Pension Works Reviews 378

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...

Company replied

Rated 5 out of 5 stars

Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... See more

Company replied

Rated 5 out of 5 stars

Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... See more

Rated 5 out of 5 stars

Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... See more

Company replied

Company details

  1. Pension Fund

Information provided by various external sources

At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.

Gold Standard Award

Written by the company

We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.

Our Guarantee

Expert pension advice, that's always in your best interests

We guarantee that the financial advice we deliver will always be in your best financial interests.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

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Rated 5 out of 5 stars

Great support received

Throughout the process I received clear information from my Adviser who is called Dylan Davies. He always contacted me promptly at the times agreed, and was always keen to clarify any questions I may have had, giving guidance where necessary. I am very happy with the outcome that Dylan has achieved, and he was always very polite and friendly. Thank you for all your help Dylan, very much appreciated....

February 17, 2022
Unprompted review
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Reply from Pension Works

Good morning Melanie, we are very pleased that you have left us such a lovely review. It is always good to hear that you felt our communication was prompt and your questions were always answered. It is wonderful to understand that Dylan was able to achieve your desired outcome. We will pass your review onto Dylan and the rest of the team here at Pension Works.

Rated 5 out of 5 stars

Final Salary Pension Transfer

We received excellent service from Pension Works. Throughout the whole process, we were kept up-to-date at all times. Our Financial Adviser, Andrew Murphy was friendly, very knowledgable and answered all our questions. Paige, Jack and Luke were also very efficent at dealing with any queries.

February 17, 2022
Unprompted review
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Reply from Pension Works

Good morning Mr Adamson, thank you very much for taking the time to leave us a review – we really appreciate it. It is wonderful for us to hear that you found our service to be excellent. We will share your kind words with Andrew, and the rest of the team.

Rated 5 out of 5 stars

Very impressed by level of service

Alastair has been very professional and explained everything clearly. The whole Pension Works team were all amazing and I am very impressed by their level of service. I would fully recommend Pension Works if you are looking at pension advice and transfers.

February 17, 2022
Unprompted review
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Reply from Pension Works

Good morning Nichola, we all really appreciate your kind review and the fact that you would recommend us to anyone looking for advice. We will be sharing your review with Alastair, as it is brilliant to hear you found him to be professional and everything was explained to you clearly.

Rated 5 out of 5 stars

Pension transfer

Pension transfer

I was very impressed with the Mark Citrone of Pension Works. He was very patient and gave expert and professional advice making sure that I fully understood the process of transferring my pension. I would have no hesitation in recommending him to colleagues, friends or family.

February 17, 2022
Unprompted review
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Reply from Pension Works

Good morning Mr Reynolds, thank you very much for taking the time to leave us a review. We will be sharing this with Mark as it is brilliant to hear that you felt his advice was both expert and professional. We are pleased to hear that you would be willing to recommend us.

Rated 5 out of 5 stars

Pension enquiries

Just posting this review to thank Dylan Davies for his prompt response to me pension enquiry,many thanks for putting my mind at rest on the matter Dylan,once again Pension works have delivered a great service.

February 8, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Gregg, thank you very much for your kind review. We are very pleased to hear that Dylan was able to make what can be a complicated process, simple and understandable. It is great that you would be willing to recommend Pension Works. We will share your review with Dylan and the rest of the team.

Rated 5 out of 5 stars

Pension transfer

I was very impressed with the Josh Travers of pension works. He was very patient and gave expert and professional advice making sure that I fully understood the process of transferring my pension.
My mind was put at ease armed with all the facts enabling me to make a decision that was best for me.
Thank you josh looking forward to working with you again in the future.
Mark Wagstaff

February 2, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Wagstaff, we really appreciate you taking the time to leave us a review. It is great to hear that you had such a positive experience dealing with Josh, and Pension Works as a whole. We are very happy that you felt the advice and facts we gave you enabled you to feel secure making your decision. Your review will be shared with Josh and the rest of the team.

Rated 5 out of 5 stars

Transferring a DB pension

Had to get regulated financial advice to transfer a small DB to a personal pension. Although I was very hesitant and sceptical at first, the team at pension works have been brilliant at getting me through the process, keeping me updated all the way and clearly explaining the process. I would have no hesitation in recommending them, especially Paul Chester who has been excellent and has totally dispersed my fears.

February 1, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mike, thank you very much for leaving us a review. Whilst we understand that there can be a lot of confusion around the pension process, it is brilliant to hear that we were able to make it clear. We will pass on your kind words to Paul, and share the review with the rest of the team here at Pension Works.

Rated 5 out of 5 stars

… Pension Transfer

My financial advisor was Paul Chester who guided me through the whole transfer procedure seamlessly. I would highly recommend Paul and Pensionworks.

January 31, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Mr Mcmeechan, thank you very much for your review. We are very happy to hear that the process was seamless and that you would recommend both Paul and Pension Works. We will be sharing your review with the team here.

Rated 5 out of 5 stars

Pension Works first rate service

Alastair at Pension Works has been pivotal in the transfer of my pension. Throughout the entire process he has been very approachable, honest and informative. He has guided me through what has been a very anxious yet exciting experience.
I cannot recommend Pension Works highly enough in their professionalism, in what is a life changing process.

January 31, 2022
Unprompted review
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Reply from Pension Works

Good afternoon Scott, we are really pleased that you took the time to leave us such a wonderful review. It is great to hear that you found Alastair to be approachable, honest, and informative. Your review will be shared with Alastair, and the rest of our team here at Pension Works.

Rated 5 out of 5 stars

Amazingly smooth experience.

Dylan Davies was our advisor, he was very professional and explained everything clearly. He and the pension Works team were all amazing. The process was made clear and they were always responsive to questions we asked. I would fully recommend Pension Works if you are looking at pension advise and transfers.

