Pension Works Reviews 378

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...

Company replied

Rated 5 out of 5 stars

Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more

Company replied

Rated 5 out of 5 stars

Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... See more

Rated 5 out of 5 stars

Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more

Company replied

Company details

  1. Pension Fund

Information provided by various external sources

At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.

Gold Standard Award

Written by the company

We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.

Our Guarantee

Expert pension advice, that's always in your best interests

We guarantee that the financial advice we deliver will always be in your best financial interests.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Pension Works

Pension Works provided us with a comprehensive and professional service throughout the advice process. Stephen Perkins and his team have been extremely supportive and have always listened to our reasoning which has made the exercise much simpler. There attention and detail have been clear and concise and easy to understand. We highly recommend their services.

April 28, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you very much for leaving us a review. It is great to hear that you found Stephen and the team to be supportive and you felt listened to. We are pleased that we were able to offer you clear and concise advice, and we will be sharing your review with the team.

Rated 5 out of 5 stars

Leaving a small defined benefits scheme.

Pension Works have been extremely helpful. They have always got back to me on the same day, either by phone or email.
Edward Tee is approachable, knowledgeable and worked with me to find the best solution.
Overall, a 5 star service!!!

April 28, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, it has been lovely reading your review. It is brilliant to hear that you found Pension Works, and Ed to be helpful and knowledgeable! We are very pleased that we were able to help you, and we will be sharing your review with our team.

Rated 5 out of 5 stars

Solid Advice

The adviser at Pensions Works was very clear and supportive with my requirements and I would have no hesitation in recommending them to friends and colleagues

April 26, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Eaton, thank you very much for taking the time to leave us a review - we really do appreciate feedback. Thank you for recommending us, we will share your kind words with our team.

Rated 5 out of 5 stars

Pension works especially Andrew…

Pension works especially Andrew provided a professional friendly service . Was made to feel very relaxed in dealing the life changing decisions . Thankyou

April 22, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you for leaving us a review. We are very pleased to hear you found the service provided to be professional and friendly. It is great that we were able to help, and we will share your kind words with Andrew and the rest of our team.

Rated 5 out of 5 stars

Ashwin

From day one the advice received from Mark Citrone for my pension was excellent. His knowledge of pension advice is second to none I am very impressed with the quality of service received. Just like to thank Mark for his advice.

April 22, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you for taking the time to leave us a review. It is great to hear that you found the advice from Mark to be excellent. We are very pleased that you were so impressed with the service. Thanks again for leaving us a review, it will be shared with Mark and the team.

Rated 5 out of 5 stars

From the very outset Stephen Perkins…

From the very outset Stephen Perkins and Team have been a real pleasure to deal with . The initial consultaton was particularly thorough and i really did feel that i was being listened to and understood in an era when so many companies and individuals categuirise one in to boxes . The initial advise given was enough to be able to comit to full advice and the report that came from that was outstanding with a very comprehensive analysis and set of advice. Since then Like Bulger and Stephen have worked to try and speed upthe process between myself , Pension Works and my Pension administrators which i am most grateful for,

April 21, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Sanchez-Garcia, thank you very much for leaving us a review. We appreciate the fact you have taken the time to reflect on your experience with Pension Works. We will share your kind words with Luke, Stephen and the rest of our team.

Rated 5 out of 5 stars

Service received from Pension Works…

Service received from Pension Works generally and my advisor Mark Citrone in particular was extremely professional and thorough. We were working to some tight timescales but the team did everything they could to ensure the work was completed in time and I am extremely grateful for all their hard work.

April 19, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Sweet, thank you very much for your review. It is great to hear that you found the service to be professional and thorough throughout. We are very pleased that we were able to help you, and we will be sharing your kind words with Mark and the rest of our team.

Rated 5 out of 5 stars

Great advice

The advice, guidance and questioning from my advisor, Derek Winsland, was thorough professional and helpful throughout. Just one suggestion for improvement - I did find it a bit strange that all discussion were over the phone rather than via zoom/teams. Would be nice to put a face to the person you are talking to and would help the conversation flow.

April 13, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you for taking the time to review your experience with Pension Works. It is great to hear that you found the advice to be both professional and helpful. Thank you for your suggestion, we will certainly take this into consideration! We will pass your review onto Derek, and the rest of the team.

Rated 5 out of 5 stars

Excellent support and advice

I was very happy with the support and advice from Pension Works. My advisor was Joshua Travers and he was very patient and clear in his explanations. I felt he really understood my requirements. I would recommend Pension Works to others without hesitation.

April 13, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Linda, we really appreciate your review. It's great to hear that Josh was clear when explaining everything to you and you felt understood. Thank you for recommending Pension Works, we will share your kind words with Josh and the rest of our team.

Rated 5 out of 5 stars

Excellent quality service received

I have been very impressed with the quality of service in my recent engagement with Pension Works, in particular the service from my adviser Derek Winsland was first class. Owing to issues with a third party we ended up with tight timelines to meet my objectives however the focus and clarity demonstrated around executing the process was exemplary. Staff were prepared to go the extra step to ensure the best outcome for me.

April 12, 2022
Unprompted review
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Reply from Pension Works

Good afternoon David, we are very grateful that you have taken the time to leave us a review. It's brilliant to hear that you found the service to be 'first class' and that we were able to work hard to meet your deadlines. It is always our aim to get the best outcome for our clients, so we are very pleased that you received this. We will share your review with Derek and the rest of our team.

