I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...
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See what reviewers are saying
Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more
Company replied
Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... See more
Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more
Company replied
Company details
Information provided by various external sources
At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.
Gold Standard Award
Written by the company
- We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
- The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.
Our Guarantee
Expert pension advice, that's always in your best interests
We guarantee that the financial advice we deliver will always be in your best financial interests.
Contact info
Booths Park 5, WA16 8GS, Knutsford, United Kingdom
- 0808 164 2664
- info@pensionworks.co.uk
- pensionworks.co.uk
4.5
Excellent
378 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Perstering
I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...
April 17, 2026
Unprompted review
Reply from Pension Works
Thank you for your feedback, and we’re sorry to hear that you feel this way.
We’ve reviewed your case in detail and would like to clarify the level of contact made. Over a two-week period, we made two call attempts and sent a total of two SMS messages. The only emails sent by us were in direct response to your own emails while you were engaged with the process.
When you contacted us to advise that your circumstances had changed, your request was in the process of being handled. The SMS sent shortly after was part of a standard follow-up to help progress your case; however, your email had not yet been actioned at that exact time. Had it been processed sooner, your case would have been closed without any further contact. (I can now confirm it has been closed).
We fully appreciate how this may have felt from your perspective, and we apologise for any frustration caused. That said, we do not believe the level of communication constituted excessive contact, as our intention was simply to support and progress your case efficiently.
Thanks,
Pension Works
Alistair at Pension Works.…
Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward.
His expertise and knowledge is exceptional.
I am delighted with Alistairs help in this matter which leaves me in a very positive state of mind for my future financial gains.
March 12, 2026
Unprompted review
Informative and personalised advice
Pension Works have kept me well informed and have taken my circumstances and preferences in to account when providing personalised advice. When giving information about myself I was able to express myself fully in my own words instead of having to select options from a menu. I believe the product they have recommended meets my needs better than I expected.
February 26, 2026
Unprompted review
Alastair Milner
Alastair Milner
The pension scheme is providing employees with financial security and long-term stability after retirement. It is well-structured, reliably managed, and designed to support members in meeting their future financial needs. Overall, the scheme plays an important role in promoting confidence and sustainability within the organization.”
Colin Richardson
January 12, 2026
Unprompted review
Reply from Pension Works
Hello Colin, thank you for your thoughtful and positive review. It’s great to hear that you recognise the value the scheme provides in supporting long-term financial security and confidence for its members. Your review is very much appreciated and has been shared with the rest of the team at Pension Works.
Cannot fault the professional way this…
Cannot fault the professional way this company operates, great communication and staff, highly recommend!
January 8, 2026
Unprompted review
Reply from Pension Works
Hello Cheryl, thank you very much for taking the time to leave such a lovely review. We take great pride in how we support and communicate with our clients, so it’s a pleasure to hear that your experience reflected this. I’ve shared your kind comments with the wider team at Pension Works.
Excellent Company. Really pleased with Daniel and Pension…
Really pleased with Daniel and Pension Works for an outstanding service.Sorted my pension out and received great advice.So happy with the outcome.Would certainly recommend.
November 28, 2025
Unprompted review
Reply from Pension Works
Hello Kevin, thank you very much for your review. We are delighted to hear that you received great advice and that you are happy with the outcome.
We are very fortunate to have such a wonderful team here at Pension Works. I have shared your comments with the rest of the team.
Guidance through Special Pension conditions
Alison helped guide me through the process of what could have been very lengthy. Even down to he Financial advisor who helped me & explained what was the correct decision to take with what I thought was correct in doing when with me having special conditions linked to both pensions that I have with my previous employer.
September 1, 2025
Unprompted review
Reply from Pension Works
Hello Eric, thank you for your review. We are thrilled to hear that Alison and your adviser were able to help you understand the process and to make an informed decision with your previous workplace pensions. I have shared your review with the rest of the team at Pension Works.
Great Customer Service
I felt I had an outstanding experience from start to finish. Alistair guided me through the process so I could achieve exactly what I required. Alison and Daniel were on hand to answer all my questions when they arose. Phone calls and emails were answered very promptly. All in all i was vey happy.
