Perfect Group Reviews 302

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their hard work, efficiency, and positive attitudes, making the moving process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the careful handling of belongings and the professional approach from start to finish. People highlight the helpfulness of the team, who go above and beyond to ensure everything is placed correctly and that customers are satisfied. However, some people were dissatisfied with the product and quality of service, reporting lost, broken, or damaged items, and issues with appliances and furniture after the move. These customers also noted problems with unpacking services not being fully provided and a lack of responsibility taken for damages, including leaks caused by incorrect appliance installation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism,... See more

Product

Customers consistently note ambiguous experiences with product quality and handling. While some reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

Quality

Consumers find quality to be ambiguous, with some reviewers marveling at the quick and careful handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We moved Fri 23rd January the team leader Connor and his three colleagues were fantastic the move was completely stress free.The service leading up to the move was absolutely 1st class as well with Ja... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company deserves 5 stars

This company deserves 5 stars. The lads that came to the house were respectful, brilliant at their job quick and so helpful as well. The company have been brilliant from start to finish. The lady on the phone was lovely too. Can't find fault with them at all. Would recommend to everyone

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Don't use them

Don't use them! They damage your personal belongings and don't take responsibility for it. They lost loads of our items, broke and damaged others.
Awful company!!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Kieran and Nathaniel were exceptionally professional and careful to ensure that no damage was caused when collecting hire furniture from a particularly awkward area from the property.

If I require the services of Perfect Group again in the future I shall certainly be requesting this duo handle the job.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect it was!

When you have “Perfect” in your company name you need to live up to it and most definitely they did! A longer distance move, completed on the hottest day of the year so far, was no mean feat. Despite the conditions all kept their cool at all times! The whole team were polite, friendly and EXTREMELY hard working, delivering our possessions with great care safely to their new home. So it’s huge thanks to Dave,
Nigel, Jack, James and Hayden as well as to the remainder of the team joining from the Midlands. Also to the ever efficient and cheerful Mabel coordinating the seamless service we received.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ash & Tim

After the most stressful few weeks and having to leave our home due to fire risks, we were apprehensive about how the actual move would go. Ash & Tim made it the easiest transition ever (despite all the stairs!) and we are so so grateful for their help!! Thank you ❤️

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend highly enough

From first impressions when James came to quote for the move to Hayden and Nigel leaving us in our new home across the country, I honestly can’t fault Perfect Group. Our move was complicated and the dates changed fairly close in. Everything was accommodated with no fuss and total reassurance.
It’s actually quite a big deal to have strangers handling all your property but it was done with care and attention. In fact it was a pleasure to have the guys around.
Wouldn’t hesitate to use again and would most definitely recommend. Big thanks also to Mabel for her help behind the scenes and Leon and his team for their packing efforts. Thank you!

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great people

Great people, helpful. kind and responsive. Lauren, Samantha and the delivery team were all great.
Quality items and no complaints here. Well recommended.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, Mabel was very helpful on the phone, Perfect group made the move so easy and took away all the stress with the move, they were professional and took time and care with all our items, dismantleing and reassembling beds, the team were so nice, nothing was too much trouble. We had some extra boxes delivered and they were collected at no extra cost. I can't recommend these enough.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

They arrived on time

They arrived on time. The guys were all polite and worked hard. Everything went exactly as planned and we couldn’t have asked for an easier moving day. I would unreserved recommend them to anyone.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Truly Perfect!

A huge thank you to Perfect Group, an amazing experience from booking to moving day. Organised, professional and compassionate on what was a very difficult day. Hayden, Jamie, Kenny and Connor were fantastic. I can’t commend them highly enough.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Best removals company!

Just wanted to say a BIG THANK YOU for the service received from Lauren for arranging the move and SPECIAL THANKS to Andy and Anil for their help with the move yesterday! They were perfectly perfect :) very kind, friendly, caring, helpful and professional.

Best removals company!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from all…

Absolutely brilliant service from all the team, beginning to end. Despite delays and postponements they were always accommodating, changing dates around with no complaints. On the day Will, Jay and John turned up on time, work efficiently and with a smile. Nothing was too much bother. Would definitely recommend! Thankyou team!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Yet another move

This was the third move entrusted to Perfect Group in six years. No need to go to tender as performance excellent. Always friendly at a stressful time and in solving the expected unexpected challenges. Can't rate them too highly.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

These guys were fantastic

These guys were efficient, polite and good fun. They made a stressful 2 days much easier. They really handled the furniture carefully and were careful not to damage walls or leave any evidence that they had been there. In the new house that got the sitting room and bedroom sorted so we could just collapse at the end of the day. I would highly recommend them. I wish all companies I deal with were as communicative, efficient and as professional are the perfect group are.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Tidy, Efficient and Helpful

The admin side of it was handled efficiently, the move date we wanted was confirmed a couple of days before we moved (it was a temporary move after an insurance claim, so it wasn't like we were in a chain) and the team on the day came in, packed for us, dismantled large items - beds, sofa, table etc - then put everything where it needed to be in the new property and reassembled what needed it. Nothing lost, nothing damaged, lovely crew: as stress free as moving can ever be. Would use again.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very careful and considerate employees

Very careful and considerate employees. No rushing, nothing was too much trouble, including much furniture re-arrangement. I would recommend using Perfect Group for any moving or storage needs. Many thanks to Hayden, Kieran, Tim and Jamie from David and Lori. Thanks to Lauren and Connor in the office for their part also.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Super , Smashing , great

Three employees from the company cane and were professional . Phoned me before they arrived on the day and confirmed appointment also day before . Sofa came sealed and wrapped and they bright 2 seater up in lift and the 3 seater they had to carry up 6 flights of stairs so was not expecting that as was greatful they did that . Happy with the job and thumbs up .

May 10, 2025
Unprompted review

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