Perfect Group Reviews 301

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their hard work, efficiency, and positive attitudes, making the moving process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the careful handling of belongings and the professional approach from start to finish. People highlight the helpfulness of the team, who go above and beyond to ensure everything is placed correctly and that customers are satisfied. However, some people were dissatisfied with the product and quality of service, reporting lost, broken, or damaged items, and issues with appliances and furniture after the move. These customers also noted problems with unpacking services not being fully provided and a lack of responsibility taken for damages, including leaks caused by incorrect appliance installation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism,... See more

Product

Customers consistently note ambiguous experiences with product quality and handling. While some reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

Quality

Consumers find quality to be ambiguous, with some reviewers marveling at the quick and careful handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We moved Fri 23rd January the team leader Connor and his three colleagues were fantastic the move was completely stress free.The service leading up to the move was absolutely 1st class as well with Ja... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

301 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Incredible service, saves you time & stress

I have a lot of stuff. A lot. And following a flood, my home was a mess. I also have an anxious old cat who doesn’t like strangers or noise. The guys from Perfect Group - Luke and Danielo - could not have been more professional, friendly, quick or efficient. They packed my stuff up and took it to storage before I even knew what was happening, although if there was anything they weren’t sure about, they were sure to check. Super careful, considerate, methodical and honestly just a dream. They packed my stuff, moved it to storage, moved the rest to my new apartment and unpacked it there too. I could not have dreamt of a better service. The support I received to arrange the service from Sandra and the guy who did a video call tour of my home first to assess my needs, was also absolutely first rate. Now I’ve experienced this level of service, I’ll factor the cost in to any future moves as it’s 100% worth the money in saving you time and stress.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

100% recommend Perfect Group

The two young men who collected my furniture for temporary storage and the two, different, young men who returned my furniture and the young lady who arranged for the pickup and return, were professional, courteous, respectful and good humoured, making the whole process totally stress free. I can’t sing their praises enough. Definitely recommend this company.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

perfect by name, perfect by nature!

The removal side of Perfect group, so reliable, quick and helpful . The two guys who returned my goods from Storage were brilliant. The office staff dealt with every issue perfectly!!!! Thank you, Ashlee- my experience of other companies involved in my particular experience, have been really poor and unprofessional. You are a breath of fresh air. Thank you Perfect Group!!

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended - excellent service !

Perfect Group have been a dream to work with. The lady in the office - Libby - has always been ultra helpful, polite and efficient. The packers have been great - especially Dave and Liam who helped with my last move in. Dave arrived on time and was polite, cheerful and nothing was too much trouble. If you ever need to move house, choose Perfect Group for service, reliability and efficiency.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service at a difficult time

Perfect Group helped my mother move into a rental property folllowing a house fire, which was very traumatic. Adrian and Toby could not have been more helpful and respectful to the position we were in, ensuring they organised everything swiftly and as my mum wanted, while taking the time to ensure she was happy with what they were doing. Big big thank you to you - can not give enought praise for the service provided!

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Stress free and Smooth move . We used Perfect Group earlier this year…

We used Perfect Group earlier this year as we had to move out of our home to temporary accommodation for reasons beyond our control.
Perfect Group we’re fantastic. The guys who came were friendly , polite and very professional. Nothing was too much trouble and they took great care in moving our furniture. Will be using Perfect Group again shortly and know the pressure of moving back will be taken of us. Definitely recommend Perfect group to anyone moving house if you want a stress free and smooth move. Thanks Again Guys

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Everyone is so kind, great communications and superb company. All the packers were so efficient and all our belongings were well protected and arrived safely

I would especially like to call out Libby who was completely amazing. At a time in our lives when things were really tough, having to leave our home after a water leak, Libby was a ray of sunshine.

