Paya Cuisine Reviews 

Paya Ewell; tantamount to theft under false presentences!

I placed an order at 7pm, with expected delivery 8pm. At 8.15pm I tried calling the Ewell branch, again at 8.30pm, 8.45pm, 9pm and 9.30pm each time an automated voice told me there was no one to answer my call and to leave a message.

There’s no customer service number or email, so I used the Paya Webchat to find out what was happening. They couldn’t assist me as they only deal with the website. They confirmed my order, but couldn’t give an ETA and basically told me not worry it should arrive soon, but to keep calling the number!

At this point I just wanted to cancel, but unable to do that, I contacted my bank for advice, and was told the transaction had already gone through. The bank gave me a number for what I assumed was customer services, but no it was the Webchat, who repeated what was said earlier.

After waiting 2 hours I was past being hungry, but I was stuck unable to cancel an order, that I no longer wanted and could very well turn up at midnight. But that seems acceptable to Paya as long as it’s delivered job done.

At 9:52pm I got a call from the driver, he couldn’t find my address, so could I come and collect it from him in the street. Turns out he had gone to the wrong building, what was more incredulous he had actually parked directly in front of my building!

The food I waited nearly 3 hours and no longer wanted arrived cold, congealed and didn’t look appetising at all. It’s no surprise that after reheating in the microwave it was completely tasteless.

Paya took my money and I didn’t get what I paid for. They promised to deliver in an acceptable time frame fresh, hot and tasty food. They did neither, and I can’t complain to Paya as they have no customer services.

Awful!

Deliberately confusing. Avoid like the plague.

New Southgate Branch,

Excellent food, best Chinese food in the area, always deliver my food on time, the man on charge very polite and helpful. I have been ordering for few years now. I highly recommend.

Shocking food and customer service even worse avoide at all costs

Dagenham branch: Honestly people read all these bad reviews as they are precise, I am a huge foodie and this is by far the worst Chinese I've ever tasted, in fact I ended up throwing it away and that's saying something! I really don't know how they are still in business, now ive had a bad experience myself it's only then I have seen how many other bad reviews about this chain of takeaways are online. Appalling food!

We have been regular users of Paya both via just-eat and directly, This order was messed up. I had reported 1 dish missing. Had to call again to chase, Franchisee didn't care, said "was very busy" not interested in customer service. After an hour and a half, it was too late. With only 1 star (out of 5) from "scores on the doors" no wonder. !! keep well away from this lot,

Food arrived hot which was good from Harpenden to Hemel Hempstead.
Starters were ok although alot of MSG in sauces. (chicken satay, prawn toast and crab cakes)
Mains - chicken chow mien - looked good, hardly any chicken in dish.
Thai meal (pad keep Mao) We ordered 3 dishes, prawn, chicken and vegetable so we could mix them. Dish was meant to have chicken/ green beans and noodles or prawn or LOTS of vegetables! .....it had 6 pieces of chicken and no green beans! 7 prawns no beans, the vegetable option had 2 pieces of broccoli and noodles - that was it!
Food had lots of flavour - shame it was bulked out with noodles, onions and MSG.

Will not order again. Also very expensive, paying for the Harpenden post code!

So I order from Paya, a company I have used many times for meals. They delivered two of everything. I then find out instead of the £20 pounds the order said, they had charged me £40

I called the head office and left a message as no answer. I then called the Harpenden branch where I was told it was my fault and it has nothing to do with them and I would never get my money back. The idiot on the phone was rude, aggressive and lacked any kind of professional courtesy you would expect from a business. I will NEVER use them again and I will ensure everyone I know Hears this story and I hope never uses them again. Disgusting service and PAYA should train the fool in the Harpenden branch.

The best Chinese food in reading! Fresh, hot, tasty and delicious making you go back for more. This is my first time ordering and I am definitely impressed. Well done xx

28/01/17at 7pm ordered from Ewell Espom Paya Cuisine.Delivery time was 8.20pm.After 10min got email from Paya Ewell will be delay 10min.
After 10 min delay food did not arrive and no email message from Paya Cuisine Ewell about the delay. At 9pm we cancelled the order. At 10.10pm
food arrived. We email to them next day 29.01.17 about this matter .Since
now no reply saying sorry. We wont recommend this restaurant for anyone. We never experienced like this before. Our order no:365689567.

