Personalisedmoments 

PLEASE AVOID. Such poor customer service and rude customer service after I revived a faulty item also of which looked nothing like the image on the page!
I will never use this website again and I am appalled by the rudeness off the customer service team via email they carried on to be very nasty over email telling me to have a good life before blocking my email... so now my issue will not be resolved. What a joke of a company.

I never read the reviews on here before I placed an order and I'm so glad I didn't now!! I should tell you how pleased I am with the gift I purchased! Thank you so much personalisedmoments.co.uk, perfect assurances were given and the customer service is as personalised and fantastic as the gift!

AVOID AT ALL COSTS! This is a scam company who take your money and do not send the item. Then they are very rude via email before blocking you so you can't get through. Also the number is not in service. They are registered under 'Desirable Gifts' (not very desirable!) which is no longer trading and I wonder why. Disgusting.

This is scam company. You can’t get hold of anyone to talk to. Stole my money and never sent my items! Stay away! Please don’t use these people you will end up being out of pocket with no gift

Ordered personalised bracelet for best friend who I only get to see twice a year, when I ordered the page stated 3 working days. When I pressed confirm to order the web page failed. This happened twice. When I check my bank account I had been charged twice. The refunded me for the duplicate straight away so with all due respect they did their part. Nearly a week later and no package I queired where my order was as I needed it for a specific day and I was reassured it would be with me before then. Come to the day I am seeing my friend and still not bracelet. When I emailed I was then told the payment had been cancelled due to risk and the order had cancelled after being told it would be with my by the weekend! Credit to them they have refunded me straight away when I have requested to do so however I find the person on the other end of the emails rather blunt

Bought a gift wrapped football for my girlfriend and it came with a broken valve and not gift wrapped. Asked for a refund and they made me send it back at the cost of over half the price of the item and still haven't received a refund even though they said 3-5 days - it's now been 7 days.

Edit: refunded £9.99 of the £21 paid in total (including posting it back at the cost of £6????) These guys are scammers how can they get away with this.

I ordered a big brother book but recieved a big sister book then complained they said another book would come 11 days later they emailed it would come on Tuesday or Wednesday Thursday still no book so emailed them phoned them nobody answered the phone ever number is useless. Then finally got email that said that I have received book but still no book
email was blunt rude did not say when it was dispatched or when it would get to me .They never answered my emails or phone .finally I got the book. They never put their customers at peace, they do not know how to communicate with customers or give feedback to customers or reply to customers emails.
NEVER BUY FROM THEM
AWFUL CUSTOMER SERVICE
THEY DO NOT ANSWER THEIR PHONE EVER
GO TO SNAPDRAGON BOOKS
THEY ARE BRILLIANT at personaliased books look them up on Facebook

TERRIBLE CUSTOMER SERVICE !!!!! AVOID

If I could of zero stars I would, web page looks lovely wish I’d seen reviews prior, placed my order they sent the wrong order out to me I contact them took a week to reply - “ return for refund” no apology nothing, e mail communication is so rude, not even willing to correct the order they got wrong !!!

Bad bad bad!

What a absolute JOKE of a “business”.

Paid for gift wrapping-NOT gift wrapped.
Paid £18 for a piece of crappy wood, with basically a sticker on saying a name.
Product turned up dirty, with scuff marks all over.

RUDE customer service. Calling me a liar and using terms like “eh”🤦🏻‍♀️.

DO NOT ORDER ANYTHING FROM THIs SHODDY, UNPROFESSIONAL “BUSINESS”.

Ordered a personalised big brother book for our Grandson in July. Our money was taken straight away !! After a couple of weeks we had not heard anything...... I sent emails, telephoned left a message on there answer machine.... heard nothing. Then looked on my order progress and it had been cancelled. We have not heard anything from the company & no refund. Totally disgusted and very disappointed.

