PelaReviews 

Responsive, prompt, and shipped my replacement order the same day I placed the order. I've recommended Lomi to many friends.

Has some issues with automatic payment. Response from Lomi was fast and friendly. Highly recommend

This is a really good company. I've had little issues that had to be dealt with and they dealt with it and the Lomi product is really good. We've used it for many years and giving it away as gifts.

You can never be sure how good a company is until something goes wrong. Well, I had a fault with my Lomi and I was shocked at how wonderful & amazing the Support Team were! Technically, they were not obliged to help me with this particular device, but they didn't let the red tape get in the way, they understood that while it was outside of their official warranty, it was - by all instincts & normal understanding - appropriate to be covered by warranty. There aren't many companies out there who are this totally honest, reasonable & understanding.

I had issues with Lomi and customer service was super helpful and offered shipping replacement parts without hesitation. Thank you!

Best customer service ever! Very helpful and very responsive.

Lomi was extremely prompt and effective in helping me with my issue.

Love Lomi .. great product and service if you need anything later

Quick response and help navigating the warranty procedure.
Thank you…any product is only as good as the support…your support is top notch!

Quick response and very high efficiency. Will keep continue to support Lomi because of such a good customer service. Thanks :)

We have had the Lomi 1 for 5 years. The drive gear that connects the bucket to the turning mechanism of the Lomi device got stripped over time. When we checked with Lomi, they provided us a new bucket for free. Can’t wait to start using Lomi again. It’s such a great way to compost, and the dirt is terrific in our garden.

Lomi's customer service is timely, friendly and always helpful and kind. Thank you, Lomi!

The fan on my Lomi stopped working and the customer service was excellent. I was offered a replacement fan free of charge even though the Lomi was no longer under guarantee. Thank you!

Lomi was good for most of the time I had it (purchased October 2022, died September 2025). It was used maybe 2-3 times a week, more often in summer. Mostly it processed used coffee filters, brown paper, and fruit and veggie scraps -- nothing to mess it up. I didn't use the compost function too often, maybe five times total. In the last year the bucket broke and was replaced for free, but then the motor gave out. I was offered a discounted replacement but didn't take it. The Lomi was great while it lasted, but it shouldn't have died in less than three years. I hope that the newer (and pricier) models are more durable.

Reset of 10 seconds helped resolve the red light issue
Thanks

Wonderful customer service replacing broken parts -- warranty a bit pricy, but great customer service a result.

Customer service was fantastic to work with. Very responsive and resolved my issue quickly.

I was one of the first buyers of Lomi and I have not been disappointed. Customer service has been excellent, whether it was just a question how to do something or replacing a part. My Lomi worked well but for the first couple of years, then I noticed that the contents were sticking to the sides and bottom. I contacted customer support and they sent me a new inner container free. They honor their guarantee and support their customers.