October 21, 2025
Unprompted review
Reply from Pension Works
Hello GB, thank you very much for your review. We are delighted to hear that Alastair, Alison and Daniel were able to support you throughout the process and that everything went smoothly from start to finish. Providing clear guidance and prompt communication is something we take great pride in, so it is fantastic to know this came through. I have shared your comments with the rest of the team at Pension Works.
Thank you Pension Works
James Davis & team were extremely clear, informative and timely in their interactions. Responsive to my queries and providing a comprehensive schedule of expectations enabled me to make the right choice. Would highly recommend Pension Works
July 18, 2025
Unprompted review
Reply from Pension Works
Hello and thank you very much for your kind words. We are really pleased to hear that James and the team were able to provide clear, timely and helpful support throught your journey. It is great to know that our communication and guidance helped you make the right choice with confidence. Sending best wishes for the future.
Outstanding
Being thrust into unexpected unemployment at 57 is a terrifying situation so I decided to tap into my private pensions early in a hope of retiring whilst I still have a degree of health to enjoy it.
Having no idea what or how to to start the process I happened upon Pension Works , from the first phone call it was clear that this company was head and shoulders above any of the others I had initially contacted, from that point on they helped me through what is a daunting process and removed all of the stress that goes with such a sudden change in life.
I must give special mention to both Alastair Milner who provided extremely sound advice and steered me away from making costly mistakes with my pension pots, also special mention to Daniel Woodier who took over the reigns post advice and assisted me tirelessly with my constant emails, Daniel kept me constantly up to date with the progress, no chasing on my part was ever needed. Both of you deserve a huge bonus, thank you both for your help and your confident handling of my case which gave me the ability to relax at a somewhat stressful time.
Pension Works has been simply an eye opener to me and demonstrates there are still some companies that are able to surpass even the highest level of professionalism, you all are an example of how a business should be run, thank you all again.
July 14, 2025
Unprompted review
Reply from Pension Works
Hi Darren, thank you so much for taking the time share such a thoughtful review. We are truly honoured to have been able to support you through what must have been a very difficult and uncertain time.
Navigating pensions and planning for the future, especially during an unexpected life change can be incredibly daunting, so we are thrilled to hear that both Alastair and Daniel were able to provide the guidance, reassurance, and support that you needed. We are very lucky to have such fantastic members in our teams.
At Pension Works, we pride ourselves on providing personal, professional and empathetic service, so it means the world to us to know that you felt well cared for throughout your journey.
I will be sure to share your review with the rest of the team at Pension Works. Wishing you the very best for your future and retirement.
Daniel Woodier
Daniel Woodier, has been excellent in leading me through the transfer of my pension. Professional, knowledgeable and friendly. Availability and response times have also been excellent. I would highly recommend.
July 4, 2025
Unprompted review
Reply from Pension Works
Hello Sue, thank you so much for your kind words and for taking the time to leave us such a lovely review. We are really pleased to hear that Daniel was able to support you so well throughout your pension transfer journey. We truly appreciate your recommendation. I will be sure to share your review with the rest of the team at Pension Works.
James dealt with me professionally and…
James dealt with me professionally and efficiently
May 22, 2025
Unprompted review
Reply from Pension Works
Hello Peter, thank you for your review. We are really pleased to hear that James provided you with a professional and efficient service. We will be sure to pass along your feedback to him and the rest of the team at Pension Works.
Had great support and advice from…
Had great support and advice from Pension works. They worked through the review very quickly.
April 23, 2025
Unprompted review
Reply from Pension Works
Hi Carolyn, thank you very much for your review. We are delighted to have helped you. I have shared your review with James and the rest of the Pension Works team.
Thouroughly recommended
Regulations dictate that you need very specialist advice when talking final salary pensions, so with that in mind I was advised to talk to Pension Works. I was very impressed by how thourough they were and the fact that they understood my needs. It felt good to know they were on my side as it were. I would recommend Pension works who make a complex situation very simple.
October 10, 2024
Unprompted review
Reply from Pension Works
Hello Alan, thank you for your wonderful feedback. We’re so pleased to hear that you found our advice thorough and tailored to your needs as this is exactly what we aim for. Navigating final salary pensions can be complex, so it’s great to know that we were able to simplify the process and provide clarity.
Our team is committed to putting clients first, and it’s fantastic to hear that you felt supported throughout.
I have shared your review with the rest of the team at Pension Works.
