Absolutely terrible customer service ! Sent the wrong item and gave no apology and no replacement and expects me to return the item for a refund at my cost. I have never come across such BAD customer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bad bad bad! What a absolute JOKE of a “business”. Paid for gift wrapping-NOT gift wrapped. Paid £18 for a piece of crappy wood, with basically a sticker on saying a name. Product turned u... See more
Ordered a plate for baby’s first Christmas meal - had to chase up my order as no contact once order confirmed and when it arrived there was no ‘s on the end of the name ..... granted, this was my erro... See more
TERRIBLE CUSTOMER SERVICE !!!!! AVOID If I could of zero stars I would, web page looks lovely wish I’d seen reviews prior, placed my order they sent the wrong order out to me I contact them took a... See more
Company details
Information provided by various external sources
Our unique range of personalised gifts and gift ideas are perfect for any occasion from birthday to wedding gifts. Personalise presents with names and messages
Contact info
1.4
Bad
94 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not impressed at all
Been waiting nearly 2 weeks for my order no updates from them at all, email them to be informed that apparently my item has been updated to ‘refunded’ they didn’t even offer to replace the item
April 24, 2019
Unprompted review
WORST EXPERIENCE EVER ON THE INTERNET
Ordered never arrived after paying for 48hr delivery. Waited a week now. Phone just goes straight to voice mail every time. Can't complain as nobody there to answer calls. Emails just blocked! LOOK AT the other poor reviews.
When I tried the next day to call them THEY BLOCKED ME FROM EMAILS AND CALLS.
Never again!
AVOID THIS SHAM OF A COMPANY AT ALL COST.
April 18, 2019
Unprompted review
Sending different items instead of the ones you ordering!
Worst company ever!!!!
I’ve ordered one item got different instead!
When I contacted them had respond that I need to send this item back at my own cost (extra money they won’t redound!) to have my refund!!!
So if you want an item you didn’t want ina first place go on!
Never again!!!!!
February 23, 2019
Unprompted review
Ordered my in loving memory guest book…
Ordered my in loving memory guest book which was also personalised and it turned up within the delivery time quoted and is lovely. Thank you
February 7, 2019
Unprompted review
Great Customer Service
I ordered a personalised dog treat jar. Unfortunately, it arrived broken. I contacted the company immediately by email and received an immediate response. Three days later and my replacement jar was delivered in perfect condition. The item is beautiful and I would have no hesitation based on my experience in recommending Personalised Moments to my friends and family
December 14, 2018
Unprompted review
I ordered 3 christmas santa sacks
I ordered 3 christmas santa sacks, they are beautiful! Arrived pretty quick! No issues using these again.
November 5, 2018
Unprompted review
Really good
Really good. Delivered inside the advertised delivery times and item was fine!
November 5, 2018
Unprompted review
Thank you.
Ordered over £100 worth of goods, they were well packaged and all in order. Great communication, replied within minutes which was a surprise. Thumbs up.
November 2, 2018
Unprompted review
There was no reading fine print or…
There was no reading fine print or between the lines. It was straight forward. I highly recommend this dealership to everyone!!!!
November 2, 2018
Unprompted review
Ordered PINK PETER RABBIT PULL along…
Ordered PINK PETER RABBIT PULL along toy, received it in blue, when tried to contact them they had blocked Me, can you believe it?? Not happy at all!!!!!
September 13, 2018
Unprompted review
FUMING !!
FUMING !!! The delivery isn't made clear until your order is processed which is annoying as I paid for next day delivery. 5 days in I emailed saying I hadn't got my purchase but was told they had to refund me as no one was in to receive it so it was sent back...this is a TOTAL LIE, my office is by my front door and I see my royal mail postman every day. I think they said this to cover up a miss hap as royal mail ALWAYS leave a leaflet if you've missed a parcel. I know the company will now try make a excuse but I'm not interested.
September 7, 2018
Unprompted review
Worst experience!!!
I ordered a personalised backpack from this company. However I received a complete different backpack. The colour was incorrect. And the layout of the name printing was disappointing.
Also, I was over charged for the backpack I received. As the one I ordered was more expensive.
I will be honest. The company did refund me for the price difference and also gave me the postage cost back.
However, I was blocked from emailing the company via WiFi. Which therefore means that I’m unable to search the company on google via WiFi. And then I was blocked from emailing the company via phone internet.
I found this extremely upsetting, rude and unfair as I did not disrespect or abuse the company in any shape or form.
I would advise others to be careful when ordering from this company. As I will NOT be ordering from them again!
September 4, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.