Phoenix Legal Limited (based in England)  Reviews 

137
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team at phoenix, made what was a total nightmare with our landlord into something we no longer had to worry about, firstly JO, then Oliver took full control, but unfortunately they had t... See more

Rated 5 out of 5 stars

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my c... See more

Rated 5 out of 5 stars

Great experience with Alan and Phoenix Legal Limited. Helped me get back my deposit from a previous tenancy agreement. Up front they were transparent about fees and throughout the process they always... See more

Rated 1 out of 5 stars

If it could be a zero star then it would be. The only thing they did do was take money from me. When it came to actually paying me I was met with a confrontational aggressive old lady called A... See more

Company replied

Company details

  1. Law Firm
  2. Employment Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

Welcome to Phoenix Legal Limited. We are a national award winning law firm based in England specialising in Serious injury and Medical Negligence claims as well as Landlord and Tenant claims, including Tenancy Deposit issues and Housing Disrepair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(137)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A superb business, very well run, 100% professional service.

I was recently represented by pheonix solicitors, it was a very sensitive case. I. Was treated with the upmost respect, I was given 100% support from the legal team and was even contacted by Alisha regularly to be updated on details regarding the case. I would recommend Phoenix solicitors and I give them a 100% review, very professional and completely loyal. X

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

I used this amazing solicitors to help…

I used this amazing solicitors to help with a situation I was in with en ex employee. The team at Phoenix Solicitors helped not only with the situation but also with my anxiety and stress levels. I would definitely recommend this solicitors such a helpful and friendly team.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

HIGHLEY RECOMMENDED

I used Phoenix legal to deal with an accident I recently had and can honestly say that Alisha and her team were not only speedy and professional in the way they handled my case. They kept me up to date on all matters. So much so that I have passed the details on to a few friends who have cases that need dealing with. I also have an ongoing case against my local council and have every confidence it will be deal with in the same manner. HIGHLEY RECOMMENDED

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Carlos,

Thank you so much for leaving us a review! It was our pleasure to be able to help you with your accident. It's brilliant to hear that you have shared our details with your friend! Recommendations from clients like you help our firm tremendously.

We'll of course keep in touch about any of your ongoing cases. If you have any questions, we're always here for you.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Fantastic firm

Fantastic firm! Diligent, honest, open and tenacious. Would recommend to anyone.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Justin,

Thank you so much for leaving us a review! It's lovely to hear you would recommend us to others.

Please don't hesitate to get in touch with us in the future if you need any additional legal help.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Professional and helpful

Alisha and her team were very helpful in resolving an dispute between ourselves and a certain inland waterways marina.

Thank you for all your help ... Would certainly recommend to any one else who finds themselves in a similar boat. :-)

Thank You Again

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Andy,

Thank you so much for your review! We were happy to be able to help you with the dispute.

Feel free to reach out to us in the future if you need any legal help.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Excellent company

Excellent company. Having known Alisha for many years, she is very efficient and competent, caring for her clients & getting great results.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Caroline,

Thank you so much for leaving us a review! We're delighted to hear that you consider our company as excellent.

Let us know if you need any legal advice in the future, we’d be happy to help.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Perfect in every way

Perfect in every way! Thank you so much for winning my claim, excellent communication, service, wonderful staff and a positive outcome. You turned a terrible situation into a winning one! Couldn’t ask for more.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Carrie,

Thank you so much for leaving us a review! We're so glad to hear you're happy with the result of your claim. Nothing feels better for us than knowing we've turned things around for you.

If you need any more help down the road, please don't hesitate to get in touch with us.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Very professional thank you

Have used Phoenix legal on a few occasions, have found them to be very professional and helpful, the whole team where a pleasure to deal with. I would definitely recommend this company and thank them for helping me .

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Kirsty,

Thank you so much for leaving us a review! It was our pleasure to be able to help you, no matter the issue.

If you ever need more advice, we're always happy to help.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Extremely professional

Extremely professional, transparent and thorough. Alisha goes above and beyond to help her clients succeed. Highly recommend.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Laura,

Thank you so much for leaving us a review! Above and beyond is a standard we always aim for. We're glad to hear you had such a positive experience with our team.

Feel free to contact us if you need any more legal help in the future.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Alisha and her team go above and…

Alisha and her team go above and beyond. When I've been in distressed I've even had a call to help ease my worries after office hours. From the minute they answer the phone you feel like your the only person that matters. I'd only ever recommend Alisha and her team if your in need of a solicitor. Can't thank you enough for your help. Keep up the great work.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Geoff,

Thank you so much for leaving us a review and your kind words! It means a lot to hear you think so highly of us.

If you ever need more help, we are always only a phone call away.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Would recommend

Would recommend, this firm goes above and beyond. Always professional and helpful. Nothing it too much trouble.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello M,

Thank you so much for leaving us a review! It's amazing to hear you would recommend us.

If you need any more legal help in the future, we are always here to help no matter what.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Disability Discrimination

I wouldn't hesitate to recommend Phoenix Legal, they helped me with a disability discrimination case and their professionalism was second to none. Thank you to Alisha and her fabulous team.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Deborah,

Thank you so much for leaving us a review! Disability discrimination is an issue we take very seriously. Our team was delighted to be able to help you make things right.

