PAYEER  

the website is shut down right now and on 5 February i sent a message to the email finance(@)payeer.com
I opened a support ticket, provided all transaction details, and followed every step requested — yet Payeer completely ignores me. No replies, no explanation, no resolution. This behavior is unacceptable and looks like a deliberate attempt to keep users’ funds.

Payeer, respond publicly here on Trustpilot.

Explain exactly where my money is and when it will be returned. Silence is not an answer.

the same issue in my account : P62248802

Support ticket ID: 692824

Support is looping with template replies and does not allow withdrawal of my own funds.

This looks like artificial blocking of withdrawals under AML pretext.

Payeer reply all Customers

Hello payeer Team
Payeer all Customers pain feel any Time. You reopen wallet and refund
Balance.....
Hay All of above. Some solotion resarch and make video you tube.
If any one......

the same issue in my account : P96649226

Very bad support that scam a lot of people without any reason !!!!

Not bad service to use in your life

You can trust them.

1 star only – Account frozen indefinitely, no valid legal reason, pure automated support loop.My account P1059777584 has been frozen for many months. The balance exceeds $2,800 – 100% legitimate funds accumulated since 2021 from freelance online work (Airdrops + X/Twitter engagement for cryptocurrencies).I submitted:Full detailed explanation of every dollar source
Hundreds of screenshots proving every task, every small payment received, and every transfer to P1059777584
Non-custodial ETH/BTC addresses as explicitly requested by your own support colleague on December 29, 2025 (after they reviewed my explanation on December 28, 2025)

These screenshots cover 100% of the balance with zero gaps – the sums match exactly (including minor internal trading profits in LTC & TRX).Yet the only repeated reply (over 15 times):
“Provide PDF documents proving wealth (bank/tax statement, inheritance, sale of real estate/business, scholarship, pension, etc.) for 2019–2025”.Clear contradiction: they themselves asked for recovery addresses for manual withdrawal, then went back to demanding traditional documents that simply do not exist for small irregular freelance income.The User Agreement itself (Section 4.3) allows “any form of proof the Company deems appropriate”, and Section 5.2 says “if the user provides sufficient evidence, the account will be unblocked”.
My screenshots are exactly that – yet they refuse without giving a single specific legal or contractual reason.Support: 100% automated replies, no reading of the ticket history, no response to any legal point, no escalation even after repeated requests for supervisor/compliance team/human review.This is not customer service – it is deliberate legal theft using AML procedures as an excuse to keep small clients’ money forever.Do NOT use Payeer – your funds can be locked indefinitely with no real explanation or resolution.1 star only. If zero were allowed, I would give zero.
Account: P1059777584

I'm amazed by the audacity of this world! God forbid you steal something from a shop—even if it's not matches but something of decent value—they'll lock you up instantly. Yet here, scammers brazenly and openly rip people off while shamelessly collecting their personal data, and nothing! No consequences whatsoever. Millions of people around the world are crying over stolen data and money, while governments everywhere do nothing and allow the likes of Payeer to grow even more arrogant and continue to exist. Then they wonder why we don’t trust those ghouls in government and why we break the law. What, is it only you guys who are allowed to do whatever you want?

Account Restricted – No Response After AML Submission
I am updating my review to document the timeline of my case clearly.
• February 1, 2026 – I submitted all requested AML/KYC documents.
• February 9, 2026 – I sent a follow-up.
• February 16, 2026 – I escalated the matter through both support and the finance contact provided (Ticket ID 6935437).
• My account currently displays “Service is closed,” and I remain unable to access it.
Despite providing all requested documentation and using the official communication channels, I have not received any response or update regarding the status of my compliance review.
If this matter continues without communication or resolution, I will be forced to pursue further formal channels to protect my rights as a user.
I am requesting a clear explanation and a defined timeline for resolution.

I am a long-time user of Payeer (Account P1005378810). After they announced the service closure, I attempted to withdraw my funds. Support officially confirmed that my balance is $308.82, yet they refuse to process the withdrawal, claiming an arbitrary "minimum limit of $500" due to sanctions and partner issues.

This is a clear violation of property rights. Changing withdrawal terms during liquidation to seize smaller balances is an illegal practice.

I have already filed official complaints with:

FNTT (Lithuania) – Case registered under number 0-856.
VFSC (Vanuatu).

If you have a balance under $500, they will try to keep your money. Do not trust their excuses. I will update this review once (or if) the regulator forces them to pay.

Stay away from Payeer!