We ordered a paya for my birthday last night and after a 2 hour wait, we rang to cancel our order. The food was "in preparation" apparently but we said we no longer wanted it and would like a refund. The first member of the Ewell branch we spoke to simply put the phone down on us, and the second said we had to contact head office to get a refund. We have since left messages and tried calling several times to no avail. We are owed £26 and are currently exploring how we can possibly get this back with no cooperation from Paya themselves.

So my partner just ordered from paya in Radlett for collection he arrived before they had finished the order so he watched them cooking the food , whilst watching he whitnessed the woman drop one of our chicken balls straight on the floor she left it there for a while whilst she spoke to her colleague and then picked it up threw it in the fryer added it to the box with the rest if our chicken balls! So not only has she tried giving us a dirty chicken ball she's also put whatever dirt that was on it in the oil that's going to fry everyone Else's food yummy! On top of this my partner said to her colleague who had come back to take the 35£ cash off him! About the incident with our food and he told him he was lying I am shocked at this service and I tried to contact there head office however the number doesn't work I work as a chef myself and there is no way Any food that has been dropped on the floor would be served to a customer even fast food chian don't do this , it's shocking don't risk buying from here.

Highgate branch. Food takes 1 HR 50 to arrive . Useless phone service ' I know darling, I know, it's too busy '. The driver was unhelpful and the restaurant stopped answering their phone. The order was missing things we'd paid for and had one set of chopsticks and bits of the food were cold. The restaurant stopped answering the phone- we called 7times, to no avail
This has happened on two occasions , resulting in us making countless attest phone calls and ultimately eating lukewarm, expensive bad dinner just before bed, Ridiculously bad for an established restaurant

Having used Paya Chingford on a couple of occasions I was always happy with the food until recently.

The restaurant managed to mess my order up and instead of sending a Beef main dish, sent one with Prawns. On double checking my order, the email confirmatins said 'Beef', not prawns. I called them and they apologised and promised my next main would be free on a subsequent order.

This evening I have called them to claim that main dish and been told the following:
1. They can send the main dish and my side dish of singapore noodles but because it's not coming from a local branch the minimum spend is £20. To clarify, I didn't spend £20 on the initial order they got wrong and it's not my issue that they send the order from a completely different branch.
2. Because they got the order wrong they were willing to make the minimum charge £15 but would not send a driver to me to collect for less than this.
3. The lady I spoke to said she was trying to find a solution but could not offer me anything else and wouldn't send a driver for less than £15, let's not forget that they got the order wrong and so now I'm being requested to pay extra for that.

I will not order from this restaurant again and would urge others to check their order immediately on receiving it. I had soup and did not check my main until it was too late.

Customer service is clearly not on their agenda and I will not be ordering from them again.

18:00 today I ordered online from Stockport. completed all payment screens and received confirmation payment was authorised. 18:45 called to find out why I had no email confirmation of order. Stockport employee said he was only person in, manager was uncontactable, he couldn't contact merchant I would have to bring statement into store tomorrow!! Never offered to take any of my details/ look into it etc. now I'm hungry and angry and just wasted 45 minutes and will have to sort things tomorrow. When I asked the employees name he hung-up. Mistakes happen its how you sort them that counts.

I have eaten at paya and had takeaway before and been satisfied. However I ordered takeaway on a Saturday afternoon from Stockport shop. It took 1.5 hours to arrive. I rang 15 minutes before it arrived and was told the driver had it. It is approximately a 4 minute drive. The food was luke warm and all the dishes were bland including Thai red curry which was not at all hot and the pawns were mushy textured. The only thing that was ok was the thai prawn crackers. I emailed to explain this and received no response so a week later emailed the head office and received no reply. This is terrible customer service and terrible food, I will not go there again and will make sure no one I know does either.

Paya in Ruislip is an awful establishment, every order the prawn crackers were forgotten, the food was luke warm, the staff unhelpful especially Jay, for what you pay it is below par and not worth it

Whilst visiting a friend in I ordered a Thai meal from this take-away company. Normally Thai food is my favourite, having spent some time in the country. However, this take-away was an hour and a half late, the order was wrong and the food really disgusting! – never again !

The food is always really tasty when I do order it is always on time and hot.there has not been a single time when they fail to impress with their outstanding food.i have already recommended to all friends and family and now i am a very frequent customer to paya. The dishes always taste like how they look fresh , tasty , hot etc.... I hope you take my advice and also order

Over priced bland, greasy food.. dont bother.. other reviews I have read verify my views..