I have purchased in the past from the now closed Birmingham store so went straight to this company for my new purchase. Just received my pearl ear rings. My original choice were unfortunately out of s... See more
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We have purchased over the years a number pearls in various setting from the Pearl Centre when it was based in the Birmingham. Quite disappointed when told the Centre had closed but more importantly... See more
Company replied
Laura gave me a great service from beginning to the end. I've had lost an earring that I've bought at Pearl Gallery a few years back and she managed to match the remaining one to form a perfect pair.... See more
Company replied
I bought a pair of pearl earrings for my mom as Christmas present. Came literally next day; very happy with the delivery because it’s free of cost and got delivered next day! Didn’t expect the certifi... See more
Company replied
Company details
Written by the company
The United Kingdom's leading pearl jewellery specialist. We cut out the middleman, importing our pearls directly from reputable traders and growers in the Far East.
Contact info
Unit 1 Bulls Marsh, EX36 4LQ, South Molton, United Kingdom
- +44 0330 174 7540
- sales@pearlgallery.co.uk
- pearlgallery.co.uk
Happy with order thanks so much
September 2, 2022
Unprompted review
Reply from Pearl Gallery
Thank you for your message! We're delighted to hear that you are happy with your order. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We appreciate your business and hope you enjoy wearing your pearls!
What a phenomenal service
What a phenomenal service - I live in Australia, but I wanted to order a pearl necklace for my niece in the UK, and sent a message asking for advice. I got an answer almost immediately. Not only that, but they very kindly agreed to gift wrap the necklace so that she could open it on the big day. 11/10 for the Pearl Gallery!
August 25, 2022
Reply from Pearl Gallery
Thank you for your wonderful feedback! We're so happy to hear that you had a great experience shopping with us all the way from Australia, and that we were able to provide you with helpful advice and gift wrapping for your niece's special day. We appreciate your kind words and hope that your niece enjoys her new pearl necklace. Please don't hesitate to contact us if you need any assistance in the future. Thanks again for choosing Pearl Gallery!
Great quality and service
Wanted a pearl anniversary gift for my husband and found some black pearl cuff links on this website. They arrived within a couple of days recorded delivery and I’m really pleased with quality. Heavy silver shanks and the pearls are beautiful!
August 19, 2022
Reply from Pearl Gallery
Thank you for your review and we're thrilled to hear that you're happy with the quality of the black pearl cufflinks you purchased for your husband's anniversary gift. We take pride in our products and services, and we're delighted to hear that you received your order promptly and in good condition. Thank you for choosing Pearl Gallery for your special occasion. We hope to have the pleasure of serving you again in the future.
A returning customer
I am a returning customer
I had made a few purchases from the store at the jewellery Quarter
To my disappointment when I visited the store it had closed down and set up online!
Armed with a Phone number, I got in touch and was directed to the online store
I found the item I was looking for
Proceeded to the checkout
Paid for my items
And relieved them a few says later
Pleased with the items, and happy to recommend them to anyone
I will return
Regards
Dennis.
August 15, 2022
Reply from Pearl Gallery
Thank you for taking the time to leave this review, Dennis! We're sorry to hear that you were disappointed to find our physical store closed, but we're happy to hear that you were able to easily find what you were looking for on our website. We appreciate your continued support and look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thanks again!
Great experience
Great experience: lovely earrings delivered next day with no issues at all.
August 3, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience shopping with us and that you are happy with your earrings. We take pride in providing our customers with high-quality products and excellent service, and we are glad that we were able to meet your expectations.
Thank you for choosing Pearl Gallery, and we look forward to serving you again in the future.
Pearl necklace purchase
Contacted Trevor at Pearl Gallery and arranged a Zoom call, where we went though types of pearls, what to look for and then some necklaces which we were available to purchase.
We decided to purchase a pearl necklace and this was dispatched the next day by registered post and arrived the following day, nicely boxed with a certificate of authentication,
We were extremely pleased with the Pearls which were of excellent quality and lustre
July 28, 2022
Unprompted review
Reply from Pearl Gallery
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our Zoom consultation helpful in choosing the perfect pearl necklace, and that you were pleased with the quality of your purchase. Our team takes pride in providing exceptional service and offering only the finest pearl jewellery. If you ever have any questions or need assistance in the future, please don't hesitate to contact us. We appreciate your recommendation and look forward to serving you again!
