Phoenix Legal Limited (based in England)  Reviews 

137
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The team at phoenix, made what was a total nightmare with our landlord into something we no longer had to worry about, firstly JO, then Oliver took full control, but unfortunately they had t... See more

Rated 5 out of 5 stars

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my c... See more

Rated 5 out of 5 stars

Great experience with Alan and Phoenix Legal Limited. Helped me get back my deposit from a previous tenancy agreement. Up front they were transparent about fees and throughout the process they always... See more

Rated 1 out of 5 stars

If it could be a zero star then it would be. The only thing they did do was take money from me. When it came to actually paying me I was met with a confrontational aggressive old lady called A... See more

Company replied

Company details

  1. Law Firm
  2. Employment Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

Welcome to Phoenix Legal Limited. We are a national award winning law firm based in England specialising in Serious injury and Medical Negligence claims as well as Landlord and Tenant claims, including Tenancy Deposit issues and Housing Disrepair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

137 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(137)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Best solicitors on the wirral.

Great solicitors maz and alisha where great thanks again will definitely use again.

May 28, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Tomas,

Thank you so much for your review! We're pleased to hear you're happy with the service we provided. If you ever need any further legal help, we'll be honoured to have you as our client again.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I can not recommend Phoenix Legal Solicitors enough. They have gone above and beyond! The staff members that i have dealt with have always been so understanding and extremely professional at all times! Thank you Phoenix!

May 23, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hi Natasha,

Thank you so much for your review! Our staff loved to hear that you had a fantastic experience with us.

If you ever need any further legal advice, please don’t hesitate to contact us again. We'll always be happy to help you.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

Just the best 😊

Well, I’ve had experience of quite a few solicitors over the years, good, bad and distinctly average. All I can say is that Alisha Butler at Phoenix solicitors is head and shoulders above the rest.
What sets her team apart from the rest is a company ethos that puts the client first.
Always accessible, principled and ready to listen, her advice and professional conduct are always focussed on achieving the best outcome for her clients.

May 13, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Peter,

Thank you so much for your review! We're delightful to hear our team stood out from all the rest and that you're happy with our service. Your high praise means a lot to us.

If you ever need any additional help, please don’t hesitate to contact us again.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

Rated 5 out of 5 stars

First class service.

First class service. Great communication levels too. Alisha and her team seem to work hard at the customer service aspect of the job too. They have always given a step by step explanation as to what is going on with my case. They make me feel as if I can trust their advice. So far so good. Thank you Phoenix.

April 24, 2020
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Hello Marsha,

Thank you so much for your review! We're honoured to have your trust and we're happy to hear we're doing well. We work hard to ensure that as our client, you're always up to date on your case and have a good understanding of the process.

Kind regards,
Natalia Grelewska
Social Media and Marketing Executive

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