PAYEER  

I've got an account on PAYEER since 2022 but 13.11.2025 PAYEER did not give a possibility to changed and withdraw my assets to another account due to 19th package of sanctions by EU. They declares assets will be withdrawn till 24.11.2025 but they don't give it in fact for people from Russia. They asked for me to take a photo (selfie) with my passport to prove my identity the 2nd time (my account was authorized on PAYEER in 2022) and give them a document as a proof of the source of my funds on PAYEER that I did. But there's no any answer from them so far and I couldn't get any transaction and to transfer my money from PAYEER account to another account. I have to make a complaince to Estonian or EU authorities.

They forced me to provide a lot of personal information and just stopped responding for 10 days! If anyone was able to get their money back, please write.

I'm neither an EU resident nor a Russian resident, but my funds were also frozen under the guise of sanctions that have nothing to do with me.
I completed all KYC and AML checks, but my funds were not unfrozen. Instead, customer support began extorting very personal and private information from me and asking me to transferring them personal data of third parties unrelated to my account.
I first contacted them on October 29th, today is November 14th, and I still can't access my funds.
When I pointed out the illegality of some of their requests (transferring personal data of third parties or extorting excessively personal, intimate information from me unrelated to KYC or AML checks) and asked them withdraw my funds, they stopped responding. They've been silent for two days now.
I wouldn't recommend them to anyone. Even if the new rules don't apply to you, if you have more than $500 in your account, Payeer will try to pocket your hard-earned money by withholding it without legal grounds.
I have been using Payeer since 2018.
My ID: P93792002
Ticket ID: 6869184

⭐ My Personal Experience With Payeer – Extremely Disappointing

This is my personal experience with Payeer, and unfortunately it has been very negative.
I feel like the platform is completely unreliable. They have held my funds without giving me any clear reason, and despite opening multiple tickets, I have not received any proper response for a long time. Their support system feels useless because they don’t bother to solve issues or communicate properly.

It’s very frustrating when a financial service provider keeps delaying, ignores support requests, and does not provide any real solution. Based on my experience, Payeer has behaved in a way that feels untrustworthy and unsafe, and I can’t recommend it to anyone who cares about their money.

I hope they improve their customer support, but as of now, my experience with Payeer has been terrible.

Payeer froading many people, support keep silience, no replies to my documents. No chance to withdrawal your money, everything blocked

Trustpilot Review – PAYEER IS HOLDING $2800+ OF MY MONEY HOSTAGE FOR 4 DAYS – NO RESPONSE! 1 star – URGENT WARNING TO ALL USERS Payeer locked my entire account on November 1, 2025 with a sudden “verification required” notice. I uploaded all requested documents (Source of funds ) within 6 hour – system confirmed receipt.4 DAYS LATER:
ZERO updates
NO email
Support ticket #: 6872371 ignored
Live chat offline or bot-looped
$2800+ completely frozen – can’t withdraw, transfer, I can only view my balance, I have bills due, clients waiting, and no access to my own money. This isn’t “verification” – this is financial imprisonment.Payeer, FIX THIS NOW or release my funds immediately. Your silence is theft by another name.@Payeer_Support
– RESPOND PUBLICLY. I’M NOT THE ONLY ONE.
(Will update if they ever reply – but 96+ hours of radio silence says everything.)DO NOT TRUST PAYEER WITH YOUR MONEY.
Use alternatives that don’t vanish when you need them most.

They blocked my account, asked for AML, as soon as I provided everything, their support stopped responding. Basically, they are stealing my funds.

I have been using this service since 2015 and everything has been fine. But two days ago, I wanted to deposit 124 USDT into my Payeer wallet. The transaction has been pending for two days now. It is visible in my account, but the funds have not been credited. Support is silent, and no one has responded. It seems that the service has turned into a scam.

They have become a global fraud network. It's very sad, I had been using it safely for a long time. I trusted them.. I guess they got punished after some issues, and now they have no choice but to seize the money of normal, small-budget users. They freeze accounts and seize your money by demanding irrational and illogical things. They have demands that are contrary to the nature of cryptocurrency and impossible for users to respond to. For example, someone sent you $200 at a certain time, or you have earnings or sales. They ask you for the source of this. They tell you to attach documentation regarding the source of these funds. What, my friend? Do I look like a drug dealer with a daily volume of 50,000 dollars? My monthly volume is only 2,500 dollars at most.

They stole people's money with request that could never be fulfilled. Furthermore, I had fully disclosed the sources of my funds. Despite this, they are demanding documentation related to even a single crypto transaction. Because their goal is never to give you your money back. It's to steal it!

Shame on them...

Payeer is an online payment gateway and e-wallet that has slowly become popular among freelancers, crypto users, small online merchants, and people who need low-friction cross-border transfers. One of the biggest advantages of Payeer is that it supports both traditional currencies (USD / EUR / RUB) and multiple crypto currencies in a single account. This makes it convenient for users who switch between fiat and crypto regularly and want an easy way to convert, store, or withdraw their funds.
The sign-up process is straightforward: you only need basic information, and the KYC verification is not overly complicated compared to many competing platforms. The platform interface is also quite clean and mobile-friendly. Another plus is that Payeer works in many countries where PayPal, Venmo, or Cash App are not supported or have restrictions.
However, there are some downsides that users should be aware of. First, Payeer fees vary heavily depending on the payment method and the direction of the transaction — crypto withdrawals especially can feel expensive. Second, customer support response is not the fastest. Some users report that ticket replies can take days. In addition, there is no strong consumer protection like charge backs, which is normal for crypto-compatible platforms, but beginners must understand this before sending funds.

All my money blocked.

This has been my favorite service since 2018.

But the way they're acting now is simply criminal, it's fraud.

