Pension Works Reviews 378

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...

Company replied

Rated 5 out of 5 stars

Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more

Company replied

Rated 5 out of 5 stars

Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... See more

Rated 5 out of 5 stars

Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more

Company replied

Company details

  1. Pension Fund

Information provided by various external sources

At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.

Gold Standard Award

Written by the company

We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.

Our Guarantee

Expert pension advice, that's always in your best interests

We guarantee that the financial advice we deliver will always be in your best financial interests.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

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Rated 5 out of 5 stars

Brilliant Service

Pensionworks are very efficient and kept me informed every step of the way in language I understood. I can't thank Alistair Miller enough for all of his patience and effort in dealing with my pensions and listening to what I wanted but still making sure everything was in my best interests and that what I wanted worked for me I really appreciate the time and effort that he put in, it was quick a.d seamless, thank you

July 16, 2021
Unprompted review
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Reply from Pension Works

Hi Simon, thank you so much for the review. We are delighted to read such wonderful comments on our staff and service. We have shared your comments with the team at Pension Works.

Rated 5 out of 5 stars

Pension Advice

Pension Works were recommended to me by my financial advisor and were very helpful and informative throughout about the transfer of my pension. Dylan Davies was very professional and courteous and gave excellent advice in a clear manner that was easy to understand. I was kept updated throughout the whole process.

July 11, 2021
Unprompted review
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Reply from Pension Works

Hi Leon, thank you for your review. It is great to see that you found our service to be professional and courteous. We have shared your comments with all at Pension Works.

Rated 5 out of 5 stars

Transfer from Defined Benefit Pension to Money Purchase SIPP

Recommended by my independent financial advisor Pension Works did not disappoint. I was seeking expert advice on the wisdom (and my suitability) to transfer funds from a deferred defined benefit pension to a money purchase SIPP. From our first telephone conversation PW gained my confidence with their extensive knowledge of the pension sector and thoroughness of their approach. Every stage of the process was completed on a timely basis with thorough explanations and patiently answered questions. Funds have now transferred and sit in three separate investment funds within a SIPP wrapper which perfectly fits my investment risk profile. Value for money in relation to ongoing fees (SIPP wrapper and fund managers) was a key consideration which was clearly demonstrated by PW within their final recommendations. Special thanks to Alastair Milner who advised me throughout and to the excellent administration team. Nothing could have been done better.

July 4, 2021
Unprompted review
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Reply from Pension Works

Hi Gordon, thank you for the fantastic review, it is refreshing to see such wonderful comments. We are delighted to read such detailed reviews on our service. We are happy to see that we have helped you to get the right outcome. Alastair and our Administration Team are a real credit to our company. We have shared your comments with the team at Pension Works.

Rated 5 out of 5 stars

Pension Works were recommended by a…

Pension Works were recommended by a financial advisor. Paul Chester was very helpful and understanding of our position, supporting us through the complicated lengthy process. I am pleased to say the transfer was approved and would not hesitate to recommend Pension Works and particularly Paul for his patience with our endless questions.

July 4, 2021
Unprompted review
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Reply from Pension Works

Hi Joanne, thank you very much for the great review. It is a delight to read such a glowing review. Paul is a real credit to Pension Works and it's lovely to see that you got the right outcome and that you would recommend both Pension Works and Paul.

Rated 5 out of 5 stars

A tale of integrity.

I obtained a CETV for my DB pension. The numbers seemed impressive and I asked Pension Works to help me.
My personal point of contact was Paul Chester, all contact with him was pleasant and productive. The quality and clarity of his lengthy report was more than I expected at the initial stage.
I was advised that I should not transfer. Pension Works had the incentive of a five figure fee to push this transfer through but they didn't take it. After all their excellent work they charged me nothing.
In summary, if you are looking for a trustworthy, professional company to explore your pension options - look no further.

July 2, 2021
Unprompted review
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Reply from Pension Works

Hi Kevin, thank you so much for the lovely review, it's great to read that our efforts are appreciated. We're so happy to have helped you. We have shared your feedback with everyone at Pension Works.