Excellent and friendly service
Excellent and friendly service, and great selection of beautiful pearls. I was a bit apprehensive at first of buying pearls online, but the online consultation was very helpful and the business owners very responsive on chat and email. I am very happy with my purchase and I look forward to my next "visit". Thank you!
Stefanie
June 15, 2022
Reply from Pearl Gallery
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you had an excellent experience with our service, and that you found our selection of pearls to be beautiful.
We understand that buying pearls online can be a daunting experience, and we are glad that our online consultation was helpful and our team was responsive to your questions via chat and email. We are happy that we were able to make your purchasing experience smooth and enjoyable.
We appreciate your kind words and are thrilled that you are happy with your purchase. We look forward to welcoming you back to Pearl Gallery in the future!
Brilliant service and the pearls are…
Brilliant service and the pearls are amazing. Trevor was really helpful.
June 12, 2022
Reply from Pearl Gallery
Thank you for taking the time to leave a positive review of your experience with Pearl Gallery. We are thrilled to hear that you found our service to be brilliant and that you are happy with your amazing pearls. It is always our goal to provide the best possible service to our customers, and we are glad to have exceeded your expectations.
We appreciate your kind words about Trevor and his helpfulness. Our team is always ready to assist our customers in finding the perfect pearls that meet their needs and preferences. It is great to know that our efforts were successful in helping you find the right pearls.
Thank you again for choosing Pearl Gallery, and we look forward to serving you again in the future.
Helpful and efficient
Helped quickly sort a website glitch, Pearls arrived fast and carefully wrapped.
May 27, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your feedback with us. We're glad to hear that we were able to quickly resolve the website glitch and that your pearls arrived fast and well-protected. We always strive to provide the best customer experience possible and we're happy to have been able to assist you.
If you have any further questions or concerns, please don't hesitate to contact us. We are always here to help and provide the best service possible.
Thank you for choosing Pearl Gallery and we hope you enjoy your pearls!
Earrings are beautiful
Earrings are beautiful. The pearls match perfectly. Price is very reasonable and queries were answered quickly and efficiently. It was great to receive them,as promised, the following day. Excellent.
May 20, 2022
Reply from Pearl Gallery
Thank you for taking the time to leave a review of your recent purchase from Pearl Gallery. We are thrilled to hear that you love your earrings and that they match perfectly. We strive to offer high-quality pearls at reasonable prices and it's great to know that you found the price to be fair.
We are also glad to hear that we were able to answer your queries quickly and efficiently. Our team is always happy to assist our customers in any way possible.
Thank you for choosing Pearl Gallery, and we hope to have the pleasure of serving you again in the future.
Really helpful
Really helpful, was able to match, mount and send me pearl earrings by the next day, after a 2pm phone call. Many thanks
May 19, 2022
Reply from Pearl Gallery
Thank you for taking the time to share your positive experience with us. We're delighted to hear that our team was able to assist you in a timely manner and provide you with the perfect pair of pearl earrings that you were looking for.
At Pearl Gallery, we strive to provide our customers with the highest level of customer service and product quality. We're glad to hear that you were satisfied with the matching, mounting, and delivery of your earrings within a short timeframe.
Thank you again for choosing Pearl Gallery for your pearl jewellery needs. We look forward to serving you in the future.
Our recent purchase!
Our recent purchase!
We recently purchased a pearl necklace & earrings. Trevor & his wife were extremely helpful & informative. The transaction was seamless & we are delighted with our purchases.
April 14, 2022
Unprompted review
Reply from Pearl Gallery
Thank you for your feedback! We're thrilled to hear that you had a seamless transaction and that you are delighted with your pearl necklace and earrings. We always strive to provide the best service possible and we're glad that Trevor and Julie were able to be helpful and informative during the process. If you ever need anything else, please don't hesitate to reach out to us.
Reply from Pearl Gallery
Thank you for your feedback, it's great to hear that you were happy with our service and that your pearl jewellery arrived promptly. We work hard to ensure that all of our customers receive their orders in a timely manner and that they are satisfied with their purchases. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to let us know. We appreciate your business and hope that you will shop with us again in the future.