Very helpful
Very helpful, friendly and clear advice.
I'd like to thank James Davis and his team for all their work recently.
I have found them to be very professional, thorough and explain the risks throughout this whole process, with that in mind, they have sought the best recommendation for my lifestyle and personal needs.
James Davis has always been very polite, patient and gave a good understanding of what my pension pot would give me now and with future recommendations.
I am very happy and confident of the choice I have made, and with the knowledge and assistance that Pension Works have given, I would definitely recommend them.
Date of experience: December 2024
December 20, 2024
Unprompted review
Reply from Pension Works
Hello Deborah, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that James Davis, and the team were able to provide you with clear, professional, and thorough advice throughout the process.
Ensuring our clients feel confident and well-informed about their financial decisions is our top priority, so it’s fantastic to know you felt supported every step of the way.
I have shared your review with the rest of the team at Pension Works.
Don’t use pension works.
They are great at sending you the initial questionnaire. But try to contact them after 3 months waiting and their phones lines cut you off immediately. They don’t give you an email address to talk to your case worker so you can’t act them that way either. I’ve had to leave a new customer request to see if anyone will actually get in touch. When they do I’ll be cancelling everything and finding a proper reputable company. Disgusting service.
February 25, 2025
Unprompted review
Reply from Pension Works
Hello Mr Walker,
I am sorry to see that you are upset with our service and I would like the opportunity to speak with you regarding this as I believe that there may be some confusion with regards to our service. The reason I believe this are:
I have checked our phone lines and I am unable to see any missed or attempted calls from the number that we hold for you on our system.
Our biweekly emails have been sending to you and have been opened. Our emails contain our phone number (0800 756 1288) in addition to having the opportunity to reply to the email to receive an update from our team.
Finally, I am unable to locate a new customer enquiry from you.
I can confirm that I have emailed you this morning, I have left you a voicemail and have also sent you a text to arrange for a suitable time to call you to discuss the above and I will await for you to reply.
Please feel free to get back in touch with myself (Connor Ellison) or my colleague, Harry Holloway and we will be happy to help.
Many thanks,
Connor Ellison
Pension Works provides a workable financial solution
I was referred to Pension Works via an old chartered accountant friend of mine because I was having difficulty with my pension plan which had matured but was very restrictive in how I could utilise it.
Pension Works, with a very professional and thorough process, were able to assess my options and able to provide the solution I was extremely happy with.
Wouldn't hesitate to recommend Pension Works.
January 14, 2025
Unprompted review
Reply from Pension Works
Hello James,
Thank you for your excellent review. We are delighted to have helped you meet your retirement goals. Wishing you the very best for your retirement.
It's nice to be understood
It was clear that the staff at Pension Works listened to me and understood my particular needs and preferences. I was definitely getting appropriate individually tailored recommendations, not generic advice. Everything was explained very clearly and staff were always friendly and professional.
December 17, 2024
Unprompted review
Reply from Pension Works
Hello Simon, thank you very much for your excellent review. We take great pride in our work and in providing the best advice for every client, we appreciate that you recognise this. This is an extremely sensitive industry to work in and we are delighted to have successfully delivered a great service once again. I have shared your review with James and the rest of the team at Pension Works.
Very professional and responsive
Very professional and responsive. Technically very sound.
Overall a very good service that delivered as promised.
November 29, 2024
Unprompted review
Reply from Pension Works
Hello Steve, thank you so much for leaving us a great review. We're delighted to see that you are happy with our service. I have shared your comments with Alastair and the rest of the team at Pension Works.
I dealt with Pension Works to have a…
I dealt with Pension Works to have a defined benefit pension transferred and found the whole experience very efficient. There was a lot of questions asked but I found them very helpful and knowledgeable and was not put under pressure any time.Alastair Milner was very professional and I was kept up to date at all times and the staff answering the telephones were also efficient and knowledgable. I would recommend Pension Works to any one.
June 26, 2024
Unprompted review
Reply from Pension Works
Hello Elaine,
Thank you for your review. We are delighted to hear that you found the whole experience to be very efficient & that you would recommend us. We pride ourselves on making this thorough process as smooth and efficient as possible, whilst doing our best to meet deadlines and most importantly to deliver the best advice.
I have shared your review with the rest of the team at Pension Works.
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