Rated 5 out of 5 stars

I was put in touch with pension works…

I was put in touch with pension works by my financial advisor about transferring my defined benefit pension I was in the capable hands of Paul Chester who gave me very professional advice which was always backed up with written reports. All telephone appointments were on time and very friendly I would certainly recommend

July 2, 2021
Unprompted review
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Reply from Pension Works

Hi Stuart, thank you for the review. It's lovely to read such a thoughtful review, Paul is a valuable asset to Pension Works and he always maintains a high standard of work. We have shared your review with the team.

Rated 5 out of 5 stars

My experience of PensionWorks is all…

My experience of PensionWorks is all positive. They were extremely helpful and understanding of my situation. Dylan explained things clearly and fully, and Sarah and Emma were very patient with me. I cannot recommend PensionWorks highly enough, thank you very much for your help......

June 29, 2021
Unprompted review
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Reply from Pension Works

Hi Simon, thank you for your review. Great to see that your experience with us has been positive. Dylan, Sarah and Emma are an absolute delight to work with. We have shared your comments with all at Pension Works.

Rated 5 out of 5 stars

Pension Works offer a fantastic service

I was put in touch with Pension Works after not having much success in moving my Defined Benefit Pension, which I considered was a relatively small pot and would not greatly make a difference if left as it was.
I was given a telephone appointment with Alastair Milner and I was very impressed with how professional he was in talking through the step by step process together with the Pro's and Con's in arranging a transfer. He explained things very well and was always at the end of the phone if I was unsure about anything.
Alastair took on board my reasons for wanting to move my DB pension which were mainly health issues and was very sympathetic as to why I was requsting the transfer.
Pension works offer a great service and explain everything in great detail and the Admin team also did a fantastic job of keeping me informed about appointments and letters that I needed to sign and return.
I would definately recommend Pension Works, Alastair and his team.
Great service. Thank you

June 29, 2021
Unprompted review
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Reply from Pension Works

Hello Kim, thank you for your review and comments. It's refreshing to read such a fantastic and lovely review on both Alastair and our company. We have shared your comments with the team.

Rated 5 out of 5 stars

My experiences with PensionWorks were very good indeed, thoroughly recommend.

My experiences with PensionWorks have been very positive. Very professional service with skilled people taking you through the process and explaining every step. Communications very good and timely as well which enabled everything to flow seamlessly.

June 28, 2021
Unprompted review
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Reply from Pension Works

Hi Tony, thank you for the review. We're delighted to read that your experience with Pension Works has been very positive. We pride ourselves in delivering a very high quality service whilst ensuring that our clients are updated throughout the process. We have shared your comments with the team.

Rated 5 out of 5 stars

Pension Works - Final Salary Transfer

I was put in touch with pension Works after searching for some time unsuccessfully for a firm to process a small final salary transfer. Pension Works, Andrew Murphy in particular, were absolutely professional in their endeavours to complete my transfer which was completed successfully. The admin staff working alongside Andrew were great and the supporting documentation I received was excellent. Overall the service I received relative to the amount being processed exceeded my expectations and I anticipate Pension Works will be one of my first ports of call with any further pension requirements in future. Thank You.

June 28, 2021
Unprompted review
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Reply from Pension Works

Hi Colin, thank you so much for the lovely review. Andrew and our Admin Team are a credit to Pension Works and we are delighted to see that you are so satisfied with our service. We have shared your comments with the team.

Rated 5 out of 5 stars

Professional, unbiased and friendly

Very professional and friendly throughout. Terry discussed my options in a very clear and open way allowing me to draw my own conclusions in the direction I wish to proceed.

June 25, 2021
Unprompted review
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Reply from Pension Works

Hi David, thank you for your review. It's great to see that our service was both professional and friendly throughout. We're happy to have helped you.

