from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family... See more
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Review summary
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Reviews shaping this summary
I had to return an alarm as my wife who has dementia wouldn't accept wearing it. In doing so I was outside the return time and omitted to return all items at once, so there was a further delay. Yvon... See more
Company replied
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
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We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to un... See more
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Company details
Written by the company
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contact info
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
- 08001123201
- info@personalalarms.org
- personalalarms.org
4.8
Excellent
1K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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absolutely WONDERFUL
The people I spoke to were absolutely WONDERFUL they took time to explain and if I didn't understand they went another way round so I could understand.
I wish everyone a Merry Christmas and a Good New Year x
December 18, 2025
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our team was able to take the time to explain things clearly and ensure you understood everything. Wishing you a Merry Christmas and a wonderful New Year as well! Thank you so much for your kind words!
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our product has been life-saving for you and that you appreciated the speedy delivery. We appreciate you sharing your experience.
Nice device and customer service
Nice device and customer service! Set up was a piece of cake!
December 18, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our device easy to set up and that our customer service met your expectations. We appreciate you taking the time to share your experience.
Beware
I purchased a fall detection watch from this company on a yearly contract
I thought it was best for my situation unfortunately every time I moved my wrist or put my arm down. It would alert fall detected. This was no good at all. Then I accidentally dropped it on the carpet and it did not go off. Should this have been a genuine emergency It would have not been detected. How long would I have been waiting for any type of emergency services/ help? These types of watches are totally useless
I have had to return the watch
I have been able to stop the yearly direct debit. No refund of the £75 registration fee has been repaid. It was not advertised that this fee would be kept by the company
The watch is obviously faulty! I am not happy with the company whatsoever and would never recommend the service this company offer to anyone. I also ask where and what has happened to my personal information/ details?
October 17, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for taking the time to share your feedback. We’re genuinely sorry that this product didn’t meet your expectations and that your experience was disappointing.
We’re proud to have helped keep over 170,000 people safe and to maintain an average rating of 4.8 out of 5 stars, which reflects the trust many customers place in our service.
Fall detection devices are designed to be intelligent enough not to be activated by being dropped, they are designed to detect genuine human falls. We are also able to adjust sensitivity, which helps customise the device to your needs.
Your setup fee is fully refundable within 30 days - we offer a risk-free 30-day trial that allows you to return it for a free refund if it is not suitable. We also want to reassure you that all personal information is handled securely and in full compliance with data protection regulations.
While we regret that this solution wasn’t right for you, we remain committed to providing reliable support and are always happy to discuss any concerns directly.
Excellent Customer Service
The two gentlemen who helped me were very friendly and professional. We look forward to our Mom having a Sure Safe Go and for her to be able to contact us directly.
December 18, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and that you're excited about your Mom having a Sure Safe Go. It's wonderful to know she'll be able to stay connected with you directly. We appreciate you sharing your experience.
So easy to set up
December 12, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your positive feedback! We're thrilled to hear that you found it so easy to set up. We appreciate you taking the time to share your experience. If you have any questions, feel free to reach out!
Great advice & direction to choose the…
Great advice & direction to choose the most suitable option.
December 6, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our advice and direction helpful in choosing the most suitable option. Thank you for sharing your experience.
Very reliable service
Very reliable service. Everything was clearly explained on the website. Deliver was quick and set up was easy.
It’s definitely given my mum peace of mind to know if she falls, we will be quickly alerted.
Battery life could be better though.
December 3, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your feedback! We're thrilled to hear that our service provided clarity and peace of mind for your mum. It's great to know that the quick delivery and easy setup made a positive impact. Thank you for taking the time out to share your experience.
This device can be monitored by family…
This device can be monitored by family & can speak through the device!!!
December 14, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your feedback! We're thrilled to hear that you appreciate the ability to monitor the device and communicate through it.
The customer service was very helpful
The customer service was very helpful
December 13, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that our customer service team was able to assist you effectively. We appreciate you taking the time to share your experience with us.
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the setup easy and had an excellent experience.
I needed to find out more about personal alarms
I needed to find out more about personal alarms and how their system worked.
They were very informative and explained all in detail to my satisfaction.
I was impressed by how easy it is to set up and the continuous support.
December 5, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your feedback! We're thrilled to hear that you found our information helpful and that the setup process was easy for you. It's great to know that our continuous support has made a positive impact on your experience. We appreciate your trust in us and are here whenever you need assistance!
Oustanding customer service
I was sceptical on the product I was going to receive and the aftercare service. All I can say is that this company superceded all my expectations. Emails with clear instructions received within minutes and regret not going with this company sooner. A big shoutout to Yvonne, there should be more people like her in customer service .
December 10, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that we exceeded your expectations and that our communication was prompt and clear. We appreciate you sharing your experience.
Has brought peace of mind for our family
Communication has been quick, friendly and efficient whether by email or telephone. We are pleased with the alarm chosen for our mum, although a bit frustrated it requires charging around every three days. Suresafe has said that this is a good amount of time for charging.
October 1, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for your kind words about our communication! We're thrilled to hear that you're pleased with the alarm chosen for your mum. Your feedback is invaluable to us, and we appreciate you sharing your experience.
Like the more affordable option of…
Like the more affordable option of family notification. It’s what I only need at this time.
December 7, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We appreciate you choosing our service. If you have any further questions or need assistance, feel free to reach out!
Magnetic strap might not be the one either
Quick to order new magnetic strap and delivery good. Unfortunately, the dementia makes my dad put things places and then forget ever seeing them, so that was fun.
I wrote a previous review saying that the original straps are hard to fasten with two hands let alone one.
I might still have to go for the lockable strap as the magnetic one keeps catching on things and falling off.
It's also worth noting that while fighting to get the watch fastened we occasionally the alarm button.
On the flip side his automatic go to are the buttons on the side to interact with the watch. The button on the side turns it off.
If he did as instructed - keep the watch on at all times and press the buttons on the face for the time and for help this would be perfect. They are very quick to respond AND IMPORTANTLY friendly and patient.
My dad feels awful when he presses it by accident and I heard them tell him never to apologise or feel bad. It was sincere and said in a beat.
December 7, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your experience with us! We're glad to hear that the ordering and delivery process went smoothly. We understand the challenges of using the magnetic strap, especially in your dad's situation, and appreciate your feedback on it. It's wonderful to know that our team was able to provide friendly and patient support. If you need any further assistance, feel free to reach out anytime!
SureSafe is perfect for emergencies and medication reminders…
The SureSafe system was easy to set up on our pc, and it has been fully tested for an emergency "fall". In addition to the emergency help, the watch also broadcasts when medication is needed three times a day, which is a great help.
December 6, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that the SureSafe system was easy to set up and has been helpful in both emergency situations and with medication reminders. If you need any further assistance, feel free to reach out anytime!
Reassurance for all the family
This was a simple product to order. It arrived promptly, was charged and set up was straightforward. The alarm is providing both mum, the wearer and my sister with another level of reassurance, knowing that there is always someone on hand to help in an emergency as we can’t always be with her.
December 5, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that the ordering process was simple and that the alarm is providing reassurance for both your mum and sister. If you need any further assistance, feel free to reach out anytime!
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful. If you need any further assistance, feel free to reach out anytime!
Great product
Great product. Great customer service. All my dealings with this company have been very positive. I recently ordered an extra charge cable and it was delivered the next day which was super efficient.
December 5, 2025
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that you've had such positive experiences with our product and customer service. It's fantastic to know that your extra charge cable arrived the next day. We appreciate you sharing your experience.
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