Paya Cuisine Reviews 

Really fancied Thai food as it's so fresh tasting and colourful and Paya Friend Barnet came up in the search engine as the only place that delivered to my post code. I ordered chicken satay and crispy crab claws with plum sauce for starters and chicken pad Thai for myself and Chicken Green curry for my sister. When they delivered the driver complained that there was no parking near my home and he had to park a mile away and walk a mile.
The food arrived in lovely containers and got chop sticks. The peanut sauce for the satay chicken was warm and of jelly consistency and the crispy crab claws came with a chilli sauce and both tasted awful and bland.
At this point I rang the restaurant to say the sauces are wrong and spoke to Mohsen who was in denial that the crispy crab claws come with a plum sauce, after checking he agreed. He informed me that their peanut sauce always came like that. I told him I was left dissatisfied with the starters and wanted a refund on these and that we had not yet tasted the mains. He told me that because I paid by card online that he was unable to refund my card but could offer a credit note. I told him I was not satisfied with the starters and would not be coming buying from food again therefore a credit note was pointless.
When I asked for a refund on my card he said if his driver had taken the payment at the door on his credit card machine then a refund could be given but because it was done over the web page this wasn't permitted, however he would speak to his manager. He kept me waiting for a few minutes and came back on the line and told me his manager said no refund only credit. I asked to be put through to the manager and he said I called him and this is what he said.
Then he got angry and told me that I hadn't even tried the main and what was I complaining about, I hung up the phone as I felt I was getting angry.
My sister and i tried the mains - Chicken Thai green curry that tasted like chicken swimming in dish water and my Chicken Pad Thai that tasted like crushed peanuts smeared over over cooked noodles with overcooked chicken - disgusting.
My sister and I gathered all the food and threw it in the bin and called Top Wok to place a chinese meal as Paya and their Thai food definitely did not live up to to our expectations nor look as advertised on their web page.
I called the restaurant back and asked to speak to Mohsen, when he came on the line I told him the mains were disgusting too, and that originally I was not asking for a full refund, but now will be writing to his manager demanding a full refund to which he replied that he was surprised as I was the first person to complain about the food. I told him the chef hasn't a clue how to make Thai food.
PLEASE NEVER BUY FOOD FROM THIS PLACE.

They use ready made sauces and curry pastes which claim to have no msg, but something in their food does. and a lot of it. I ate a normal amount, and had a strong msg reaction. Headache, rapid heart rate, sickness in stomach, stinging and itching on skin and feeling pretty bad all round.

Spoke with the manager and refused a refund, he was adamant there was no msg in the food. I tried to explain that the food companies are deceptive nowadays and it was definitely in something in their food, even if it wasn't labelled.

Finally he offered to give me a discount next time, which wasn't much use. In the end he agreed to send out an order with no curry sauce or pastes from their bought in bottles and some egg fried rice. Which i think was reasonable.

If there was no msg or similar toxins in this food i would rate the restaurant 4 stars as the staff are respectful and the actual taste of the food is 4 stars or so. Price however is too high to justify.

I won't order from here again because i value my health and after this strong msg reaction and the adamant and honest belief from the manager that no msg was in the food, clearly they don't know what is in it, and as they don't make their food from scratch and instead use cheap bought in pastes [coarse language] I won't be wasting my money here again.

Whether it is specifically msg or not, it is something very close to that and very unhealthy. Giving a strong and almost immediate bad reaction in me. Someone who is very healthy.

Don't bother with these guys they are incompetent and cant cook !
The beef with broccoli had no beef and no broccoli in it - go figure...

Ordered at 8:15pm via their website.

No order arrived by 9:15pm. I went to Ruislip Manor branch to see what was going on. As we had paid on website and could not get through to them via phone I went there. I walked in and noticed both phones were off the hook. Man in charge said they were too busy and were struggling to cope. I said we had already paid and he found the order. I said I would wait and he told me they would prepare the order and deliver within 30-40min. Order arrived at 10:55pm. Im going down tomorrow to demand a refund and absolutely no appology. The manager / owner is clueless.

Ordered sweet and sour chicken balls with special fried rice, the rice was just fried with bits of spring onion in it,and the sweet and sour sauce was awful never again avoid at all costs did not eat it.

Ordered via Internet, was nice and easy, got an email confirming order and I would have the food delivered within 40 minutes. Great. Hour later it had not arrived, I called them to be told they were 10 minutes away, another 30 minutes later I phoned again, was asked to hold, I could hear him taking another order in the background. Whilst waiting on the phone, the delivery driver was calling, I took the call to be told he was waiting downstairs for me to collect the food!!!! I found this quite a cheek considering the food was an hour late. He was told he needed to deliver to the door as I wasn't leaving my young daughter alone. I wish I could say the food was worth the wait but it certainly wasn't, it was my first and last order with this restaurant.

Mouse droppings found in delivery item (Rice)...used several times before, all okay - now the company is refusing to take my calls/answer emails.

Hundreds of better alternatives to this ramshackle organisation.

I had a terrible experience with them, I placed an order at 8.30pm for delivery at 9.30.
Called them at 10 and they said the driver was on his way.
Called at 10.30 and they were checking with the driver and call me back (they did not)
Called at 10.45 (upset) and said that the food will be there in 5 minutes and I could have it for free...

Food never arrived....

One of the best delivery food I've ever had, taste and pretty fresh by the look and taste of it, though you can never tell for sure as it is so full of aromas and spices, but enjoyable food and will definitely order again.

I thought I would give a Paya Cuisine a go seeing as I read good reviews. They were pricey but I thought its always worth the extra if its good. WRONG!
I waited 1 hour and 20 minutes for 3 basic dishes. The food was warm but not piping hot, the chicken soup was very oily and the chicken used in all 3 of my dishes was rubbery. Rubbery chicken is a sign of frozen chicken being used, not freshly cooked chicken.
I can safely say I won't be ordering from them again, especially as my order came to over £10 and I still had to pay £1.50 for delivery and another 50p for using a debit card making it a pricey meal that was poor standard :(

Way beyond normal chinese food. Loads of vegetables in the absolutely delicious Kung Po chicken and no MSG. 5 Stars!

It is in deed the best Thai I have ever had.Thank a lot Paya

Paya provided excellent service and food quality, and we will be ordering from them again for sure.

This place is absolutely phenomenal! The food is always delicious, arrives hot, and the restaurant goes out of their way to make the experience really enjoyable. Will be eating their again. Thank you PAYA.

Great food arrived on time as usual, i prefer the Thai Green curry with king prawn, i recommend for others.

great food, friendly staff, delivery service is great on time warm ! food is delicious,prices are fair but could be better never mind its worth what you get!

Probably the best chinese take away in the area.

Paya provided excellent service and food quality, and we will be ordering from them again for sure.

I was really surprised by the presentation and the food it was nice.Well done Paya and thank you

I order from Paya online and so the food is easy to order but takes a long time to arrive. This is surprising as the branch I use is down the road from me. I will not be using them again