She was so kind, compassionate and listened to what we needed and helped in any way she could. A very special young lady indeed. Helped me in more ways than she knew.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

The Perfect team of three arrived at our aunt’s bungalow this morning. They had come to put some furniture into storage and move some furniture between rooms in readiness for the remedial work to correct damage caused by a willow tree. She is 88 and all this upheaval has really upset her. The guys were brilliant and handled the situation very well showing great empathy. There was banter and chat but above that professionalism and hard work on a very hot day. We were very impressed by how they handled the job.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Hope this is permitted

Hope this is permitted, but we have had the Perfect Group removals move us from our home of 32 and a half years, to our new place. This company is exemplary from start to finish, planning the move and the actual move. The team we had were brilliant in every way and we can't thank Perfect Group enough. We fully recommend Perfect Group for your house move

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

At a very stressful time due to…

At a very stressful time due to subsidence the men from perfect group were absolutely fantastic .....even down to the phone calls before arrival ,courteous, amazingly careful ,they introduced themselves which made me feel more comfortable .Professional throughout and,polite it was a very strange situation made good by the fantastic work ethic of these men Thankyou

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Superbly organised

Superbly organised, careful and professional. The team went above and beyond to ensure our move went smoothly. Massive thanks to Sam, Connor, Drew and the team

June 2, 2023
Unprompted review
Rated 4 out of 5 stars

Almost but not quite perfect!

I have had 2 dealings with The Perfect Group lately, arranged through my insurance company. Everything about this claim has been an absolute disaster, EXCEPT for The Perfect Group. They have been friendly and efficient on the phone, the 2 teams of guys who turned up to remove and then deliver were amazing, friendly, chatty, efficient and careful. Nothing was too much trouble and they were also good company (which I wouldn’t have thought was a job requirement, but boy does it make life easier and brighter when they are!) The only reason this is not a 5 star review is that the original booking to collect my furniture was pretty messed up, in that the team went to London while I live in Manchester! I can laugh about it now, but at the time, it wasn’t so funny. That said, the office immediately called me and arranged a new slot for the following day and everything went perfectly from there on in. Particular shout out to Sandra in the office, the midlands removers team who took my stuff into storage and David and George who delivered the hired furniture earlier today. If I could give all of them ten stars, I would! Thank you.

June 2, 2023
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you for the great feedback, Ashley it was a pleasure to have been involved in each stage of moving you.

The information we are given does not always come with the correct details, however we react as quickly as possible to resolve any issues and pride ourselves in doing so.

Thank you again for leaving such great feedback.

Rated 5 out of 5 stars

Great Service

We recently moved back to the UK and needed temporary furniture until our new furniture could be purchased and delivered. From our very first contact with Perfect Group and Sarah Frost we have been very impressed. Sarah's guidance, knowledge of product, follow up and cheerful manner has made our relocation go much smoother. Not to forget Tony, Drew, Connor and Dan, who were all very courteous and so careful during the delivery and pick up process. Thank you Perfect Group for a job well done.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Worth every single penny!

From the beginning to even two weeks after I moved, Perfect Group were truly PERFECT. From scheduling the move to being clear on what was coming with me and what was going to storage (Ashlee was a GEM and also checked up on me after the move to make sure it went smoothly), they were on top form. Then the movers they sent were nothing short of amazing! Friendly, fun and efficient! I can't believe how quickly they packed up my house and how helpful they were unpacking what they could on the other end. To then having the pleasure of meeting another guy a few weeks later who came to take the empty boxes (provided) off my hands!! 100/10 experience.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Stress free move from start to finish

Stress free move from start to finish. Polite and helpful staff. Special thanks to Dan and George for their commitment to an excellent service and to Sarah my first helpful online contact. Thanks for a brilliant job.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

From the quotation through to delivery the team were professional, organised and went out of their way to ensure a safe and timely house packing and moving service. There was a personal approach all the way through and nothing was too much trouble.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service for Furniture Hire

We needed to hire some furniture in a hurry, we got a swift response and excellent service from Perfect Group they went the extra mile to accommodate us. I would highly recommend to anyone who needs their services.

April 5, 2023
Unprompted review

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