The support team is simulating AML checks.
They start making absurd demands, like proving the origin of cryptocurrency that was transferred to them many years ago.

They write something like "show me a video of ALL the withdrawals from websites that match the deposits". For almost 8 years of account existence, where it's impossible to even get a full deposit history in a single file(!) It's a complete circus.

But if you start proving it, making videos from exchanges you can remember, they simply stop responding.

In reality, they are not interested in any AML checks. My friend who work in the AML industry can't even find their compliance.

Sanctions haven't taken effect yet, so they could and should allow everyone to withdraw their funds. But they've frozen them.

If you can't pay your clients their money, you're bankrupt. But if you're simulating AML checks to avoid paying, you're also a fraud.

UPDATED INFO: they already blocked my IP because they couldn't respond to my proof of the source of my funds in their fake "AML check".

UPDATED INFO Yes, they eventually unblocked my IP and account, which contained my honestly earned money. But I spent a lot of time and effort just to get my OWN money and withdraw it, losing money on their internal exchange.

They used to be one of the best. Now they’re just bullies like every other exchange out there. They’re asking me to verify my 8 year old crypto just because they can and that’s how they feel today. It’s a common tactic to keep as much crypto for themselves as possible, since due to EU rules Russian citizens won’t be able to withdraw their crypto. Funniest thing is I’m not even an EU or Russian citizen.

I’ve started legal action against them, so we’ll see how this goes.

Hello everyone!

Due to sanctions, PAYEER is ceasing operations in Russia and the EU, with services ending on November 24th of this year. Meanwhile, the service has decided to conduct a farewell AML/KYC check even for previously verified users, including me. For over a week, Payeer has been demanding documents and certificates regarding the origin of funds, transaction history, the legality of the funds in the wallet, etc., and as soon as they are provided, support keeps asking the same questions over and over again!

At the moment, I can't unblock my account (and what's your account if you can lose your funds in an instant under trumped-up pretext). The documents keep circulating, and the response from support (if you can call it that) is every 20-72 hours! By all indications, this company is engaged in AML terrorism.

I strongly advise against using this service for anyone who hasn't been sanctioned and who plans to use this company for their own purposes and goals. You'll deeply regret it when this payment system's compliance department gets to you. Also, for those who have suffered from AML/Peer terrorism, there's a group on Telegram called PAYEER 2411.

Complaint Against Payeer: Account Block and Withholding of $25,000
Title: Payeer froze my account with $25,000, ignored my full verification, and is demanding I withdraw funds by November 24th without giving me access. This is fraudulent!
Rating: ⭐ (1 star)
I am Podolian Vladislav, a verified user of the Payeer payment system, wallet number P1066373695.
My account, holding a significant balance of $25,000 USD, has been unfairly blocked (frozen) by the Payeer administration.
Timeline and Facts:
1. Payeer blocked my access to the funds, citing the need to complete KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures, requesting documents to confirm my identity and the legal origin of all funds in the account.
2. I fully and promptly provided all requested documents, including identity verification and official documentation confirming the legitimate source of all funds.
3. Since submitting the documents, Payeer has ceased all communication. I have received neither confirmation of successful verification, an official rejection, nor any explanation for the continued account block. Their customer support is completely unresponsive and ignoring my attempts to contact them.
4. The shocking issue: When I try to log in, I see an automatic notification that I must withdraw my money by November 24th. However, the account remains blocked! Payeer is actively preventing me from withdrawing the very funds they are demanding I move by their stated deadline. This appears to be a deliberate and calculated effort to unlawfully withhold funds.
My Main Grievance:
Payeer is not only denying access to my legally confirmed funds but is also deliberately concealing the identity of its financial regulator. I have repeatedly requested the name of the supervisory authority to file an official complaint regarding this unlawful block, but Payeer refuses to provide any regulatory details.
I demand the immediate unblocking of my account P1066373695 and the ability to withdraw my legitimate $25,000, or the prompt provision of their regulator’s official contact information for arbitration.

I require a public response from official Payeer representatives.

THIS IS A SCAM! THEY STOLEN MY MONEY. THEY DON'T FOLLOW THEIR OWN RULES, THEY TAKEN MY MONEY FOR THEMSELVES

My funds were frozen without any notification! I provided all legal information but no response from support.

Excellent service!
I've been using Payeer for quite some time, and I'm very satisfied with their service. The platform is easy to use, fast, and supports multiple currencies, which makes transactions smooth and convenient. Deposits and withdrawals are processed quickly, and customer support is helpful whenever I have a question. Overall, a very reliable payment system for both personal and business use. Highly recommended!

I had a few thousand dollars on an exchange; it was an anonymous account, and the funds were deposited through different transactions that all passed their AML checks. However, after the sanctions on the 28th, my Payeer account was blocked. First, they requested identity verification (I provided all documents), then proof of income (I also provided all documents). Now they want proof for each individual transaction, which is unclear how to provide since the purchase documents no longer exist. And the exchange refuses to return the money, even though they have no legal right to request bank account records.

support doesn't answer, just stole money. scammers

Hi.

Since the beginning of 2025, the problem with disabling various payment systems has begun. Previously, there was withdrawal to bank cards, Volet, Perfect money and Paypal. Only the cryptocurrency remains.
Since the end of October 2025, mass blocking and re-verification of users has begun. In addition to the verification issue, it is required to confirm receipt of each transfer to Payeer. That is, since 2018, there have been no problems after verification, and since 2025 they have been interested in it. In the beginning, screenshots were required, then videos, and then it got worse. Support takes a long time to respond. This applies to residents of various countries from the UK, ending with Russia and even Ukraine. Please pay attention.

It's all starting to look like a scam project or a payment system.