If you need any more help in the future, please don't hesitate to reach out to us.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 5 out of 5 stars

Excellent solicitors

Couldn’t recommend Phoenix Solicitors more highly. Excellent communication from beginning to end of my claim. Very professional and quick in sorting out my money from a landlord when others failed. Can’t thank you enough.

December 9, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Clare,

Thank you so much for leaving us a review! We're happy we were able to help you with your landlord.

Feel free to contact us if you need any more legal help in the future.

Kind regards,
Natalia
Social Media and Marketing Executive

Rated 1 out of 5 stars

These people are beyond unprofessional

These people are beyond unprofessional. They said they would find out if I paid a deposit on my rental property as I don’t remember if I did. Three weeks go by and they email again without that information and a bill for over £800. I emailed and said no this isn’t right I think you’re scamming me and then a woman called me saying I better be nice. Literally. She then started sending me many emails. She sent me 7 emails in a 20 minute period. I left a bad review on Facebook and she emailed me saying I have 2 hours to take it down or they will get their lawyer to take me to court. I mean they are a legal firm so I don’t understand why they would have to hire someone outside their office but like I said the crazy woman sending tons of email has made zero sense. I’ve had to report them to the police for harassment and block their phone number. They can not find out if you paid a deposit on your property. Do not believe them if they say that. UPDAE: their reply is full of lies. You can tell just by reading it which of us had the nasty attitude. I hung up because the woman started screaming for me to show her respect. She had no reason to even call me. If she thought I misunderstood something she should have replied via email and explained everything but she didn’t. She just went crazy. She sent email after email with one or two lines just being rude and unprofessional. She sent 7 in 20 minutes. They did not provide the information they said they would. Which was about the security deposit. They sent me an electric document asking for over £800. That’s a bill to me. They can call it whatever they want. I have made a complaint to the omnibus. This employee has obviously lost the plot. all the nasty emails she sent me had links to trustpilot and Facebook asking the recipient of the email to leave a review. So I did.

December 7, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Sadly this person sent us an email calling our firm a "scam". This person failed to read the letter we sent her and instead believes we sent her a bill for £800. We did not. We sent her a letter advising her that we recommended that an offer be made on her case but she failed to read the letter correctly and was clearly confused. We called her and asked her why she thought this and that we had a zero policy for abuse and if she continued to be abusive we would close her file. She hung up the phone and then proceeded to send abusive emails. We responded to her advising her to put any complaint in writing and we would respond accordingly. We also provided her with the Legal Ombudsman's details, which we are obliged to do if someone is complaining. She continued to send abusive emails and then threatened us with bad reviews on all social media. This person was then put on notice that any false or bad reviews posted should be removed within 2 hours or we would instruct our solicitors to take further action. We simply got more abusive emails in response. We maintained professional throughout the abuse received from this individual and have the emails as evidence. Sadly people think that threatening you with bad reviews gives them a right to be abusive. It does not. No one should put up with abuse from anyone. No one should be bullied and we do not expect to be treated this way and if we are we will not act for those types of people. Our staff and their well being are important to us and so abuse will not be tolerated from anyone.

Rated 5 out of 5 stars

Deposit protection claim.

Put in a claim against a previous landlord, we never thought we’d get anything back, but these guys done an amazing job to claim back over £2500!!

Very quick and amazing service

November 4, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Thomas,

Thank you so much for leaving us a review! We're glad to hear you think we did an amazing job. It was a pleasure having you as a client.

If you need any more legal help in the future, we are always happy to help.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

Phoenix solicitors acted for me on…getting my bond back

Phoenix solicitors acted for me on getting my bond back from my landlord they were very professional on what they did I would recommend them I definitely would use them again

August 15, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Richard,

Thank you so much for leaving us a review! We're delighted to hear you would recommend us to others.

Feel free to contact us if you need any more legal help in the future, we would be happy to help.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

outstanding service

I would highly recommend Phoenix legal solicitors to anyone who is looking for an excellent, professional legal service.
Alisha & Peter went above and beyond to help me with a business matter at very short notice, thank you so much for your outstanding service.

July 24, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Lisa,

Thank you so much for your review! We're so glad you're happy with our service and that you would recommend us to others.

If you ever need any additional help, please don’t hesitate to contact us.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

Highly recommended!

Professional, diligent and great service. Alisha and the team are fantastic. I got my deposit returned in no time, It was such a great result and would without doubt highly recommend Phoenix solicitors.

Thank you for helping us!

June 10, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Mumu,

Thank you so much for your review! We're so happy we could get your deposit back.

If you ever need any additional help, please don’t hesitate to contact us again.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

Absolutely Fantastic Service

Absolutely fantastic service. Alisha and Peter brought my compensation claim to a positive resolution both speedily and efficiently.
They kept me fully informed of how my claim was progressing at every stage, with all communication being professional but friendly, and I felt confident throughout the process that my claim was in very safe hands.
I really cannot recommend their services highly enough, and will definitely be using them for any legal matters in the future.

June 2, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Rachel,

Thank you so much for your review! We're ecstatic to hear you had a great experience with us.

If you ever need any further legal advice, we'll be incredibly happy to help you.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look