Rated 5 out of 5 stars

D B Transfer

I would definitely recommended this company for pension transfer. My advisor Andrew Murphy was especially helpful and thorough, he explained the process in straight forward and easily understood language. The backup admin team are on the ball too.
Altogether a great service.
Thanks Patricia.

April 12, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thanks for leaving us a review! It is lovely to hear that you would recommend Pension Works and that you found Andrew to be helpful and thorough. We will share your kind words with Andrew, and also the Admin Team here at Pension Works. Thanks again.

Rated 5 out of 5 stars

Communication from my advisor Dylan was…

Communication from my advisor Dylan was excellent and his colleagues who set the appointments up. Dylan took time to explain all the reports and answer any questions I might have. I would highly recommend Pension works from my own experience with them.

April 10, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you very much for your review. It is great to hear that you had a positive experience with Dylan and the team here at Pension Works. We will share your review with Dylan, as he will be very pleased to hear that you felt he explained everything well and answered any questions you had. Thank you for recommending Pension Works.

Rated 5 out of 5 stars

At f first I was a bit disappointed in…

At f first I was a bit disappointed in the initial call and felt the advisor was a bit abrupt and clinical. Eventually I realised that was just him doing his job, as all other discussions with him have been really friendly and very professional. They had a very tight deadline to stick to and I am extremely impressed with how they dealt with everything and would recommend them

April 9, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, we really appreciate you taking the time to leave us a review. It is brilliant to hear that you found the advisor to be both professional and friendly. Thank you for recommending us, we will share your review with the rest of the team!

Rated 5 out of 5 stars

Keith

I would definitely recommend this company. My advisor Mark Citrone has been a great help explaining every step of the transfer process in easy understandable terms. He is never too busy to answer any questions or queries and I have been kept up to date via phone and email throughout the whole process. Many thanks to Mark and the team at pension Works for all your help and support. KP

April 7, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you very much for taking the time to review Pension Works and our service. It is brilliant to hear that you would recommend Pension Works, and that you found Mark to be so helpful. We are aware that it can be a complex process, so we are very pleased to hear Mark made it understandable and you were kept updated! Thanks again for leaving us a review, we will share it with the team.

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company, Fantastic service and advice, their financial advisor Mark went above and beyond to explain the transfer process!

April 6, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you for reviewing Pension Works. It is lovely to hear that you would recommend us! We will share your kind words with Mark, as he will be very pleased to hear that you believe he went above and beyond. Thanks again.

Rated 5 out of 5 stars

This is my experience with pension works

This is my first dealings with pension works.i have been very happy with the way Andrew explained the process that I had to Go through and was Very informative and patient answering my questions .the team have kept me well updated on way ahead which I appreciate very much . would highly recommend this company

April 5, 2022
Unprompted review
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Reply from Pension Works

Good afternoon William, thank you for taking the time to leave us a review. Andrew, and the rest of the company will be very pleased to hear that the process was explained clearly, and you found our service to be informative. Thank you for recommending Pension Works.

Rated 5 out of 5 stars

DB transfer

I would like to say a big thank you to Steven for the professional way he has dealt with my pension journey to date. After each conversation with Steven I was given a thorough and concise summary of our discussions and aims which were sent to me to read over. The transfer of my pension is now heading to fruition. Thanks again.
JS

April 4, 2022
Unprompted review
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Reply from Pension Works

Good afternoon John, thank you for leaving us a review - we really appreciate each and every review we receive. It is wonderful to hear that you have had such a positive experience. We will share your kind words with Steven, as we are sure he will be pleased to hear that you found his advice to be professional and thorough.

Rated 5 out of 5 stars

Pension works,5 star client care

Pension works was an easy company to work with. Mark Citron was very informative and talked through each stage allowing for easy understanding. I was kept up to date with progress and they had my best interests covered.
Many thanks,would definitely recommend.
Michael

April 4, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Hartley, thank you very much for leaving Pension Works a review. It is wonderful to hear that you had an experience that you would recommend. We will pass on your kind words to Paul, as we are sure he will be very pleased to hear that you found him to be informative and clear in his explanations. Thanks again, we will share your review with the team.

Rated 5 out of 5 stars

I used pension works for a pension…

I used pension works for a pension transfer advice.my personal advisor Paul Chester Was brilliant on the advice what he gave me keeping me up to date on progress via phone and email which was a complex process on arranging a transfer.the staff were brilliant also
Highly recommended

April 1, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Ayaz,
Thank you for taking the time to leave us a review - it is always great to read a review from a happy customer. We will share your kind words with Paul, as we are sure he'll be as happy as we are that he was able to help you secure a successful transfer.
Thanks for recommending Pension Works, we will share your review with the rest of the team.

Rated 5 out of 5 stars

I have used pension works for my pension transfer

I have used pension works for independent financial advice for a pension, thier communication is first class, keeping me up to date on progress via phone and email, staff are really helpful and friendly guiding me through what can be a complex process of arranging a pension
Highly recommended.

March 30, 2022
Unprompted review
Pension Works logo

Reply from Pension Works

Good morning Mr Evans, thank you for taking the time to leave us a review. It is wonderful to hear that you found our communication first class, we pride ourselves on keeping our clients updated as often as possible. We are pleased that we were able to make the process as straightforward as possible for you. Thank you for recommending Pension Works - we will share your review with the rest of the team.

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