UPDATE (Feb 13, 2026): DEADLINE EXPIRED. NO REFUND.
14 working days have passed since Payeer officially promised a manual refund for my $308.82 balance. They have failed to fulfill their commitment. Furthermore, their website is now completely offline. This is a deliberate attempt to seize funds during liquidation. I am now filing an official criminal report with Europol and updating the Lithuanian FNTT (Case #0-856).

UPDATE (Jan 23, 2026): After escalating this case to the Lithuanian regulator (FNTT) and posting here, Payeer support finally reached out. They have officially confirmed a manual refund process for my balance of $308.82. They requested AML documents and non-custodial wallet addresses (Trust Wallet/MetaMask). I have submitted everything. They claim the process takes up to 14 business days. I am keeping the review at 1 star until the money is actually in my wallet. I will keep you updated.

I had a very difficult experience with Payeer in the past, and it affected me financially and professionally. At the time, I was frustrated and unhappy because I could not access my funds, and I did not fully understand what was happening. Later, I discovered that the issues were related to a system change, which led to the creation of a new platform, payeerexchange.com. I was initially very cautious and worried about proceeding, especially because of my previous experience. The process required account merging, verification, and reactivation. While these steps took several hours, and in my case almost a full day due to my concerns, the process was eventually completed successfully. After finishing all the required steps, I was able to withdraw my funds without further issues. I am sharing this review to describe my personal experience. I understand that others may have different experiences, but for me, the withdrawal was successful after completing the required procedures. I decided to leave this review on Trustpilot to share what happened in my case and to document the outcome.

Payeer is holding a minor’s savings — humanitarian case ignored
Payeer is refusing to return a very small balance that belongs to my minor granddaughter.

For several years she saved money from small online earnings and family gifts (about $55 total). These were a child’s personal savings, not an investment or business funds.

Due to sanctions, Payeer increased the minimum withdrawal to $500 and now refuses to return even a child’s money. Support only sends automated replies and ignores the humanitarian nature of the case.

This is not a financial dispute — this is about fairness and protection of a minor’s savings.

I ask Payeer management to review this case manually and return the child’s funds.

PAYEER PROCESSES REFUNDS ONLY THROUGH ITS OFFICIAL WEBSITE, PAYEER.COM!!!

Since PAYEER was SANCTIONED and began SHUTTING DOWN its services, SCAMMERS have EXPLOITED the situation by TARGETING victims and FLOODING multiple platforms with FAKE "SUCCESS STORIES" and FABRICATED REVIEWS, CLAIMING THERE IS A NEW PAYEER WEBSITE THAT HANDLES REFUNDS, BUT IN REALITY IT IS A 419 SCAM THAT TRICKS USERS INTO SUBMITTING KYC DOCUMENTS AND DEMANDS VARIOUS FEES UNDER FALSE PRETENSES.

IMPORTANT: PAYEER HAS NOT AUTHORIZED OR CREATED ANY OTHER WEBSITE OR CHANNEL TO HANDLE REFUNDS. Any so‑called "MERGER" or "REFUND" service outside of PAYEER.COM IS A SCAM.

PROTECT YOUR MONEY, DO NOT BE MISLED BY FALSE PROMISES!

Payeer permanently closed my account due to service shutdown.
After full KYC and compliance, my remaining balance of approximately 200 USD was locked.
A new minimum withdrawal limit of 500 USD was imposed after closure, making withdrawal impossible.
I respectfully request a fair settlement or refund of my remaining balance

And just like that i lost my money after wasting my time looking for all those verification documents all for nothing, this is a scam, don't provide any documents and accept your lose, this is their reply

Dear user,

Due to the introduction of the 19th sanctions package against Payeer on October 23, 2025, the service is closing. However, we continue to work to help our users withdraw their funds. We comply with mandatory international AML/KYC regulations and comply with the requirements of our partners. Unfortunately, some of our key partners have blocked our accounts along with user assets. Therefore, we hereby inform you that the minimum withdrawal amount is currently USD 500. Unfortunately, there are insufficient funds in your account for withdrawal. We apologize for the inconvenience.

Best regards,
Support service.