Absolutely disgusting customer service. I asked where my item was after not hearing anything. They explained would be a few more days? Then I got a notification from PayPal to say my money had been refunded. I questioned this and they replied telling me to get a grip! Vile customer service! DO NOT ORDER FROM HERE

Don’t buy from these jokers! If I could give them no stars I would - purchased a memorial stone for my dog who passed away last week. On the stone I put a dash between his birth and death dates. In accordance with their “disclaimer” I checked my order that there were no spelling errors didn’t over use capital etc. Everything was correct until it arrived today with two question marks between the dates. When I queried this I was told it was my error as I’d supposedly entered a non standard character? The dash on my order was an em dash not a standard dash and therefore was not recognisable in their system causing it to enter ?? Instead of -. After explaining I can only check for errors based on what was displayed by them in my basket and no error message was given I was then told that no correction or refund would be given as it’s my error not there’s.
My only regret is not reading the reviews on this company - if I had I wouldn’t have ordered anything from them - buyers beware!!

UPDATE from Googling "Desirable Giftware" (what was charged to my bank account) I found more negative Trustpilot reviews and one person commented these order through Personalised Memento. I phoned them and they had a direct email address with someone from this company, sent them all my details and have now had an email stating the order is Refunded.
THIS IS NOT GOOD ENOUGH.

Ordered a book on the 18th July for birthday this weekend. It has not arrived and no response from seller to even indicate it has been dispatched. I ensured I had left enough time for the personalisation and the delivery time to receive it.
I have emailed them and had no response, used their "Contact Us" form and tried calling them and still no answer. Phone just goes to Voicemail and have left a message but still no response.
Considering the website states that if there are any problems or questions to contact them then it is a bit difficult to complain when you can't get through to them.
Companies like this should not be allowed to trade.

I left ordering a christening gift to the last minute and ordered a personalised Peter rabbit toy. The customer service was faultless and they fast tracked my order to ensure it arrived within just a few days. Communication was speedy and I wouldn't hesitate to order again. The Peter rabbit toy was beautiful. Thank you very much!

Absolutely beautiful book. Such a special keepsake for a child about to become an older brother or sister.
Great price and extremely fast delivery.
Thanks!

Ordered a love island bottle for my son as he wanted the same as the one I have. The shop I got mine from didn’t do blue font so I used personalised moments. It was twice the price of mine and the font isn’t the love island font. For double the price I’d have expected a replica at least! I have email them but going by the reviews on here I’m not holding out much hope 🤷🏻‍♀️

Ordered a memorial guest book for my dad's wake and I actually forgot I ordered it..needless to say it arrived after my dad's funeral which was most upsetting..when i contacted customer services there was no empathy whatsoever..the only company to let me down at such a distressing time would not recommend!!

I ordered a personalised mug and personalised chocolate bar and paid for 24 hour delivery.
I checked their delivery times, 3 days for a personalised mug, so I paid the extra for delivery to make sure it arrived in time. I had no email or contact to tell me they had been despatched, and when I emailed for information, they weren't going to be despatched till 5 days after ordering, instead of the quoted 3 days.
Luckily the mug arrived just in time, but there was no sign of the chocolate. The mug had been posted on 48 hour delivery, not 24 hour which I paid for. I emailed them to say chocolate was missing, but had no reply. Upon logging in to check the status of the order, the chocolate was no longer on the order and appears to have been refunded, but who knows?! Crap customer service, they didnt even tell me!

Ordered a teddy wearing a red jumper when it arrived it was wearing white! I emailed them to be advised that’s the only one they do despite my order confirmation saying “red jumper”. I emailed back saying their description is very misleading and I’m not happy no further response. The gift is for a friends sons 18th who is disabled and he really wanted a teddy wearing red. It cost me £17.00 so I can’t afford to find a replacement so am totally unhappy

Do not pay for the Royal Mail 24/48 delivery time. I paid extra for the Royal Mail 24 which means 'next working day parcel delivery'. Someone should maybe let this company know what that actually means instead of despatching this on the 3rd working day and their email responses are not very professional.