Penicuik Home Improvements Reviews 

Mr and Mrs Platt.

We are very happy with our three windows which were installed last week.

The fitters were very professional and we love our windows.

Would recommend Penicuik and our Surveyor, KJ, explained everything to us to our satisfaction.

We love the sound insulation of our new windows.

Now we can’t hear people coming on to the drive!

DO NOT USE THIS COMPANY!!! YOU WILL LOSE YOUR GUARANTEE... My elderly parents paid thousands for previous work carried out by this company previous to August 17 before the company went into liquidation. They are now back up and running after changing their name to Clearwin Ltd t/a Penicuik Home improvements with one of the same Directors BUT all our work has no guarantee. They keep phoning on a monthly basis asking do they want more work as they still have my details on their system even though Insist they have only bought the company name ! GDPR doesn’t allow this which I have pointed out to them. Trying to get answers regarding our guarantee and getting nowhere as they don’t care they have our money! UPDATE- I have not heard a thing from customer care since this review although I have emailed on two
occasions !! ANOTHER UPDATE- still no response from customer care regarding the above, although I did receive a private message which only said ‘enjoy’ !!!! Shocking behaviour taking money from
OAP’s for a guarantee which they have never honoured, should be on rouge traders!

Excellent service from start to finish. Couldn't fault the installation team and great finish. Thanks

An efficient job from surveyors and installers. One complaint rapidly rectified without question or evasion. Sales staff appear to use a well rehearsed script that could benefit from pruning.

So there is no confusion! Contract Ref: U 010130
This started with a knock on the door by a young lady allegedly her first day, my partner took pity on her and subsequently we had a four hour sales pitch starting at £22,000 and finishing at £8,800 we declined.
A sales manager then attended and we settled on a price £6,601 which included the "ADMINISTRATION FEE". At this time we understood the job to take one day using two teams, although the installation team attempted to get a second crew. Didn't happen, we like others reporting here, found the installation team excellent that's why we fed them, we cannot say the same for the Aberdeen installation manager, who seems to think that being arrogant and forceful is a good way to treat customers.
As the job took two days, one being a Friday, noting we had already cancelled a Friday installation. Due to having to cancel obligations on the friday we retained £200.00 as compensation for the hastle and inconvenience.
The Aberdeen installation manager's response several weeks later was as follows. We have snagging elements mostly minor, having agreed on the 7th of August 2019 to undertake the replacement of some items. Within twenty minutes the same day, the manager declared he would not undertake the snagging, as there was no warranty or guarantee in respect of the products and work undertaken at our house, due to our retention of the £200.00.
We note our email of the 11th of July whilst works were ongoing advising that this was the action we were taking, noting no response, similar to the no response we have had to phone calls and further emails.
As a construction claims lawyer, I am somewhat underwhelmed by this, and have advised company to note the provisions of the CONSUMER PROTECTION ACT 2015, as well as other legislation they are in breach off, no response, as yet, I have offered to forward the sections and other legislation they are in breach off.

I invited them to discuss a price we could agree on, which we did, as far as I was concerned that was the price. However, next to the agreed price,of which had never been any mention, or discussion, was "Administration Fee" £349, as far as I was concerned that was inclusive in the agreed price. It was not until I went to get cash to pay for the work I saw that it was on top of the agreed price. I was going to cancel the deal until I saw that the 14 day period was up and could not cancel. So BEWARE of being caught that trap. However the contractors work was good enough,although 6 days late.

work is good, they said 10 year guarantee but one year £150 ,for 10 years £1500,really very disappointed ...

Very informative sales team. Only issue we had was when window booking date, staff never mentioned the rooms had to be completely cleared, due to the amount of dust create only told to remove blinds, curtains and give access to Windows. But window fitters were great came up with another plan, to reduce mess. Installation was fantastic, very happy with the new Windows and door. Would definitely recommend.

1. Early contradiction between Penicuik and contractor (JobWorthDoing) as to who compensates apparent error in window measuring/manufacture, one passing the blame to the other. Customer caught in the middle, final compensation made by contractor (perhaps being billed to Penicuik internally?). 2. Seven out of twelve window/door installations had measurement / manufacture faults, five requiring part remanufacture. 3. Over six months for full installation (originally programmed for 3 days) - far too long!! 5. Poor customer communication - eg. no reply (after being requested) given to lack-of-progress email of 10-12-18.

On balance, would not recommend.

However, top notch A1 service from joiner Mike from Halkirk.

Brilliant service
Brilliant fitter

From start to finish excellent service, they even managed a last minute change to my patio doors.

Beautiful windows ,great customer service ,the guys who did the work got on with the job they cleaned up after the windows were put in , no mess ,thank you everyone 😊

Arrived on time and fitted large picture window, door and side panel window. No problems and they tidied up as well.

Sales rep was very nice to deal with, and the delivery men very good to.my corner sofa and cuddle chair is lovely very pleased.

Very efficient and professional and left our spotless

Had my windows fitted in April 2019 as well as front doors. Excellent job, guys turned up on time and were done the same day without compromising on quality

Melchiades Menezes

Very pleased with the windows and the look of them. Good service from Graham and Dave. I would recommend Penicuik Home Improvements.

Had windows fitted in November 2018 and during a storm in the following March i noticed that one of the windows was leaking so phoned to see what they would do about it.... long story short... to date i have called them 8 times had 2 visits, first said he'd improved the drainage ???? the second just took pictures, I have since been in touch with trading standards and as advised by them i have sent a recorded letter enclosing pictures of the problem ..... 4 weeks later still no word from them... just wish i hadn't paid them in full at least then i might have some leverage.... very disappointing service ... still waiting and now we're in to July 2019

I was apprehensive about having double glazing installed but I was over the moon with the windows. Thanks to Brian and Ally and their team everything went very well. The guys were polite, friendly, respectful and obviously knew what they were doing. I would recommend this company to anyone. Well done to all concerned!

Sonia McLaughlin

The refund policy from this company is very poor. We ordered windows only to find that they could not supply so contract was cancelled. From the point where the contract was cancelled it took them over a month to refund my money.My advise is not to give this company an Admin fee and deposit (admin fee is not refundable if you cancel). I made several phone calls to customer services about this and each time was waiting in a Q for a minimum 10 minutes each time. I was lucky and got all my money refunded as they cancelled.
I have now had new widows fitted by another company no admin fees no deposit required.