Personalisedmoments 

Ordered a book of condolence for with close family friends who had just lost there mum.
Searched prior and found it said you could pay a premium for it to be with you within 48hrs.
Shocking that the book turned up a whole 7 days after ordering. Leading to a mass rush to drive around and find a book of condolence which are not widely stocked and also not personalised at this point.
Do not order from this company as you will be let down and there will be added stress at a time when compassion/trust is needed the most, and when a service should be delivered in the most personal final moments of a loved ones life.
Disgraceful!

This is a disgusting company you should all avoid! We ordered a personalised book of condolence for our mum's funeral and paid the highest premium for 48 hour delivery by courier. The company took our money and the additional courier money and sent it by post using royal mail! The result no book arrived for our. Mum's funeral! This was so upsetting and so disrespectful.
The customer service is disgusting they don't care! It may not have been their mum but she was mine and I am pleased we have social media platforms such as this to warn future customers about this company!

PLEASE DONT WASTE YOUR MONEY. AT A TIME OF HURT AND GRIEF THIS COMPANY ADDED TO THE STRESS BY OFFERING A 3 TO 6 DAY DELIVERY FOR EXTRA MONEY AND THEN SENDING BY NORMAL POST. SO THE BOOK OF CONDOLENCE FOR THE FUNERAL ORDERED 7 DAYS PREVIOUS DID NOT ARRIVE IN TIME. PLEASE DONT TAKE MY WORD FOR IT READ THE OTHER REVIEWS. THEY SHOULD BE DISGUSTED WITH THEIR CUSTOMER SERVICE WHICH IS NONE EXISTENT.

Terrible! Ordered a gift on the 3rd Dec with a 1-2 day delivery time ( I understand its a busy period so gave extra time) , emailed to check as is still had not arrived (13/12/21) and I get an email straight back saying its lost in post! Could you have not have told me that before now??? Poor customer service

This company is an absolute disgrace!!!!!
I ordered a personalised memorial vase for my late recently deceased mother, it was to go on her grave, she only passed away 3 weeks ago. The vase arrives and the first line of text is not straight at all, I contacted the company and sent them a photo of the item and I was told it was straight and I wouldn’t get a refund then 4 minutes later received another email saying I could have a refund but I would have to pay postage to send it back also I would get refund less postage I originally paid for delivery 🙄😡🙄
They said the writing was straight when it was clear to see it was uneven, they were very unfriendly and unprofessional.
I am shocked at their attitude and uncaring manner. I have contacted PayPal as this company is very very unprofessional,not friendly and quite rude actually.
I will never shop with them again.
I have photos of the memorial vase to show the poor quality and lack of professionalism.
AVOID AVOID AVOID

Steer clear! Ordered personalised Christmas stockings and when they arrived we were utterly disappointed with the quality. The personalised names were rubbish iron on transfers that were peeling. Then we were told no refunds accepted as they are personalised, not only this but the level of customer service in emails was an absolute disgrace to the point we were emailed and told not to reply to the email again!!! Do not shop with this company.... you may as well set fire to your money

DO NOT ORDER FROM THESE!!! I wish I had read the reviews for this company first before I ordered from them. I ordered a personalised Christmas plate from them. They sent me the totally wrong product. They asked me to return it and they would refund my money. They acknowledged by email that they received the product and agreed to refund my money within 3-5 working days. I am still waiting and they are ignoring my emails

I recently purchased the Prosecco advent calendar & am more than happy with the service & product I received. I was initially concerned reading all the negative reviews but this was short-lived. My order was promptly delivered within 7 days & securely packaged. Would deffo recommend, roll on December!

I ordered a photo frame. When I emailed to see where it was, they just replied saying- we will note down it’s lost in transit and issue a refund.

I emailed back saying- i still want the item!

I got a response saying it’s out of stock!

They should not have accepted the order by keeping their stock list/website up to date- or offer me an alternative!

Can’t comment on products as never received them but the customer service leaves a lot to be desired

This company is AWFUL !!! DO NOT order from them, their customer service skills are absolutely shocking and they blocked my email AFTER THEY sent me a cheeky email back before I could reply back to them !!!

Telling me that a 90 year old man should’ve known to send a house number after telling him “5 times” which they did not. He is 90 YEARS OLD !!! How dare they!! We had family problems going on and instead of just emailing him to make sure he wanted the item still they just went and cancelled no questions asked!

