Banner for Phillips & Cohen Associates (UK) Ltd.
Phillips & Cohen Associates (UK) Ltd. logo
Visit website

Phillips & Cohen Associates (UK) Ltd. Reviews 

794
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, empathy, and compassionate approach, especially when dealing with sensitive situations. Many people highlight the outstanding customer service, noting that representatives are understanding, patient, and provide clear explanations, making difficult conversations much easier. The overall service is frequently described as excellent, with reviewers appreciating the efficiency, respect, and professionalism shown in resolving their concerns. However, some customers also noted issues with contact methods, particularly when trying to use specific apps for international calls, and expressed frustration with repeated calls or emails despite requests to stop. A few other people also felt that the company was insensitive in its timing of correspondence regarding debts, especially soon after a death, and some found the payment process unclear or difficult to navigate online.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, empathy, and... See more

Customer service

People report positive experiences with customer service, highlighting the compassionate and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, empathy, and efficiency... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some expressing apprehension and worry... See more

Payment

Users describe ambiguous interactions with payment, particularly concerning debts of deceased family members,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(794)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Kind and Understanding a credit to the company

The gentleman I spoke with was so kind and understanding. I’ve just lost my husband and I’m feel so lost and he asked questions and took his time reassuring me that I will get there but at my pace and he was patient. A credit to your company I wish there was more kind people like him in he world

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

A very nice company to deal with.

I contacted this company after a family member passed. They were very professional, but also very sympathetic.
I was dreading dealing with the deceased persons financial affairs, but this company made it very easy. Jenny was brilliant, easy to talk to, and had empathy in bucket loads. Thank you.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

the lady i spoke to was so…

the lady i spoke to was so understanding and very very helpul, unfortunately i have forgot her name, but so was so helpul and this time as im still grieving, cant speak highly enough

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Kind and couteous

The gentleman Matt whom I spoke to was very kind and courteous, whilst giving me a complete run down of what happens and when with an estate in probate .

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Information call.

I called Phillips Cohen up. To help with my aunties debt.

The lady whom helped me was, kind, informative, knowledgeable and helpful.

I know the matter will be solved.
Feel so much better.

Lisa.

March 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look