Penicuik Home Improvements Reviews 

Absolute nightmare door cracked intress free if paid one year now trying to add 1,444 they are on 28 days notification and going to tabloids not the way to treat a dying cancer patient

Had 6 windows and 2 doors replaced and fitted by Penicuik about 4 weeks ago and thought their workmanship excellent.Very professional and polite workmen,done a great job and left the house very clean and tidy after they had finished all work.very happy with whole experience.Well done lads.

At first all was well only thing wrong was there was no vent for the bathroom window the fitter said eather he or a rep would drop it of next few days but that never came then the manager called to check our experiance he too said he would bring the vent but still nothing then another 2 people on the phone said "I will take a note of that" however still nothing i recived another call after i sent an email to there site and same story its now a few months later winter is starting an my bathroom is still freezing time to buy my own dam vent

Recently had a new front door installed by Craig Cameron, looks great and installer was really good- polite, friendly and tidied up the mess! Thank you!

Louise Davidson contract: 0010249

Tuesday morning 9.30 Ian Smith came to instal a new front door, it looks great, he also tidied up all the mess and cleaned the door of factory marks. When we came to pay the outstanding balance there was a slight discrepancy between the final statement and the price we were quoted by the Agent, but a call to head office soon sorted that little problem out. So very happy with the outcome.

Contract No u009469

We got a conservatory quote early September and the only question we asked was "will it be done for Xmas?". A resounding "yes" from the salesman, no ambiguity. 3 months later, we are still waiting on a start date, and with the job taking 5 weeks, obviously no chance it will be done by Xmas. Turns out we were told a load of nonsense about when it would be done, warrents needed, how long it would take to build, from the salesman... Basically we have been totally mis-sold a conservatory. I have emailed Penicuik again today and will update once I get a response...

Recently had 6 windows installed by Gary Scott . Very polite and very professional was always here on stated time. First class. Carpet and furniture was all sheeted Carefully removed old windows and clearing up all Derbis to leave house and garden neat and tidy. Once finished Gary took us round and showed us how to work windows. I am very pleased with my new windows and the finish of them. I would recommend penicuik to others

Thank you

(U008746)

recentlly had two doors installed, great job. no mess. gary scott. u008207

Totally disgusted with Penicuik windows after care service or should i say lack off, have had an issue with a bedroom window for nearly 3 months now have made 5 calls to customer care about issue and still no joy .been told multiple time this will be handled and still nothing, Feel very disappointed at the fact you pay thousands of pounds for a product and once the bill is paid they just forget about you,even though they are meant to be guaranteed for 10 years .

What a joke of a company.

They offered me a great product at a good price. The window fitters were pros who knew what they were doing.

Excellent windows and expertly fitted and dealt with the recent wind and rain very well. No issues whatsoever and would definitely recommend. The only reason I have given 4 stars is the problems I encountered with customer services. Not answering the telephone and / or not putting me through to correct extension happened on more than one occasion but that aside I would definitely use their services again.

Thank you Ricki - U007274 (installer)

Linda Murray

Decent fitted windows. No mess. Tidy job. Kevin boyd U006934

Penicrook more like -Money Grabbing . £7000 for 7 windows plus installations and paying for the Scaffolding. That is how much my 82year old Gran has been charged for her two bed flat. Salesman took £1000 in cash from her as deposit . Apparently I can’t interfere or negotiate as she has signed. My little gran doesn’t want to cause trouble and thought she was doing the right thing. I wished I’d been there when the sales guy was there . I’ll give Penicuik the advertising they deserve . Unscrupulous

Excellent workmanship and happy with my product.

Patio door fitted efficiently by Dougie and Ross who were polite and courteous at all times. Would highly recommend to others.

Very good job fitting 2 doors I WOULD RECOMMEND PENICUIK . as I am a tradesman(plumber) 30+years working in trade. Rated 10 out of 10 for such good quality.

1/ If you’re getting a ‘great discount’ on your windows, YOU MUST CHECK that the agreed materials are written on the contract before signing.
2/ Check before installation that they have sent the correct materials you have ordered.
3/ Customer Service have no clue as to what is happening.

When we selected the windows and arranged an installation date. So far so good. It was the summer and we got ‘extra discount’ and to be fair the price was fine.
First installation visit, the smaller window was done, but not with the materials ordered. Excuses were given and as the job had been started, there was not much we could do.
The larger bay window couldn’t be done as incorrectly sized fixings had been sent. This was now I feel a blessing in disguise.
Second installation day, asked to see what materials had been sent.
At this point we had ordered mahogany surrounds and the surveyor had typed this on his docket for the installation.
Somebody has scored this out and wrote plywood on the worksheet and that had been supplied.
WHY HAD SOMEONE CHANGED THE REQUESTED AND PROMISED MATERIALS?
So I stopped the workmen from starting work, explaining why.
Sadly, no one could or would answer this question and customer service and the installations depot never explained.
It took another few weeks to get another installation date as we were told, ‘the correct parts (Mahogany surrounds) were being made’.
So the company had not attempted to supply the agreed materials, despite 2 visits.
Anyway it took another 2 visits to finish installing.
The installation is ok, but certainly not excellent. The finishing isn’t flush and all my dealings with the company were EXTREMELY frustrating.
You call customer service and they tell you it’s an installation issue.
The installers don’t respond to your calls, or they didn’t until I got the managers direct number, but even then..........
All in all, A VERY FRUSTRATING EXPERIENCE.
Avoid this company.

I was delighted with my New Windows and the Installers were First Class, Very Professional,Careful taking out the Old Windows and Clearing Up All the Debris to leave the House and Garden neat and Tidy.A Job Well Done

Windows ,door all installed in one day instead of two. Covered working areas up and tidied up upon completion of work. perhaps could phone earlier to give and arrival time.

From start to finish very pleased with my new bay window . Nice smooth process and a great price. Over the moon and would definitely use Penicuik again.