SureSafe Alarms Reviews 1,007

Very helpful and answered all my questions. Received my watch promptly and easy to set up.

Swift service and guided us through the process in easy steps. Staff now feel secure when they carry out home visits

Great and helpful customer service and support - would recommend

Very easy to both order and set up. Lovely choice of equipment. Highly recommended. My mum is now safe with a fall detector watch.

Easy to manage and lots of good instructions

Ordering the device easy. Todd did a fantastic job with starting the subscription, walking me thru the set up and testing the device. This is our 2nd device and 2nd positive experience.

Very easy to setup.

Fast delivery, excellent communication.

It was so easy to set up and Liam was very helpful and pleasant. We have had no fall incidents since we purchased the Sure Safe monitors however the family is much happier knowing that we will be informed immediately if one of our elderly parents falls or needs help otherwise. It's also very convenient that the device works inside and outside of the home and that when an alert goes out we also receive a text message with a map and coordinates showing exactly where they are. On the other hand the online account is pretty minimal. It would be nice if we were able to make changes to the account online such as changing the names or telephone numbers for the people who receive the alerts, instead of having to do it through text messages.

The experience setting up the alarm exceed my expectation. I was so intimidated after reading the guidebook that I delayed for 10 months in registering. Todd was great and talked me through the steps. My wife is so relieved and happy in having the alert devise on the lanyard!
Now, I still need to get the texts coming through from a different phone carrier.

Very personal service after ordering. I was a bit put off by having to call to set up but it turned out great. A human being answered the phone and walked me through every step. Then the rep called back a few days later just to make sure everything was working. Really great support. It is so nice to find a device that does not call 911 or force all calls through a call center before notifying family. We switched from a different provider that required full monitoring and we are much happier with this.

Very helpful and fast delivery service 24 hour from time of order carnt be better than that.

Excellent service so far. Pendant arrived the next day. Easy to set up and my 86 year old mum finds it easy to use - basically 2 buttons - one to tell the time and remaining battery life and the second to call for help. Very neat device and despite being reluctant to use a personal alarm, is finding it unobtrusive.

I was ringing on behalf of my husband who is struggling at the moment with his balance and dizziness. I worry about when i am not around and if he has a fall or a seizure. The gentleman I spoke to was very kind and calm and told me everything i needed to know. He really did put my mind at rest. The watch arrived in great time and was easy to set up using the instructions. I have recommended SureSafe Alarms to others who struggle with life a little and their loved ones need reassurance that if they have a fall or need to be alerted quickly, that the watch will do its job. Thank you very much for everything

Great service setting up. Will be great for our needs

The service we received, whether dealing with the equipment or from the monitoring service when it was required, could not be faulted. Similarly, when we, unfortunately, no longer had a need for the service the SureSafe staff were sympathetic and efficient in ending the subscription.

I like how easy it is to use the device. My father is climbing in age and his faculties have been declining recently. I feel at ease with him wearing the device. The set up was quick and effortless. The call taker was great.

From my initial inquiry through the follow-up call and eventual setup of the device for my father, the entire process was seamless. The device itself is excellent and has given me real peace of mind knowing that my 90-year-old father can continue to live independently with added safety and support.

The speed of delivery and assistance in set up could not have been better

Customer Support has been really great. Joanna has been mostly helpful and very pleasant to call on for assistance.
What was particularly helpful was having the activation require a call. It really simplified and streamlined the set up process. I feel it eliminated potential frustrations. Well done