Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more
Company replied
I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more
Company details
Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4.8
Excellent
794 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
My recent conversation with Malcolm was the last in over a year of conversations with various people; and I cannot fault the service I received. From the first to the last all staff have been friendly, kind, knowledgeable and supportive. They have all demonstrated empathy and understanding and taken the time necessary to listen and explain. Other companies could benefit from such excellent customer service
April 23, 2026
Unprompted review
Very helpful and considerate
Very helpful and considerate. Understood the situation well.
April 23, 2026
Unprompted review
I was put at ease and was explained…
I was put at ease and was explained everything. Very happy with my experience
April 22, 2026
Unprompted review
All very straight forward
All very straight forward, it helps when they understand the process, and explain the requirements.
April 22, 2026
Unprompted review
Very helpful and patient
Very helpful and patient. The process was explained very clearly.
April 21, 2026
Unprompted review
Matt was Friendly
Matt was Friendly, knowledgeable and efficient. We came to a mutually acceptable agreement and agreed a satisfactory path forward.
April 21, 2026
Unprompted review
Everything was explained clearly
Everything was explained clearly and I did not feel pressured. I was shown empathy when I explained that this was being asked for almost a year to the date if the 1st anniversary of my husbands death. He died 17 April last year so it was a year to the day when he had died.
April 16, 2026
Unprompted review
Joanne made sorting my late mums…
Joanne made sorting my late mums account out stress free and was very compassionate. Everything fully explained and i felt valued
April 21, 2026
Unprompted review
Lovely service
I called to discuss my late Mum’s account. Ellie made the process easy - she was friendly, helpful and asked only what she needed to know. Nothing invasive and then explained the next steps (in my case none). Thanks for making it easy.
April 20, 2026
Unprompted review
Kind and helpful
I recently contacted P&C as I had to deal with my late mother's affairs. I spoke to a lovely lady named Donna who went through all the details with me. She helped me through the whole process and put me at ease. I wish everyone I'd dealt with had been as kind as her, I'm very grateful.
April 20, 2026
Unprompted review
I felt at ease talking about my late…
I felt at ease talking about my late mum.
April 17, 2026
Unprompted review
Very helpful and knowledgeable
Very helpful and knowledgeable. Explained everything very well.
April 17, 2026
Unprompted review
Abbie was really helpful
Abbie was really helpful and assisted me instead of passing me onto someone else. I was handled with care.
April 16, 2026
Unprompted review
No comments
April 16, 2026
Unprompted review
Sensitive service
Nadia was polite and very caring at this difficult time. She made it all very straightforward to close my late husband's account.
April 15, 2026
Unprompted review
Bereavement
Very informative and understanding.
Explained everything clearly.
April 15, 2026
Unprompted review
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