I have purchased in the past from the now closed Birmingham store so went straight to this company for my new purchase. Just received my pearl ear rings. My original choice were unfortunately out of s... See more
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See what reviewers are saying
We have purchased over the years a number pearls in various setting from the Pearl Centre when it was based in the Birmingham. Quite disappointed when told the Centre had closed but more importantly... See more
Company replied
Laura gave me a great service from beginning to the end. I've had lost an earring that I've bought at Pearl Gallery a few years back and she managed to match the remaining one to form a perfect pair.... See more
Company replied
I bought a pair of pearl earrings for my mom as Christmas present. Came literally next day; very happy with the delivery because it’s free of cost and got delivered next day! Didn’t expect the certifi... See more
Company replied
Company details
Written by the company
The United Kingdom's leading pearl jewellery specialist. We cut out the middleman, importing our pearls directly from reputable traders and growers in the Far East.
Contact info
Unit 1 Bulls Marsh, EX36 4LQ, South Molton, United Kingdom
- +44 0330 174 7540
- sales@pearlgallery.co.uk
- pearlgallery.co.uk
Very helpful responses to my questions
Very helpful responses to my questions. Delivered quickly. I'm very happy with my purchase
September 28, 2023
Excellent prompt service and great…
Excellent prompt service and great quality pearls
September 19, 2023
You answered queries so that they could…
You answered queries so that they could be understood easily so that making a choice was made easier. Really good value and item when received was just what wanted.
August 13, 2023
Service and item purchased
The gentleman helping me with my queries with regard to size, length etc was super efficient. He phoned me back speedily. The earrings are also stunning! I am delighted with them. Thank you.
August 9, 2023
Excellent Service
My order arrived super fast and was exactly what I was expecting. Quality looks fantastic and cannot wait to give them to my wife. Will definitely use again
July 18, 2023
Lovely tie pin
Lovely tie pin. Excellent customer service and personalised approach. Thankyou.
June 20, 2023
Completely beautiful piece
Completely beautiful piece. It exceeded my expectations beyond measure and I’ve been wearing my pendant daily!
Exquisite design, details and quality. Couldn’t be happier!
May 25, 2023
Very pleased
I’m very pleased with my beautiful pendant. My contact with Pearl Gallery was very positive and delivery was quick.
May 8, 2023
Very helpful & knowledgeable
I needed to buy some matching earrings for the pearl necklace I bought my wife for our 30th Wedding Anniversary. I called the proprietor who was very helpful and described exactly what was needed to make sure the two sets of pearls matched. Additionally, delivery was fast and secure. Highly recommended!
March 29, 2023
Great company to deal with
Great company to deal with. The cufflinks are beautiful. Lovely box and fast delivery.
February 11, 2023
Reply from Pearl Gallery
Thank you for your positive feedback. We're thrilled to hear that you had a great experience with our company and that you're pleased with the Pearl Cufflinks that you purchased from us.
We take pride in offering high-quality pearl jewellery and ensuring that it is presented beautifully. It's great to hear that you're happy with the box that the cufflinks came in.
We understand that shipping internationally can sometimes be a concern, but we're pleased to hear that your delivery was fast and efficient all the way to New Zealand.
Thank you for taking the time to share your feedback. We value your business and look forward to serving you again in the future.
The necklace was smaller in length than…
The necklace was smaller in length than I expected. It is a gift to my sister and am not sure if it will fit her.
January 31, 2023
Reply from Pearl Gallery
Thank you for sharing your feedback with us. We're sorry to hear that the necklace you received was shorter in length than you expected, and that you are unsure if it will fit your sister.
We would be happy to exchange the necklace for the correct length. Please note that upon reviewing your order, we see that the supplied length was selected at the time of purchase. We understand that it can be challenging to determine the right size, especially when shopping for someone else. Our team is always happy to help with any sizing questions to ensure that you get the perfect fit.
Please contact us to arrange the exchange, and we will do our best to assist you. We want you to be completely satisfied with your purchase, and we appreciate your business.
Thank you for choosing to shop with us, and we look forward to helping you with the exchange.
The service was great
The service was great; the problem was that the goods provided did not match the picture on the website. However, the returns process was simple and every promise in terms & conditions was fulfilled.
December 17, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience with our service and that the returns process was simple and hassle-free.
We apologise for any disappointment caused by the pearls you received not matching the photograph on our website. Please note that pearls are natural products and no two pearls look exactly the same. This is especially true for baroque pearls, which, by their very nature, are extremely unique in their shape, size, and color. These natural variations can result in differences between the photograph and the product received.
We appreciate your understanding and patience as we worked to resolve the issue for you. We are committed to ensuring that our customers have a positive experience with our products and services. We take feedback seriously and will use your comments to improve our processes and ensure that we provide accurate and helpful product descriptions.
Thank you for choosing to shop with us. We look forward to serving you again soon.
Granddaughters' pearl gifts.
Website very easy to use; pricing with or excluding clasps in necklaces could be a bit clearer.
Other than that, no problems at all.
My daughter, the recipient for her three young daughters and to be received when they are much older, is very discerning and thought the latest set were lovely, as were the earlier ones.
December 11, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our website easy to use, and that you are happy with your purchase for your daughter and granddaughters.
