PAYEER  

They blocked my account due to EU sanctions. BUT, they also keep the money for no reason. I should provide my id card, videos of me holding it and of course details to every transaction of the customers transferring money to it. Thats ridicules!
PURE EXIT SCAM!
What should have been a punishment for that company turns out to play for them and against all there customers.

They blocked my account due to EU sanctions. BUT, they also keep the money for no reason. I should provide my id card, videos of me holding it and of course details to every transaction of the customers transferring money to it. Thats ridicules!
PURE EXIT SCAM!
What should have been a punishment for that company turns out to play for them and against all there customers.

My account was blocked before the 5th of January (a date we had time to withdraw our money). I was asked to provide my personal id card, a photo as well as document proving my identity to restore it.
I should also provide details to each transaction and the person making it. For me this is against the law. I can not give out personal data of my clients to a Russian company that was under EU sanctions.
Any communication with them ends in the same copy/paste of there KYC points and what we have to do to restore the account.
Since I don't even know the balance or who transferred what (this account was used for donations) I am lost and so my money.
The sanctions should punish Russian companies, now they play for them in this exit scam! What a bizarre situation.

This scammer has been exposed. He stole all the money in the account.

No help is needed. He's a major fraudster.

This is a scam; there are no obstacles. He just scammed them. It's a Russian scam company.

He likes to report on you in Europe

PAYEER is effectively an exit scam now. They have frozen my $1,530.58 balance and are refusing to release it despite me providing 12 months of official bank statements.

I am NOT a citizen or resident of Russia, Belarus, Ukraine or the EU. I am a non-sanctioned individual, yet my funds are being illegally withheld.

They are demanding an "English Address Proof" which is not available in my local banking system, purely as a pretext to block my withdrawal.

Their support team is FABRICATING transaction records that do not exist in my history to stall for time and justify this illegal freeze.

They have blocked email communication and only provide automated/evasive responses.

I have already reported this case to the Lithuanian Financial Crime Investigation Service (FNTT) and the Bank of Lithuania. My latest Ticket ID is #6922038.

UNFREEZE MY ACCOUNT AND RELEASE MY FUNDS IMMEDIATELY!

Update Dec 29: Still no resolution. As of today, PAYEER has stripped all financial functions (Balance/Withdraw) from my dashboard. This is a clear indicator of an exit scam before their Jan 5 deadline. They are ignoring my 12 months of bank statements and 3.5 years of account history. I will not stop until my $1,530.58 is released.

The payeerexchange.com is also a scam. They took $250 from me to activate my account, but they didn't, and the money ended up in their pockets. That's why you don't trust anyone. My account also blocked by Payeer.com

I want to share my experience clearly and honestly. I lost my money on this old payeer about three years ago, which was very upsetting and felt unfair, but on December 28th, 2025, I requested a withdrawal through the new website payeerExchange.com, and the withdrawal was successfully processed after two days. Because of this, I feel it is important to let others know what happened in my case. I am not hiding anything; I simply want people, especially former users, to be aware that this new website has refunded my funds. Based on my recent experience, I would give the platform a two-star rating, reflecting both my past loss and the successful withdrawal I received this time. This is only my personal experience, and everyone should be cautious and do their own research before using any exchange or financial service.

They said so on their news page "Please withdraw your funds untill 05.01.2026" without even sending an email to warn customers... And they blocked customer accounts in December 2025 (well before this January 2026 date) : They ask for complex "proof" documents and respond with copy-pasted text. I really think they're taking advantage of the legitimate argument of 19th UE sanctions to do an exit scam. This is a perverse fraudulent behavior.
Edit 03 feb 2026 : Site Payeer now permanently closed: it's a huge scam! I just hope those who sent lots of personal documents (for nothing) don't find them being sold on the dark web to perpetrate other scams so be careful, former Payeer customers, and shame on you Payeer team!

They stole a lot of money from a bunch of people. Pidarassy.

Payeer registration is very complicated. The verification is like they are giving approval for becoming President or Prime Misinster for a country. Boimitric and documents are demanded with a resolution higher than the capacity of a normal camera and computor. These documents are accepted for other very important issues verywhere even in our routine banks but in case of Payeer approval there are just garbage.

Dear user,

Your AML check has been successfully completed. Thank you for your patience and understanding!
Your account has been unblocked — you can now log in to your personal account and transfer funds using any available method.

Company **Payeer**: My account has been fully **verified**, yet access to **funds is blocked**, and support has **ignored all requests** for several weeks.

All my requests are logged (**tickets № 6900019, № 6907288**, etc.), with screenshots of correspondence and verification proof.

I demand an official explanation for the account blocking and **immediate unblocking or return of funds**.

If no response is provided **within 14 days**, I will escalate to **financial regulators**, consumer protection authorities, and publish this information publicly.

I've been using Payeer for many years. And suddenly my account was blocked. I tried to log in and it says the account is blocked. I contacted support 3 days ago and haven't received a response.

i am not able to open website it is showing it is not available and there are funds in my account which i am unable to access. i sent mail to customer support and i didnot received any reply from them. use other services this website is not good for business

More than $7000 has been stucked in my Payeer Wallet. I can't access my account anymore, I don't know what's going wrong with Payeer but I was using it for many years. Please help me access my wallet again

I’m extremely disappointed with Payeer’s service. I have been trying to contact support for several days, but nobody responds at all. My money is stuck in their system, they won’t send it back, and I’m left without any help or explanation. It’s unacceptable that a platform of this size provides zero support and leaves customers without access to their own funds. This has been a very bad experience so far.

Be careful, this payment system has now become a SCAM!!! They come up with various ways to avoid returning your money.
I used this payment system for almost 10 years, everything was fine until the issue of withdrawing all funds from the system arose.

Don't keep large amounts there, and it's better if you have money or cryptocurrency there, then try to withdraw it and stay away from these scammers.

My account was blocked. After doing everything possible to get my money back, I concluded that I have no chance. This is what Payeer told me: "Please attach videos or screenshots from exchanges showing that the account is registered in your name and the withdrawals, which should match the deposits to your Payeer wallet.

You need to provide documents proving the original source of the funds used to purchase the cryptocurrency since 2023 (salary, inheritance, sale of real estate or business, scholarship, pension, etc.)."
Seriously?! This proves that they are scammers.

SCAM !!! Be aware !!! My account was blocked without any reason

Dana Saya Ditahan, Prosedur Refund Mencurigakan

I deposited crypto into Payeer using TRIV, an official and regulated exchange in Indonesia. But after the deposit, Payeer suddenly marked my transaction as part of a “risk group” without any clear explanation.

What makes it worse:
Payeer’s support asked me to send 35 TRX to a personal wallet address as a “refund fee” before they could return my funds. This is extremely suspicious and unprofessional. No legitimate financial service asks users to manually send crypto to get their own money back.

Right now:

My balance is frozen.

I can access my account but cannot do anything with the funds.

Support keeps giving unclear replies through the ticket system.

They refuse to simply deduct the fee from my transaction.

I am worried whether my funds (around 10 million IDR) will ever be returned.

I used a clean crypto transfer from a trusted exchange, yet Payeer still flagged it without reason. This experience makes me feel unsafe using this platform, and I hope Payeer resolves this issue without forcing users to pay extra fees.

This situation looks very similar to many recent complaints about frozen balances, blocked withdrawals, and questionable refund procedures.

I hope Payeer clarifies this and returns my funds as soon as possible.