Perfect Group Reviews 302

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their hard work, efficiency, and positive attitudes, making the moving process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the careful handling of belongings and the professional approach from start to finish. People highlight the helpfulness of the team, who go above and beyond to ensure everything is placed correctly and that customers are satisfied. However, some people were dissatisfied with the product and quality of service, reporting lost, broken, or damaged items, and issues with appliances and furniture after the move. These customers also noted problems with unpacking services not being fully provided and a lack of responsibility taken for damages, including leaks caused by incorrect appliance installation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism,... See more

Product

Customers consistently note ambiguous experiences with product quality and handling. While some reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

Quality

Consumers find quality to be ambiguous, with some reviewers marveling at the quick and careful handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We moved Fri 23rd January the team leader Connor and his three colleagues were fantastic the move was completely stress free.The service leading up to the move was absolutely 1st class as well with Ja... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Furniture delivery by professionals.

Had a furniture delivery, from Perfect Group, to our brand new Care Home today. Will and Ajay formed the delivery team and were excellent. They were polite, considerate of the environment and work methodically and were extremely tidy. It was a pleasure to meet two professionals. Thank Will and Ajay.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect in every way The Perfect Group lived upto their…

The Perfect Group lived up to their name from start to finish. They accommodated every wish with a smile and helped me every way they could. James checked in on me and made sure I was ok and went above and beyond. The guys on moving day were nothing short of super human even though I was on the 5th floor they did everything and more that they could to ensure I was happy with everything. I do not have words to say how happy I was and would recommend this company without the slightest hesitation. Thank you everyone

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service lived up to their name

Absolutely amazing team who came to pack and remove all our belongings after a house fire .
Arrived when they said they would packed everything with care , polite and courteous.
Made a very difficult time as bearable as it good be for us can’t rate them highly enough .
Would use again in a heartbeat
Thank you
Haydon, ryan, lewis , nigel and wil.
You worked so hard and are an absolute credit to your company

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING!!

We recently used Perfect Group for our house move, and they were absolutely outstanding! From the very first contact, they instilled confidence and made the entire process stress-free.
The amazing team, led by Haydon, including Tim, James, Callum, and Andy, were all incredibly friendly, patient, and understanding. Nothing was too much trouble for them.

Their communication was excellent, keeping us informed every step of the way. They were efficient, careful with our belongings, and worked tirelessly to ensure everything went smoothly. Each member of the team was professional and personable, making what is usually a very stressful day, actually quite pleasant.

We cannot recommend Perfect Group highly enough.

Thank you to Haydon, Tim, James, Callum, and Andy for your amazing service - Honestly, you made the whole experience so much better.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Lived up to the name!

From first contact, through estimating, coordinating, packing and completing our removal, Perfect lived up to their name.

Every team member we encountered from start to finish was professional, friendly, helpful and clearly very proud of their work. Even their vehicles were spotless.

Moving home is really stressful, but the whole thing was made much easier by everyone.

We could not recommend Perfect highly enough and will remember their positive impact on a massive life event for many years.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed with perfect…

I was very impressed with perfect group.From my dealings with the administration to the guys who moved us on the day, Lewis, Jordan and Cory.They were professional , polite and friendly. They took charge of everything and handled our belongings with care. I will definitely recommend this company. A stressful day was made much easier.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Team

I was very impressed with the courtesy shown from the 3 guys. They were very efficient and all of my possessions were wrapped and cared for. I have already recommended the company to a friend who will be moving in the near future. 5 stars are definitely well earned.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free and extremely professional

Many many thanks to Connor and Lauren for arranging our move! To Leon and his three colleagues for the way they handled our move making a potentially stressful situation, stress free! We would extremely pleased if Leon and his team were able to carry out our move from temporary accommodation back to our home. I would highly recommend this company as everything was carried out extremely professionally. Thank you very much Tony and Cheryl Moore 😀

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fast, efficient and helpful team both times we have used Perfect. We were pretty unprepared for move date and had small kids getting in the way but the team dealt with everything quickly and with a smile. They quickly dismantled all our furniture when moving out and quickly rebuilt it when we moved back in. The head office kept us informed of everything efficiently.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, proactive, hard working and honest guys! Our belongings were kept properly and dealt with care. Big shout to the team running things behind the scenes! Again, efficient, professional and responsive. Happy to work with them again.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant removal and storage service

Last year, Haydon and Aaron removed and stored the contents of my home. They were polite, helpful, courteous, took care of my furnishings and worked very hard, with good humour. Haydon, Leon and Mark moved my contents back in recently and once again, they took great care, were polite and courteous and did a great job. Lauren and Connor organised the moves brilliantly and the whole team made a stressful time in my life a lot easier. I highly recommend their services.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Massive thank you to Samantha Steve…

Massive thank you to Samantha Steve Oliver & Callum and all the team at Perfect Group.