January 25, 2022
Unprompted review
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Reply from Pension Works

Hi Wendy, thank you so much for the lovely review. We're delighted to read such a glowing review. We have shared your comments with the rest of the team at Pension Works.

Rated 5 out of 5 stars

Good service

Good service, everything clearly explained and Presented in reports

January 25, 2022
Unprompted review
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Reply from Pension Works

Hi Geoff, thank you for the excellent review. We are delighted that everything was well explained and presented. We have shared your review with the team at Pension Works.

Rated 5 out of 5 stars

Pension Works DB to DC transfer…

Pension Works provided an excellent service throughout the transfer of my wife’s DB pension.
We wanted to transfer a Defined Benefit scheme to a Defined Contribution scheme.
Alistair Milner did the IFA work and provided an excellent and most responsive service.
We had begun the process with an alternative IFA but did not have the confidence in his work to progress.
Pension Works provided clear, helpful and very responsive guidance
Excellent service from ALL at the Pension Works team
Many thanks.

January 18, 2022
Unprompted review
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Reply from Pension Works

Hi Mr Forster, thank you very much for leaving us such a great review. We are very pleased to hear that you found the service to be clear, and the guidance was helpful. We pride ourselves on our service levels, so it is great that this shines through. Your review will be shared with both Alistair and the rest of the team.

Rated 5 out of 5 stars

Pension Transfer

Pension works and Paul the advisor were superb. The process was made clear and they were always responsive to questions. I would fully recommend if you are looking at pension advise and transfers

January 17, 2022
Unprompted review
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Reply from Pension Works

Hi Gill, we really appreciate you taking the time to write us a review. It is brilliant to hear that you found the process to be clear, and that you would recommend us to others. We will share your review with Paul and the rest of the team.

Rated 5 out of 5 stars

I would not hesitate in recommending…

I would not hesitate in recommending Pension Works. My experience has been pleasant and informative right through my claim. Derek has been very helpfull in meeting my needs.

January 14, 2022
Unprompted review
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Reply from Pension Works

Hi Mr Hall, thank you very much for taking the time to review your experience with Pension Works. We are very happy to hear you found the process to be both pleasant and informative. We will share your kind words with Derek and the rest of the team.

Rated 5 out of 5 stars

Pension Problems.

Just a few word to express how satisfied I have been with the help I have received from Pension Works and in particular Mark Citrone in sorting out my pension problems. As I’m sure like many others the thoughts of understanding pensions filled me with fear. But after speaking to Mark who I found to be very professional and took time to explain every aspect of my pension. And then advised me the route to take for the future. Also every appointment and phone call on time. I now feel I can move on and use my pension to my and my families benefit,
Thanks very much Peter Stewart.

January 7, 2022
Unprompted review
Pension Works logo

Reply from Pension Works

Hi Mr Stewart, thank you very much for reviewing our services. It is great to hear that we were able to explain things to you and take the fear away from making pension related decisions. We are very happy that you feel able to use your pension to benefit yourself and your family. We will share your review with Mark and the rest of our team here at Pension Works.

Rated 5 out of 5 stars

Excellent service

Recommended by my existing IFA to move some pension from one provider to my SIPP. Service was excellent, communicated with me at all times, called on time every time. Value for money, and the advisor I dealt with was very professional and explained everything very well, service was faultless

January 6, 2022
Unprompted review
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Reply from Pension Works

Hi Mr Greenway, thank you for leaving us such a great review. It is wonderful to hear that you found the service to be excellent and that the communication was professional and timely. We will share your review with the team here at Pension Works.

Rated 5 out of 5 stars

Wonderful service.

PW was recommended by my financial advisor.
And l have to say the help, clarity of information l received was exceptional, not being experienced in these matters, the patience shown explaining things to me was exemplary.
So a big thank you to Dylan Davies is in order

January 6, 2022
Unprompted review
Pension Works logo

Reply from Pension Works

Hi Mr Thompson, thank you very much for taking the time to leave us a review. We are very happy to hear that you had such a positive experience, and you found the advice to be exceptional. It is great to hear things were explained to you in detail, and we will be sharing this review with Dylan and the rest of the team.

Rated 5 out of 5 stars

Pension Works reviewed my pension…

Pension Works reviewed my pension situation very thoroughly and gave me appropriate advice . At all times the advisor allocated to me Mark Citrone was professional, open and honest .

January 6, 2022
Unprompted review
Pension Works logo

Reply from Pension Works

Hi Mr Scott, thank you very much for the review. We are pleased to hear that you received thorough and appropriate advice throughout the process. We will pass on your review to Mark and the rest of the team.

Rated 5 out of 5 stars

Excellent service

The service from all team members from start to finish was excellent. Alistair Milner was professional, informative and clearly explained the process and all options at each stage; the service he and the rest of the team provided could not be faulted. I would recommend without reservation Pension Works.

January 5, 2022
Unprompted review
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Reply from Pension Works

Hi Mrs Stapleton, we really appreciate the fact you have taken the time to leave us a review. It is wonderful to hear that you found the process to be clear and explained at each stage. We will share your review with Alastair and the rest of the team here at Pension Works.

Rated 5 out of 5 stars

Fantastic Service

Excellent service received with regular updates throughout the process. Decision made in a very timely manner and all aspects explained very thoroughly so felt comfortable during the whole process. Highly recommended!!!

December 21, 2021
Unprompted review
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Reply from Pension Works

Hi Mr King, thank you very much for taking the time to leave us a review. It is great to hear that you felt comfortable throughout the entirety of our process and that everything was explained thoroughly to you. We will pass on your kind words to the rest of the team.

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