Paya Cuisine Reviews 

Delivery was really good and quick, food was great and delicious , friendly staff. Recommend

Ordered a takeaway which so awful we had to put it in the bin, but worst of all we were offered a £20.00 refund which we never got and the manager denied all knowledge so I think the disingenuous way we were treated was even worse than the food!

So I ordered online last night from Radlett branch and went through the menu, added my address and payment details only to have a message come up that the resturant was closed. REALLY!!!!!

Ordered 2 tofu dishes that I have been ordering for years and was not what i ordered the rest of the meal was ruined I emailed the store had no reply . Lost a loyal customer

Waltham abbey Paya

Terrible food. Phoned to complain and the owner hung up on me.

Wish I could put 0 stars
Awful customer service after mistake was made their end rude &aggressive
Will never use again I suggest no one else does!

Chingford. Food ok, delivery driver said he had no change, tendered £40.00, bill was £38.50. I said I would pay by card, his app did not work. He eventually returned to his car and returned surprisingly with my change. I don't like people trying to con me. First and last order from them.

This is the 3rd time I have ordered from Paya Radlett and think it's one of the nicest I've had.

Food always is great, tasty and hot. Have had the prawn pad Thai, the dumplings are yum and the mixed veg soup is amazing.

There is a wide choice of dishes and having the ability to pay with your card when it arrives is great.

Will order again soon!

Thanks Guys!

THURSDAY 15TH AUGUST I ORDERED ON THE PAYA CUISINE APP FOR SHEPHERDS BUSH BRANCH, I ORDERED MY FOOD AND AN OUR LATER I JAD NOTICED THAT THE APP HAD TAKEM MY MONEY OF £20.35, I HAD NO FOOD NOR HAS THE MONWY BEEN PUT BACK INTO MY ACCOUNT I SPOKE TO SOMEONE AT THE SHEPHERDS BUSH BRANCH AND THEY SAID THEY WOULD CALL THEM AND HAVE THEM PUT IT BACK IN, I'VE CALLED AT LEAST 5 TIMES NOW AND BEING TOLD THE SAME THING... THEY ARE AN ABSOLUTE RIP OFF. DON'T BUY FROM THEM!!!!

Whatever the Radlett branch are trying to pass off as a Thai green curry is inedible. Inexcusably disgusting dish.

We had food delivered from the Sidcup branch and it was lovely, fresh, hot and very tasty. It came quicker that expected too.

The food we had delivered from the Radlett branch was awful we threw 95% of it it the bin as it was inedible. They said they would refund my money bu they haven’t and they have not answered my emails or the review I posted on their feed back. I cannot find a phone number for their head office so if anyone has it please post on this site for me.

Their customer service is as bad as their food absolutely awful.

Last Friday evening I made an online order with Paya’s Brixton branch when the website said it was open. A while later I received an email saying my order had been refused because the branch was closed. Not only that, but THEY STILL TOOK MY MONEY (£58). They will not apologise and are making me fight to get my money back which I still have not received three days later. Not only that but when I finally prised a contact phone number for their head office out of Paya’s live chat so I could try and get my money back they gave me a FALSE PHONE NUMBER...!!! DO NOT ORDER FROM PAYA THEY ARE LIARS AND THIEVES.

I wanted to place an order online and the website wasn't working so I rang them. After I said to the guy what I wanted he said my order was £62 but on the website it was £46. Poor customer service and they are asking for more money when you call.

There needs to be a zero star rating.

I used to love this place. However, the website doesn’t work and so I went through uber eats for the first time. The food was late - I put that down to the restaurant. The food turned up and the order was wrong. I was told I was mistaken. They then told me to take it up with uber eats. Now I’ve paid for broccoli and chicken with no chicken and prawn wontons with no prawns. It’s £35 for rice and broccoli. They put the phone down on me and didn’t believe me when I said the wontons had no prawn. They accused the driver of stealing the food!

The worst food and service I’ve ever experienced. Avoid.

1 star because I couldn’t give 0. Vile customer service, cold, disgusting food and half an hour late. I have never before called a restaurant and had the staff member lie to me and then argue with and shout at me. Wish I had read these reviews before ordering. Absolutely never again.

Ordered via app, an hour later still waiting. Called Brixton branch who denied any knowledge of order. Said it was via app, provided order no., details and payment had gone through. Argued there was no order and then relented (????) and took order over the phone. Another hour later, the wrong food order arrived. Called Brixton branch again. They were so rude and refused to take any responsibility for their cock ups and left us with food we didn't want, hadn't ordered and didn't send what we actually paid for.Will NEVER use them again. Horrible experience. AVOID THEM.

Rickmansworth. The same theme as everyone else by the look of the reviews. OK food, dreadful service. Every time you order it says 15-20 mins, every time that ends up being an hour plus. Who wants to eat a huge Chinese meal at 9:30. Never again.

Never order online from this company. They add you to their text message mailing list and refuse to take you off - I have called them 3 times and also tried to unsubscribe by text. Their food is pretty average too.

Dagenham branch is absolutely awful as is the website. Ordered food at 5:50pm and it arrived at 9:30. Staff very rude on the phone. Please avoid, it is horrendous! Want to complain to head office but surprise surprise there is no contact details! Don’t waste your money!!!