Pension Works Reviews 378

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...

Company replied

Rated 5 out of 5 stars

Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more

Company replied

Rated 5 out of 5 stars

Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... See more

Rated 5 out of 5 stars

Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more

Company replied

Company details

  1. Pension Fund

Information provided by various external sources

At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.

Gold Standard Award

Written by the company

We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.

Our Guarantee

Expert pension advice, that's always in your best interests

We guarantee that the financial advice we deliver will always be in your best financial interests.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

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Rated 5 out of 5 stars

Pension Works: First Class Service

I have dealt with numerous (PW) staff, who have helped and supported me through, at times, a very frustrating and arduous process, which is at no fault of (PW) staff who have been excellent throughout.

I must mention Andrew Murphy, who has been superb, professional and extremely helpful; ensuring that I am well versed with what is going on during each step of the process.

I honestly can’t recommend (PW) enough, and more importantly Andrew for all his hard work in making my request happen and for keeping me informed at each step.

Thank you Andrew and (PW).

January 13, 2023
Unprompted review
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Reply from Pension Works

Dear Mr Farrell,

Many thanks for your review and feedback. As you have mentioned the DB transfer/advice process can be quite complex and, in some cases, lengthy. It is for this reason that we do strive to ensure clients are updated on a regular basis.

We are pleased that your objectives were met, and we will pass your comments on to Andrew and all the teams in the background.

Thank you for recommending Pension Works.

Rated 5 out of 5 stars

My dealings with Pension Works

My dealings with Pension Works so far have been a very professional and pleasant experience, with excellent communication throughout.

January 9, 2023
Unprompted review
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Reply from Pension Works

Good morning Mr Riddington, many thanks for taking time to leave us a review. We appreciate your feedback, in particular, your comments about communication, as we strive to make this an important element of our service. Thank you.

Rated 5 out of 5 stars

Pension Works advisors conducted a…

Pension Works advisors conducted a thorough assessment of my position, and gave sound advice as a result. Pension Works came very highly recommended, and I'd recommend them to others based on my experience.

January 9, 2023
Unprompted review
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Reply from Pension Works

Dear Mr Hunt, thank you for taking time to provide us with your feedback. We are delighted that you were pleased with the service and the recommendation we provided. We will pass your comments on to the relevant teams!

Rated 5 out of 5 stars

A first class service from Dylan Davies

I found Dylan to be very friendly and helpful making sure I understood every step with my pension.
It was a pleasure to be looked after by him and found him providing me with a professional service.
I have no hesitation recommending Pension Works to family or friends. A first class service.

December 1, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mrs Murray, thank you very much for leaving us such a lovely review. We are delighted to hear how fantastic Dylan was and that you would recommend us to family and friends. We will share your review with the rest of the team at Pension Works.

Rated 5 out of 5 stars

Outstanding professional service.

I contacted Pension Works through a recommendation to discuss my options of a transfer to a drawdown pension.
I have to say that I was very fortunate to deal with Louise Morgan who provided me with expert advice throughout the whole lengthy process. Her knowledge, professionalism, honesty and integrity were exemplary. Louise is an asset to her company. May I also add that all the team I dealt with were also very professional too.
Whilst I decided not to proceed with the transfer due to changes, I can wholeheartedly recommend Pension Works in particular Louise Morgan if you are looking for a financial adviser's advice.
I would like to wish Pension Works continued future success.
Regards
Lewis

October 1, 2022
Unprompted review
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Reply from Pension Works

Good morning Lewis. Many thanks for taking the time to leave us a review - it is very much appreciated. We are very pleased that you were happy with our service, and that we were able to help! We will feedback your comments to Louise and the team. Thanks again.

Rated 5 out of 5 stars

I would highly recommend Pension Works…

I would highly recommend Pension Works for advice on all pension matters. Dylan provided me with accurate and detailed financial projections, which helped me make important decisions about how best to manage my DB pension fund and when to retire. Much appreciated. Thank you

October 7, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you very much for taking the time to leave us such a lovely review. We are delighted to hear that Dylan and the advice he has provided you with has enabled you to make the relevant important decisions on your retirement. We have shared your review with the rest of the team at Pension Works.

Rated 5 out of 5 stars

Pension Works - Calm, diligent and professiona;l

I was put into contact with Pension Works to help me through the process of transferring out of two DB Schemes. In our initial conversations they were very clear on explaining the potential risks of doing so. Additionally their analysis of my income post retirement reinforced my own projections and increased my confidence in my retirement plans. Once the decision was made to go ahead with the transfer they provided excellent service. One of my pension providers in particular was extremely slow in responding to any request for action, and the calm diligence of Pension Works ensured that eventually, in the face of much prevarication on their part they released the funds. Having Pension Works professional assistance gave me confidence that eventually we would prevail!