If you got scammed like me I recommend you to file a complaint at the following authorities:

???? United Kingdom (UK):
FCA (Financial Conduct Authority) /
Action Fraud (UK Police) /
NCA – National Crime Agency (Economic Crime) /
ICO – Information Commissioner’s Office (Data Protection) /
Prime Minister’s Office (10 Downing Street)

???? Georgia:
National Bank of Georgia (Financial Supervision) /
State Inspector’s Service (Data Protection & Privacy) /
Cybercrime Division – Ministry of Internal Affairs

???? Lithuania:
FCIS / FNTT – Financial Crime Investigation Service /
Bank of Lithuania (Financial Market Supervision) /
State Consumer Rights Protection Authority (VVTAT)

???? Ukraine:
NBU – National Bank of Ukraine (Financial Regulation) /
Cyber Police Department – National Police of Ukraine /
State Service for Special Communications & Information Protection /
Ukrainian Parliament Commissioner for Human Rights (Data Protection)

???? European Union (EU):
ESMA – European Securities and Markets Authority /
EBA – European Banking Authority /
EDPS – European Data Protection Supervisor /
OLAF – European Anti-Fraud Office /
Europol – European Cybercrime Centre (EC3)

???? Canada:
FINTRAC – Financial Transactions and Reports Analysis Centre /
RCMP – Federal Policing Cybercrime /
Competition Bureau Canada (Unfair Business Practices) /
OPC – Office of the Privacy Commissioner of Canada

You don´t need to send to them your documents because they want to ask for them again and again.

My account was blocked.
I provided passport, selfie, bank statements and confirmations of exchange operations.

Payeer keeps demanding impossible documents about "wealth" for days back,
although my balance is only about $250 and comes from personal savings.

Support is looping with template replies and does not allow withdrawal of my own funds.

This looks like artificial blocking of withdrawals under AML pretext.

my account 1130576296 is locked with balance. Formal letter before action sent on Jan 8, 2026, with no response. Reporting to FNTT and Bank of Lithuania next.

Nachdem ich seit Wochen versuche mein auf dem Konto liegendes Geld zu transferieren, nachdem ich widerholt gebeten wurde meine Identität mit Fotos, Selvis und Ausweisbildern zu bestätigen, erhielt ich heute folgende Mail: Dear user,

Withdrawal of funds from your account is not possible because your balance is less than the withdrawal fee.

Access to the account has been blocked.

we are sorry to inform you that our service is being shut down due to the introduction of the 19th package of sanctions againts Payeer on 23.10.2025.

Since all global companies are required to comply with sanctions, we have had problems with key partners; they have blocked our accounts, some of them along with our users' actives.

We have been working hard for you since 2012, but this year we are forced to admit that continuing to operate under sanctions is no longer possible.

Best regards,
Support service.

Warning: A new scammer is attempting to shamelessly continue Payeer's scam! I solemnly remind everyone that PayeerExchange is also a scammer! Of course, I won't believe it. I specifically sent an email to Payeer's customer service to verify, and they also warned that PayeerExchange is not a new website of Payeer, so be careful not to be deceived. One logic is that scammers won't allow another scammers to reap their own fruits. So think about it, the scammer (Payeer) has already succeeded and will never return the customers' money. Why would it create another website to do what it should have done in the first place? So don't be foolish and get deceived again.

As of January 5th, the final closing date, Payeer showed no intention of refunding! The EU tacitly allowed Payeer to exploit its users. This world is not just. If the EU, which has the power and authority to sanction Payeer, does not strictly demand Payeer to repay its debts (to users), and if the countries where Payeer operates, the jurisdictions, and the mainstream media in the world all ignore Payeer users' complaints and allow scammers to commit crimes without being sanctioned, then we have reason to believe in conspiracy theories, that is, this is a collusion of a few people to divide the benefits.

Being a victim of a platform you once trusted is a very painful experience. If anyone had told me that I would face serious issues with Payeer in 2025, I would not have believed them. At the time, Payeer was working well for me, and I was enjoying many benefits on the exchange before the problems began.

Everything changed when the platform went down and users were told to withdraw their funds, yet were unable to log in to their accounts. I had a significant amount of money on the exchange, and the situation was extremely frustrating and worrying.

Thankfully, that chapter has now come to an end. With the launch of the new platform, [payeerExchange.com], users are once again able to withdraw their funds. Before proceeding myself, I saw several other users—about four to six people—successfully recover their money, which gave me the confidence to try. I can now confirm that I have also completed my withdrawal successfully.

I came to this review platform to share my experience, and while doing so, I noticed many similar testimonials and positive outcomes, which further confirms that the process is real. However, I want to emphasize an important point for anyone reading this: withdrawals on the new website are not automatic. You must first [reactivate your account] before you can withdraw your funds. This step is essential, and many users here have mentioned the same thing.

I hope this information helps others who are still uncertain or struggling.