The Clue is in the name... Seamless Move from start to finish literally cannot fault these guys.

They helped us the last time we moved too and honestly cannot thank them enough, from how sincerely friendly they all are, to how meticulously they looked after all our belongings as if they were their own.

Once again.
Thank you so much.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Firstly I would like to thank Kaydon

Firstly I would like to thank Kaydon, Joey, Ampy & Charlie for their fantastic & outstanding approach towards their work and understanding customer’s needs. This made what could of been an extremely stressful day very charm and organised thank you so much for your support along with the banter and jokes :)) Shanice & Family

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

The dream team!

I just wanted to take a moment to thank Hayden, Joe, David, and Kevin for their outstanding service yesterday – they were absolutely fantastic, truly the dream team!

I was feeling quite anxious about the day, but their professionalism and friendly demeanour immediately put me at ease. They were not only efficient but also incredibly polite and considerate throughout the entire process. I honestly couldn’t have asked for a better experience – they made everything so much smoother.

I’d also like to thank Lauren and the team in the office, as they were a pleasure to communicate with and incredibly efficient.

January 31, 2025
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your kind words! We're absolutely thrilled to hear that Hayden, Joe, David, and Kevin were able to make your experience such a positive one. It’s fantastic to know that their professionalism and friendly approach helped ease your anxiety. We truly appreciate your feedback, and we’ll be sure to pass along your compliments to the team.

Rated 5 out of 5 stars

Outstanding service from start to finish!

My wife and I needed removals, export wrapping, and storage in preparation for our move to Australia. From our initial consultation with Joe Grafton to the moving day expertise of Scott and Callum, and the recent support from Samantha, Connor, and Ashley during our visit to reorganise our belongings in storage, we have been thoroughly impressed. The entire team has been incredibly friendly, professional, and supportive throughout the process. Nothing was ever too much trouble, and we truly can’t thank them enough!

November 27, 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife had such a positive experience with the team from start to finish. Joe, Scott, Callum, Samantha, Connor, and Ashley will be thrilled to hear your kind words. It’s great to know that they were able to provide you with such friendly, professional, and supportive service throughout your move and storage process. We truly appreciate your trust in us, and we’re so glad we could help make your move to Australia smoother. Wishing you all the best in your new adventure.

Rated 5 out of 5 stars

The Perfect Group Removals Team

The Perfect Group Removals team were very professional, understanding, diligent and adaptive to our circumstances. In particular Leon helped my elderly mother with the boxing up and was so kind and understanding.

January 11, 2025
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you for sharing your positive experience with us! We’re so glad to hear that Leon and the rest of the team were able to make a difference during your move. It’s wonderful to know that Leon’s kindness and understanding helped your elderly mother feel supported during the process. We truly appreciate your feedback and are grateful for the opportunity to assist you. If you need anything else in the future, we’re always here to help.

Rated 5 out of 5 stars

Perfect professional people

A stressful week due to house damage was suddenly lifted for a few hours thanks to these guys.
Great communication and truly helpful, courteous guys helped us. We had a good laugh as the guys moved, unwrapped and pushed everything into place.
Jay and Nathaniel thanks so much for helping us, you really couldn't do enough to help.
Perfect Group clearly hire perfectly professional people.

December 17, 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Wow, thank you so much for this amazing feedback! We’re absolutely thrilled to hear that Jay and Nathaniel could bring some relief and even a bit of laughter during such a stressful time. It’s so rewarding to know that their professionalism, communication, and willingness to go the extra mile made a difference for you. We truly believe in hiring the best, and it sounds like Jay and Nathaniel really lived up to that standard. Thanks again for sharing your experience, and we’ll be sure to pass along your kind words to them! Wishing you all the best as you move forward – we’re always here if you need us!

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