September 16, 2022
Unprompted review
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Reply from Pension Works

Good morning Mr Collins. Thank you for taking the time to leave us a review - it is very much appreciated. We are very pleased that you found our service to be excellent, and that we were able to help! Your review will be shared with the team. Thanks again.

Rated 5 out of 5 stars

Our Financial advisor Alistair Milner…

Our Financial advisor Alistair Milner provided invaluable advice that helped us reach our required goals. We would also like to thank Chloe Lamb for her help in completing the transfer. We found our experience with Pension works very professional with all concerned and would recommending their services.

September 12, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Valerie, we very much appreciate your kind review. We will be passing on your kind words to all involved. Thanks for recommending Pension Works.

Rated 5 out of 5 stars

Very happy

I was recommended to Pension Works by a local IFA I know and trust but who doesn't work on DB transfers. I have been very happy with the process. It is a slow process but that's certainly not down to them, they are very proactive throughout. Dylan has been a good professional person to have working on the transfer for me. The paperwork and recommendations are entirely centred on what I expressed and there is nothing generic to it all all. Thanks Dylan.

September 6, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Somerset, thank you very much for taking the time to leave us a review. It is very much appreciated by all of us here at Pension Works. It's great to hear that you were happy with the process, and thank you for being understanding of the lengthy process. Your kind words have been fed back to Dylan. Thanks again, Pension Works.

Rated 5 out of 5 stars

First Class Advice and Customer Service

From the initial meeting through until the final follow up Louise Morgan, Financial Adviser, was professional, friendly, thorough and incredibly patient as she talked me through my own situation and the various options I had available, and most importantly not just telling me what I wanted to hear but giving good sound financial advice from her years of expertise in the sector. If you want robust, honest and detailed pension advice this is the person to call.

September 5, 2022
Unprompted review
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Reply from Pension Works

Good morning Tom, thank you for taking the time to leave us a review. We are delighted to hear your comments on Louise and her advice. We have shared your comments with the rest of the team at Pension Works.

Rated 5 out of 5 stars

Highly Recommended

I would like to commend everyone at Pension Works whom I dealt with during my pension transfer. In particular I would like to thank Stephen Perkins for his helpful, professional and knowledgeable service. This was all very new to me and I was given all the patience and information I needed in a prompt and understanding manner. I highly recommend this firm to anyone in the same situation.

August 16, 2022
Unprompted review
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Reply from Pension Works

Good morning Barry. Thank you very much for leaving us a review. It is wonderful to hear that you felt supported throughout the process, and Stephen was both helpful and professional. We understand that this can be a daunting experience, so it is great to know that you would recommend us to others. We will share your kind words with Stephen, and the rest of our team here at Pension Works.

Rated 5 out of 5 stars

Pension transfer …

Many thanks to Pension Works for the very proffesional and knowledgeable dealings with the transfer of my pensions . Louise Morgan my advisor was spot on with what I wanted to achieve with my pensions, Louise kept me fully informed at every stage of the process which i originally found very daunting, but Louise elliminared all the stress. Also a thankyou to William ( team leader) for being very proffesional and having such a great telephone manner. Thankyou.

July 11, 2022
Unprompted review
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Reply from Pension Works

Good morning Mrs Sutherland, thank you very much for taking the time to leave us a review. It is great to hear that Louise was able to make, what can be a daunting process, easier and less stressful for you. We have also shared your review with Will, who was very pleased to have been a part of making your experience a successful one. Thank you again, and we are all very pleased we were able to help you.

Rated 5 out of 5 stars

Pension Transfer

Good afternoon I have been very impressed with the service I have received from Pension Works. My advisor Edward Tee was very knowledgeable, friendly, and helpful ensuring I understood the processes involved and received regular updates. He was able to remove the stress which I had been experiencing in trying to transfer my pension. Pension Works continue to chase my pension provider in order to conclude the transfer.

June 1, 2022
Unprompted review
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Reply from Pension Works

Good morning, thank you very much for taking the time to leave us a review. It is very important for us to obtain feedback from our clients, to see what went well and to spot anything we could improve on. Its great to hear that Ed was so helpful, and he was able to make the situation easier for you. Thanks again, Pension Works.