Worst company I have EVER used they don’t even deserve 1 star !!

I placed an order for an item for my nephews birthday gift. A week after placing the order I had emailed the company asking them for an update as I had not received confirmation of my order as of yet and needed it by a specific date, 12.05 at the latest. They responded within a few hours confirming the order had been dispatched and would be with me by 11.05. I waited till this date, yet still no delivery so emailed the company asking for a further update, to which they responded -
"We want to let you know that your order 44112/010521/38 status has been updated to... REFUNDED allow 3-5 working days

Not received order. Royal Mail confirm damaged in transit due to advs]erase weather conditions. Needed by the 12th so replacement is not possible.

Apologises.

Thank you"

I must admit this did irritate me due to the timing as well as not being informed till I had chased up on it myself, however decided to let it slide as I cannot blame the company if the item was damaged in transit.

However, it is now 23.05 and I still have not received my refund. Avoid this company at all costs, it is really and truly not worth the trouble.

I wish I have never made an order here! I waited three weeks for a delivery. I contacted the company to let them know that I haven’t had any emails from them nor the delivery and was worried about my item not arriving on time of my sons Christening. I said in the e-mail that it’s the worst service I have used. In response I was called hostile! And treated in a rude manner! They said my parcel is lost in transit but I haven’t been informed about this for three weeks! I still haven’t got my promised refund. Horrible service can’t stress this enough!

I had a great experience with the company, would definitely recommend!
I ordered a special gift for my Dad’s birthday- Communication with staff members was prompt and friendly (I’d enquired about rough timeframe for delivery), and I also received regular automated notifications regarding the status of my order. I was sent a tracking number as soon as it was with the courier. My Dad couldn’t have been happier with the personalised brandy and newspaper, it was a quality gift and I’d happily buy from Personalised Moments again.

Wish I had read the reviews before placing my order!! Would NOT recommend this company. No way to change or cancel an order once placed. Despite contacting them within 15 mins of placing the order I was told it was too late. Incorrect customisation so item went in the bin. Feels like I've been scammed.

Do not use absolutely awful service no correspondence back

Be very careful with this company, we ordered a personalised three piece breakfast set, described as porcelain, they sent a cheaper plastic two piece set instead but still charged for the more expensive set. At first they said that was what we had ordered, but we were able to prove that this was not the case. It took several weeks of emails to get our money back, although we did not get the return £4.00 P+P refunded. We would not use them again.

Please don't not use this company. You will not receive your items you ordered and paid. They blame post office or COVID as to why you haven't received If you then question them your rude and then they block you so you can not contact them again.Do not use.

Shocking customer service!! Avoid! I did receive my product and it was what I asked for, but when I contacted them and politely asked them where it was as the Royal Mail tracking number wasn't working the response I got back was "DELIVERED YESTERDAY. NICE TRY" I was absolutely shocked at the implication that I was conning them, turns out Royal mail had delivered it by hiding it being my bin and no note pushed through. Also, they blocked me from being able to send them anymore emails so I couldn't even let them know. Infuriating! Wish I had read the reviews beforehand and given my money to a friendly and trust worthy business instead.

I am shocked that there are so many bad reviews as my experience with this company couldn’t be more different. I emailed them before making an order to ask if my photo would fit on the product, and within an hour they had replied and done a mock-up example. I placed the order and then had to email them once more to ask if they had posted, again they replied almost straight away. The item itself was outstanding and my mother in law was thrilled. It was very good quality and had been packaged perfectly. It is now a treasured gift and we would certainly order again.

I was shocked when I opened their response email. So unprofessional and very rude. They split my order into 2 shipments. First one, they asked me to go and collect it because I wasn't home when Royal Mail tried to deliver. Luckily, I have an outside camera and having checked the history no one came on that specific day. They told me to raise my complain with Royal Mail and not with them. I managed to sort this out with Royal Mail and collected my first item. For the second shipment they provided me with an incorrect tracking number (Royal Mail confirmed that they don't have any records for that specific tracking number). When I asked them where is my last item, they become very aggressive saying that I collected my order and I am trying to con the business and blocked me from contacting them. So most probably I won't be receiving my last item. Very very disappointed and I'd encourage everyone to avoid this company. If I could give them zero stars - I would.