Easy to deal with, really happy with my purchase
Trevor was very easy to deal with; he answered all my questions very quickly & provided me with extra images so I could inspect them more carefully. I was a little nervous about purchasing a Tahitian pearl without seeing it in the flesh & somewhat sceptical about buying through one of the bigger sites that come up in the Google searches, based on reading reviews of such sites on various Pearl forum sites. For that reason & after quite a bit of research (and procrastination) I chose to go with a UK based, independent, specialist pearl jeweller & I'm glad I did. I felt very assured by the whole process and am really pleased with the piece that I ended up buying. It was made to order by Trevor, a variation of one of the pieces already on the Pearl Gallery site. Based on my experience I'd have no hesitation in recommending them. Just in case you're wondering I am actually a real person & I'm not being paid to write this review either.
March 18, 2022
Reply from Pearl Gallery
Thank you so much for taking the time to share your positive experience with us. We're thrilled that we were able to answer your questions and provide you with the extra images you needed to make an informed decision. We understand that buying pearls online can be a bit daunting, which is why we strive to make the process as smooth and transparent as possible. We're glad to hear that you felt assured by the process and that you are happy with the piece you purchased. We appreciate your support and recommendation and hope to work with you again in the future.
Great service, lovely jewellery
I wanted to treat myself, but I was unsure about what I exactly wanted. Thus, I had to ask a few questions about pearls, sizing etc. I received a great advice, and the customer service was outstanding. The delivery was fast, and my bracelet is even more beautiful in person than in the photo. A very happy customer, already thinking about a matching necklace…
March 5, 2022
Reply from Pearl Gallery
Thank you so much for sharing your positive experience with us! We are thrilled to hear that our customer service and advice was helpful, and that you love your new pearl bracelet. We take great pride in providing excellent service to our customers, and it's always wonderful to receive feedback that we have succeeded in doing so. We would be more than happy to assist you with finding a matching necklace when you're ready to treat yourself again. Thank you for choosing Pearl Gallery, and we hope to see you again soon!
Reply from Pearl Gallery
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you are happy with our quick service, packaging, and presentation, and that the quality of met your expectations. We strive to provide our customers with the best possible experience when shopping with us, and it's always great to hear when we succeed. We hope to have the pleasure of serving you again in the future.
Excellent service
Beautiful pearls, superb polite service, received it the very next day.
Thank you.
February 8, 2022
Reply from Pearl Gallery
Dear Customer,
Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with our service and that you love your beautiful pearls. We always strive to provide the best quality products and exceptional service to our customers, and we're glad to hear that we met your expectations.
Thank you for choosing us for your purchase and we look forward to serving you again soon.
Very impressed with the speed of…
Very impressed with the speed of delivery & my ring is really lovely plus, it’s a very close match to the necklace I wanted it to be paired with!
February 8, 2022
Reply from Pearl Gallery
Thank you for taking the time to leave us your review. We're thrilled to hear that you're happy with the speed of delivery and that the ring you received is really lovely. We're glad that it's a close match to the necklace you wanted to pair it with.
We appreciate your business and we hope to have the opportunity to serve you again in the future.
Reply from Pearl Gallery
Thank you for your lovely feedback! We are thrilled to hear that you are happy with your pearl jewellery and our service. We pride ourselves on providing high-quality products and excellent customer service, so it's always great to hear that our efforts are appreciated. Thank you for choosing Pearl Gallery for your pearl jewellery needs, and we look forward to serving you again in the future!
Excellent Process
Excellent Process. We have shopped many times at your store in Birmingham and were so disappointed to find it closed when visiting last week. My apprehension ordering online was unnecessary, It was an easy process and received both my necklace and earrings bought for my birthday within the day.
Excellent website, easy to navigate, beautiful products
~Thank you Pearl Gallery~
January 24, 2022
Reply from Pearl Gallery
Thank you for taking the time to leave this lovely review! We're so glad to hear that you enjoyed the online shopping experience just as much as visiting our store. We are sorry for any inconvience caused by our Birmingham location no longer being available, but we're glad we were still able to provide you with excellent service online. Our team takes pride in offering high-quality products and an easy shopping experience for our customers, and we're thrilled to hear that we were able to meet your expectations. Thank you for choosing Pearl Gallery, and we hope to see you again soon!
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