Rated 5 out of 5 stars

Fantastic service from Pension Works

I would wholeheartedly recommend this company for pension transfer. My advisor, Stephen Perkins, was incredibly helpful and thorough throughout the whole processes and went above and beyond in bringing my case to its conclusion within very tight time constraints under the terms of the guaranteed transfer value. Mr Perkins was also very well supported by the company's excellent admin team who provided regular and clear updates throughout the process. I would like to extend my sincere thanks to Mr Perkins and the wider team of Pension Works for an outstanding service.
Darran Tilke

May 16, 2022
Unprompted review
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Reply from Pension Works

Good morning, It has been lovely to read your review - thank you for taking the time to leave one. It is very important to us to hear from clients about the service that they received. It is great to hear that Stephen was helpful and professional and that we were able to meet your deadlines. It is important to us to keep clients up to date, and provide updates as often as possible so I'm pleased to see that this was your experience. Thanks again for recommending Pension Works, we will share your review with Stephen and the rest of our team.

Rated 5 out of 5 stars

I contacted Pensionworks via my Financial Advisor

I contacted Pensionworks via a recommendation from my financial advisor and can honestly say that right from the start the team were professional and were always in touch with updates (even when there was no actual update at that time). Andrew dealt with my case and was always willing to listen to my reasoning whilst providing solid advice throughout. It was a pleasure to deal with the company and would not hesitate to recommend them to anyone looking at options around transferring their pension.

May 16, 2022
Unprompted review
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Reply from Pension Works

Good morning, thank you for taking the time to leave us a review. It's great to hear that we were recommended to you, and successfully delivered a professional service. We are very pleased to hear that Andrew provided solid advice, and it was a pleasure for you to deal with us as a Company. We are very pleased that we were able to help you.

Rated 5 out of 5 stars

Highly recommended

I was recommended Pension Works by another firm of Financial Advisors as they do not deal with moving final salary pensions over to a Personal pension.

I have just received an email from Pension Works confirming that my DB has now been officially received by my personal pension provider.

My Financial advisor was Derek Winsland who was excellent from start to finish and after a one hour initial meeting provided a draft report that encapsulated everything we had discussed, nothing was missing and all the numbers were correct.

A second more detailed report was then generated which showed detailed cash flows, my reasoning for wanting to move away from a final salary pension scheme and their final advice.

The process took about three months from initial contact to actually have Capita transfer the funds and all charges were fully explained at the very beginning.

Pension Works chased Capita and kept me fully informed of the current status and for this I would also like to thank Amy Barnett who did a great job.

In summary, I would have no hesitation in recommending these guys.

May 13, 2022
Unprompted review
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Reply from Pension Works

Good morning Mr Kane, we really appreciate your review. It is great to hear that you had such a positive experience, and found the process to be thorough. We will be sharing your kind words with Derek, Amy and the rest of the team here at Pension Works. We are very pleased we were able to help, and thank you for recommending Pension Works.

Rated 5 out of 5 stars

great service from Pension Works

Many thanks to the team who guided me through a very intense and somewhat tricky consultation through to the final recomendation.The financial advisor was very courteous and efficient and allways kept me informed.

May 6, 2022
Unprompted review
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Reply from Pension Works

Good afternoon, thank you very much for leaving us a review. It is great to hear that we were able to help, and you felt supported through the process. We will share your review with the team, and your Advisor.

Rated 5 out of 5 stars

Alistair was very good at explaining…

Alistair was very good at explaining all my options open to me and explained all procedures fully from start to finish on transferring my pension . Excellent service .

May 6, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Prior, thank you very much for reviewing the service you received at Pension Works. It is wonderful to hear that your options were explained to you, and the procedure was transparent and clear. We will share your kind words with Alistair and the rest of our team.

Rated 5 out of 5 stars

Very helpful and professional people

Very helpful and professional people, they made a potentially complicated scenario easy for me to understand and helped me reach the correct decision.

May 4, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Cullen, thank you for leaving us a review. It is great to hear that we were able to make the process simple for you, and the best decision for yourself was reached. Thanks again for taking the time to leave us a review, we will share it with our team.

Rated 5 out of 5 stars

Pension Works Work!

From the start of dealing with Pension Works, I have been kept informed at every stage, my queries - which there were many - were answered quickly. All documents sent were written clearly and concisely and easy to follow and understand. My adviser, Stephen Perkins and his team have been helpful throughout and listened to what I wanted to achieve and have made this possible for me. I would recommend this service without hesitation.From the start of dealing with Pension Works, I have been kept informed at every stage, my queries - which there were many - were answered quickly. All documents sent were written clearly and concisely and easy to follow and understand. My adviser, Stephen Perkins and his team have been helpful throughout and listened to what I wanted to achieve and have made this possible for me. I would recommend this service without hesitation.

April 28, 2022
Unprompted review
Pension Works logo

Reply from Pension Works

Good afternoon, thank you very much for leaving such a great review. We really appreciate your feedback. It is great to hear that you were kept informed, and you felt things were clear and easy to understand. We will share your review with Stephen, and the rest of our team here at Pension Works.

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