PelaReviews 

Everything was handled easily and quickly through the online warranty process. However, it would have been more helpful to have been able to contact a customer service representative by phone rather than through email.

I bought the wrong accessory from Lomi and obtained a return and refund without hassle. The process was quick and simple.
I own a Lomi 1 and subscribe to their membership. I found their service and products very good so far.

I've had my lomi for a couple of years. Recently when I had an issue the team was right on it.

Love my lomi. Loved the customer service.

quick response on out of warranted broken bucket for Lomi 1

I recently purchased the new Lomi 3 home composter, and overall, I am incredibly happy with the product and my experience with the company.
The Lomi 3 is a significant improvement in look and size over previous models. It sits beautifully and discreetly on my kitchen countertop. It functions wonderfully, and I use it 2 to 3 times a week. I store the compost for my garden and share the extra with my neighbors. I am so happy with this version that I gifted my older model to my brother.

That said, I did run into an issue with the charcoal filter compartment door on the back of the unit. It was very difficult to open the first time I used it, and even harder the second time when the filter needed changing.

I contacted the company for advice and received a prompt response from a customer service representative named Michael MacDonald. Michael worked with me to figure out a solution immediately. He scheduled a FedEx delivery and pickup for a replacement unit right away. I was pleasantly surprised not to have to wait weeks or months for a resolution.

I don't think I have experienced this kind of efficient and helpful customer service in a long time; it was truly refreshing. Michael’s emails were clear and walked me through the entire return and replacement process seamlessly.

I am thrilled that the replacement unit's compartment door opens with ease, and I am happy once again. I love this product and rate the company's customer service an A+!

Everyone was awesome and helped me out with my problem

The support team is helpful and quick with responding to inquiries. The product is great, I feel much better about putting food waste in the Lomi vs the garbage.

I love my Lomi and with the results of what I get from my food scraps my garden this year was awesome because I got a lot of tomatoes and butternut squash so I can’t wait till next year to see what I get and also it’s great. I can use the dirt with my other stuff outside growing and my indoor plants.

Lomi is a trustworthy company with excellent customer service. They truly stand behind their product. Even though my machine was well out of the warranty period, they replaced the bucket for me at no charge because "they didn't want me to lose the ability to keep recycling and making soil for my garden." Unfortunately it is rare to find a company that puts the customer ahead of the profits but the Lomi company clearly does that.

Communication was great and they Lived up to the terms of the warranty. That’s all a consumer can really ask for

Product and support is always top notch. Cant ask for more when you always get quick replies and they help you out every time you have an issue.
Really appreciate this company.

Prompt attention to my query. Promise honored. Updates received.

I had a concern answered rapidly!!!

My fan died and Lomi replaced it under warranty.. Their response time was so fast and the replacement part came quickly. I appreciated the great customer service and I love my LOMI!!

I have been a proud customer since the beginning of their Lomi product in 2022. I use my Lomi almost daily to reduce waste. Absolutely love this product and the support from the customer service department.

You stand behind your product. Understand the problems that we may encounter and can help us solve them.

As Lomi composters are a new product, using them can have a fairly steep learning curve. The manual provided is helpful, but doesn't cover all possible problems. Through the email support service, staff provide clear advice and remain accessible if needed.

Great company. I got in on the ground floor, when Lomi was still an indieagogo project in development…..waited and waited for the 1st gens to finally hit the mail, and have loved it ever since. I’m now on the bloom, and the clear lid makes it even better. Customer service has always been excellent, and comprehensively resolves any problems I’ve had. Good stuff :)

The results are above my expectations. A cycle is longer than I thought. Not too loud. It does take quite a lot of counter space but it is good looking!!
Can't wait for the summer to use this.

Very compassionate and personal response to membership requests