We appreciate your comments about pricing and understand the importance of providing clear and accurate information to our customers. We will review how we can make it clearer when it comes to including or excluding clasps in necklaces. We're always looking for ways to improve our customer experience, and feedback like yours is invaluable in helping us do that.
We're thrilled to hear that your daughter and granddaughters love the necklaces, and we hope that they will cherish them for years to come. If you have any further feedback or suggestions, please do not hesitate to let us know.
Thank you for choosing to shop with us, and we look forward to serving you and your family again soon.
My mom is very pleased with her new…
My mom is very pleased with her new pearl earrings. They matched up to the necklace she purchased first brilliantly. The quality is excellent and very pretty! Thanks again for great customer service 🥰
December 6, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that your mom is pleased with her new pearl earrings and that they match her previously purchased necklace brilliantly.
We're also delighted to hear that the quality of the earrings exceeded your expectations and that they are very pretty. We take pride in offering high-quality products, and it's always great to hear when our customers are happy with their purchases.
Thank you for your kind words about our customer service. We strive to provide the best possible experience for our customers, and it's wonderful to hear that we have succeeded in doing so for you and your mom. If you have any further feedback or suggestions, please do not hesitate to let us know.
Thank you for choosing to shop with us, and we look forward to serving you and your family again soon.
Hanadama Akoya pearl necklace
Absolutely amazing customer service , above and beyond what you would expect. Beautiful product. Highly recommend. Shipped safely under plain cover
December 3, 2022
Reply from Pearl Gallery
Thank you for your kind feedback. We are delighted to hear that you had an excellent experience with our customer service team and that we were able to exceed your expectations.
We're also glad to hear that you love the hanadama pearl necklace. We take pride in offering high-quality pearl jewellery and ensuring that they are shipped securely to our customers. It's great to hear that you are happy with your purchase and that you would highly recommend us.
Thank you for taking the time to share your positive experience. We value your business and look forward to serving you again in the future.
Just what you expect
I recently purchased a necklace & earrings from Pearl Gallery. I did have reservations about buying on line, I need not have worried Trevor at Pearl Gallery provided images,accurate descriptions ,expert help & advice through telephone conversations. The delivery was quick and efficient.I would be happy to recommend Pearl Gallery to anyone wishing to purchase beautiful Pearl jewellery.
November 22, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you recently purchased a necklace and earrings from our online store, and that you were delighted with the service that you received.
We understand that purchasing jewellery online can be a concern, which is why we always aim to provide detailed images, accurate descriptions, and expert advice through telephone conversations to ensure our customers have a clear idea of what they are purchasing. It's great to hear that our efforts have paid off in your case.
We're glad to hear that your delivery was quick and efficient, and that you were happy with your purchase. Thank you for recommending Pearl Gallery. We truly value your business and look forward to serving you again in the future.
Reply from Pearl Gallery
I'm glad to hear that you find the pearl beautiful! It's always a pleasure to hear positive feedback from our customers. We strive to provide high-quality products and exceptional customer service, and it's great to know that we've succeeded in meeting your expectations. If you have any questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Excellent pearls and customer service
I bought a necklace and earrings for my wedding from here and emailed a few questions which were answered very quickly and helpfully. I stupidly forgot to apply the 10% discount code for first time purchases at the checkout, but after emailing they very generously decided to refund me the 10% as the pearls were for my wedding. They were obviously not obliged to do this so I was very grateful. The pearls have now arrived (very fast delivery) and they are beautiful - I am so pleased with them and can’t wait to wear them on my wedding day. I would highly recommend Pearl Gallery.
October 19, 2022
Unprompted review
Reply from Pearl Gallery
Thank you for sharing your wonderful experience with us. We're delighted to hear that you purchased a necklace and earrings for your wedding from our store, and that we were able to assist you with your queries in a helpful and prompt manner.
We understand that every detail counts when it comes to wedding planning, and we're pleased to have been able to offer you the discount that you missed during the checkout process. We're thrilled to hear that you received your order very quickly and that you're pleased with the beautiful pearls that you received.
Thank you for recommending Pearl Gallery to others. We truly appreciate your business and wish you all the best on your wedding day. Please do not hesitate to contact us again if you need any further assistance in the future.
Great service and looks great on.
October 8, 2022
Reply from Pearl Gallery
Thank you for your positive feedback! We're thrilled to hear that you are happy with the pearl jewellery that you purchased from us.
At Pearl Gallery, we take pride in offering high-quality pearl jewellery and excellent customer service. It's great to know that we were able to provide you with a great shopping experience.
Thank you for choosing Pearl Gallery. We appreciate your business and look forward to serving you again in the future.
Received today a nice little pair of…
Received today a nice little pair of drop pearl earrings from the pearl gallery and the service and experience was has good as my last purchase of my pearl necklace. I definitely recommend the pearl gallery website.
Thank you very much to trevor for his outstanding service.
October 12, 2022
Unprompted review
Reply from Pearl Gallery
Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that you received your pair of drop pearl earrings from us and that you had a positive shopping experience.
We take pride in offering high-quality pearl jewellery and excellent customer service, and it's great to know that you have had a good experience with us twice now. Thank you for recommending our website to others.
We will pass on your kind words to Trevor, and we're sure he will be thrilled to hear that he provided you with outstanding service.
Thank you for choosing Pearl Gallery, and we look forward to serving you again in the future.
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