Rated 5 out of 5 stars

brilliant advise

could not be happier with pension works.Terry explained everything in plain simple english.I was going to transfer two DB pensions but he explained that with my attitude to risk was sceptical the best thing to do was to wait and review in a few years time. They could have easily taken my money but instead advised me very well to stay put . Thankyou pension works and Terry

June 25, 2021
Unprompted review
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Reply from Pension Works

Hi Steve, we appreciate your review and comments. It's great to see that you found our service to be of such a good standard. We have shared your comments with the team at Pension Works.

Rated 5 out of 5 stars

Professional service start to finish

Professional service start to finish - the process with the employer was quite complicated with a few issues along the way but Mark and Angela at Pension works were straight onto the problems sorting them on our behalf very impressed with the service throughout

June 24, 2021
Unprompted review
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Reply from Pension Works

Hello, Thank you for your review and comments. We're happy to see that you were impressed with our service. Both Mark and Angela are fantastic at what they do & we appreciate your feedback on them. We have shared your comments with the team.

Rated 4 out of 5 stars

The service was good

The service was good, with excellent information and advice. The process of Pension Works liaising with and getting information from my other pension provider took longer than I expected, but we met the necessary deadlines.

June 18, 2021
Unprompted review
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Reply from Pension Works

Hi Nigel, thank you very much for your review. It's great to see that you found our information and advice to be excellent. Proud to see that we met your deadlines.

Rated 5 out of 5 stars

I have received excellent financial…

I have received excellent financial advise. Time taken to fully take me through complex aspects of pension investments ensuring I am fully aware of how portfolios and investments function including the potential risks. An extremely professional company providing a first class financial service

June 16, 2021
Unprompted review
Pension Works logo

Reply from Pension Works

Hello Ian, thank you very much for the lovely comments. We pride ourselves on delivering a very high standard of financial advice, whilst maintaining a high service standard. We have shared your comments with all at Pension Works.

Rated 5 out of 5 stars

Professional Service from Beginning to End.

Professional service from beginning to end. Received clear verbal advice, always backed up with written reports. All telephone appointments were on time and very friendly. Advice was considered and straight forward, decisions were evidence based. Would certainly recommend.

June 16, 2021
Unprompted review
Pension Works logo

Reply from Pension Works

Hi John, thank you for the great review. We appreciate your comments about our professionalism, clear verbal and written reports. We have shared your comments with the team at Pension Works who will be delighted to read such great feedback.

Rated 5 out of 5 stars

The best advice

This company go above and beyond what’s service should be. They are very responsive and helpful with questions. I could not recommend more highly. They have kept me up to date with the pension every step of the way and I can’t thank them all enough.

June 14, 2021
Unprompted review
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Reply from Pension Works

Hello Dawn, thank you for the exceptional review. We are so happy that you found our service standard to be such a high level. We are delighted to have helped you with your pensions and retirement planning.

Rated 5 out of 5 stars

Efficient and Informative

From the very beginning Pension Works have been efficient, informative and very approachable with any question I might have had. Their response times were always very fast and I never felt like I was not being looked after by the company especially, Alastair Milner, who was my main contact who always offered good sound advice on my investment.

June 11, 2021
Unprompted review
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Reply from Pension Works

Hi Aidan, thank you for taking the time to leave such a fantastic review. We have passed your comments to the team at Pension Works. It is lovely to hear that we are doing things right.

Rated 5 out of 5 stars

Good clear advice from start to finish…

Good clear advice from start to finish nothing was the bother …always respond to emails and messages left asap

June 7, 2021
Unprompted review
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Reply from Pension Works

Hi Paul, many thanks for your great review. We always aim to deliver clear advice and to respond to all emails as soon as possible. We have shared your comments with the team at Pension Works.

Rated 5 out of 5 stars

Very helpful discussion with Terry…

Very helpful discussion with Terry Mullender. Thank you for your professionalism and honesty in helping me revise a decision on my pension.

June 3, 2021
Unprompted review
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Reply from Pension Works

Hi Clare, thank you for your review and comments about Terry. We greatly appreciate your feedback and are happy to have helped you with your decision.

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