cornflower. My wife’s Szechuan Stir Fry Tofu was again tasteless and floating in almost raw vegetables as was her Stir Fried Mixed Vegetables. Now, I’m no Ken Hom but believe me I know how few ingredients go into making a takeaway Chow Mein Chicken. In my 60 years on this planet I had never had a bad Chow Mein until last night. Raw carrots, raw onions, tasteless and a pointless game of spot the chicken. My Pork Ribs in Sweet Peking Sauce were small, bite size lumps of gristle that resembled ribs in the same way a pebble resembles the white cliffs of Dover. In fact the only two edible items on our £70+ bill were the Crispy Vegetable Rolls and the Egg Fried Rice. In the past we’ve always received a bag of prawn crackers but not this time. We have been ordering from Paya for almost 10 years but will never do so again.

I regularly buy food at Paya Ewell and today we ordered Noodles and Fried rice,and sides.The egg fried rice most flavourless i have ever eaten,zero salt so bland.The Noodles were so dry .The spare rib is nothing but fat .Terrible experience.Usually their food is good but utterly disappointed this time and delivery meant to be between 8.30 -9 but the food arrived nearly at 10 pm.

I ordered a prawn masaman curry which is described as including potato, instead I received it overloaded with stale chips

Ordered at 6:40 through Deliveroo. Was told 7:20 delivery
Had to phone at 7:40 and promised 10 mins and then again at 8pm, delivery turned up at 8:20pm
Further insult was that the food was Luke warm like it had been standing around for 30 mins!
It is not cheap and I expect more if you are charging top dollar in an area like Radlett. Won’t go back there again.

1st time we ordered was really nice and tasty. 2nd time they forgot a dish and it turned up over and hour later. And the food was nowhere near as good as before. Just when we thought we had found our new takeaway...sadly not and will no longer use them.

AVOID!!!
Don’t even bother here guys!
The Wrong order was delivered.
No help and extremely rude !!!
And they they hung up on us when we tried to sort this as a paying customer !

I dont appreciate the change from traditional pork ribs to lamb. Im assuming its to keep muslim & jewish customers happy. Youve lost my whole families custom by doing this. Id rather eat tinned food than order for Paya again. You neglect the diversity of your customers in favour for what you believe is trending. I don't eat halal & i don't eat lamb. i don't allow companies to force a product on me just because they don't cater to my needs. I am not alone in this opinion.

Less than 1 star. Don’t waste your money please x pls go to lucky 5 Ewell 10000% good food!
Paya is Over cooked tasteless very poor quality . Tasted like stale food that has been sitting in a fridge for days !
I went back to the shop and reported how bad the food was and the manager was just rude took my food away and never offered nothing in return ! Dirty horrible and not fit for humans !! Very annoyed

The food is of an excellent quality, however the delivery times are often as much as an hour late. This is very inconvenient & the food arrives cold. This has happened to me every time I have ordered from: Paya - 270a Brixton Hill, London, SW2 1HP.

The worst Chinese/Thai food I have ever had and delays in delivery. Would not recommend.

Dear Sirs,

I ordered takeaway from your outlet last night we were very disappointed with two of the dishes.

Tom yum soup prawns it was very salty not edible had it was not fresh was not Pleasant experience.

Lemon chicken it was over powering sauce Very concentrated taste the chicken seemed okay but the dish together we could not eat it. Sorry.

The rest of the food all is okay it’s the first time I’m using your outlet as a takeaway and I feel very disappointed. We feel unwell I have saved the food in the fridge for your inspection.

I would be very grateful if you could look in to this matter.

I have had robot responses it’s been 3weeks I would not recommend to use this takeaway outlets Mr Nassiry please it does not takes weeks to sort out with your head chef.

I normally order from Paya as they are local but they have a really nice crispt Szechuan chicken dish which I would recommend to anyone.

I ordered a take away on Saturday at 16.00 and asked for delivery at 19.00 only to be told that this might not be possible as they get busy at that time. To be fair the food did arrive on time but it was awful. The sesame toast was burnt and the rest of the food was so dry it was almost inedible. I will not be using paya again

Paya Radlett is our go to, the food is always good and delivery is quick with a friendly driver!